Email

From email design & liquid, to deliverability & metrics....find all your email related questions & answers here.

  • 40 Topics
  • 57 Replies

40 Topics

L
lucyScholar
asked in Email

Compliance regulations with team member activity

Hey there, is it possible to export team Member activity from the UI in Customer.io? I need this for compliance reasons. If so, where and how should I be able to do this? Thanks!

1
Customer.io
2 months ago
L
lucyScholar
asked in Email

Does Customer.io support dark mode in developing within your editors?

I’d prefer to create HTML emails in dark more- so much easier on the eyes :)- questions -does Customer.io have a dark mode feature I could enable?

4
L
2 months ago
L
lucyScholar
asked in Email

Message billing when using my own SMTP

Hi Customer.io users!  Just want to verify- I use my own SMTP to send emails. Do the emails that get sent on my SMTP count towards my messaging usage/my bill? 

1
S
2 months ago
D
Désirée
asked in Email

Image library - move pictures to folder

Hello everyone! Does anyone know how I can move pictures in the asset library (drag and drop) to a folder when creating the folder later on? I tried drag and drop but it does not seem to work. Any ideas would be highly appreciated!

1
L
3 months ago
M
meaghanconlyNovice
asked in Email

Display Rows Based on Segment?

Hi all! Is there any way to show/hide a row based on segment instead of specific attributes? I’m building an email that’s going to parents/family members of the students in our system, but those students could be at any stage in our funnel (lead, applicant, admit, enrolled) and I’d love to not have to build out four parent emails, instead just showing the appropriate CTA button based on their student’s segment (e.g., if your student needs to deposit, you’d see the deposit button because your student is in the segment ‘needs to deposit’). Does this make sense? TIA for any guidance! 

1
computer_smile
6 months ago
E
EnricoNovice
asked in Email

Invalid email address

Heya, I’m monitoring my Activity Logs tab with a focus on ‘Failed to send email’.I’ve just noticed that a lot of campaigns are showing the following reason for not sending, eg. reason: "To field: ".mike@gmail.com" is invalid"Is there a way to filter out those invalid emails?Thanks!

3
computer_smile
6 months ago
D
debbie_otuaNovice
asked in Email

Get alerted when emails fail?

Hi, is there a way to get notified when emails fail?

3
A
6 months ago
R
RachelCommunity Manager
asked in Email

How to track replies for emails

Do you track "replies"? Like, if I wanted to define a Conversion as someone who replied to a given email, is that possible?

2
N
6 months ago
A
astrabelle
asked in Email

Failed messages

Hi there! We have a bunch of failed messages lately and we keep seeing the reason as variable ‘customer.email’ is missing. When I checked our customer attributes, our users have their email addresses added either under email or Email address. How can we fix this to make sure our emails land in our customers’ inboxes?

1
J
7 months ago
K
kimmyhNovice
asked in Email

Difference between "hard bounce" and "soft bounce"?

Hi,I’m trying to understand how to improve my deliverability and one thing I’m doing is a list clean. However, I’m not 100% clear on what the difference between a hard bounce and a soft bounce is? Is one worse than the other? How should I think about this when I’m reviewing my audience and their past email activity?Thanks in advance!

0
mike
7 months ago
A
Anonymous
asked in Email

Image with text/link overlay

Hi! I'm trying to find out whether I can upload an image to a row, and then overlay it with clickable/linked text. Is this possible? 

1
A
11 months ago
A
Anonymous
asked in Email

Possible to retract an email?

Is it possible to retract and email sent from Customer.io? I need to unsend a message ASAP.

1
A
11 months ago
A
Anonymous
asked in Email

Emails landing in Gmail Promotions tab

Our emails are landing in Promotions tab in Gmail. How can we move them into the Primary tab?

1
R
11 months ago
A
Anonymous
asked in Email

Emojis in Emails

I've been trying to add emojis in my emails for a while now, can you please guide me how to do it? 

1
R
11 months ago
A
Anonymous
asked in Email

How do I edit text box size in an email?

I have two identical emails that I've created in "Broadcasts" but the text box in one of them appears much wider than the other. As a result, when I send myself test emails of them, one looks a lot more compact than the other.How do i change the text box length & width when creating emails? I need them to be identical.

1
A
11 months ago

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