Question

The connection is not confidential

  • 15 May 2024
  • 1 reply
  • 25 views
R

Hello, I have a problem with the domain and link tracking, when I click on the link, it gives the error "The connection is not confidential". Can you tell me what this problem may be related to? This error appears when changing the password, when the user clicks on the link to change the password, it gives this error. All domain records and the domain itself are verified.  Except for the 'CNAME Record' record in the link tracking tab. 
Thank you in advance for your help! 

1 reply

Penny
Userlevel 4

Hi @Ricky from what you've shared, it sounds like you’re seeing this in the web browser and it is a standard browser security protocol warning. Warnings like this are served by browsers when a website is redirecting you between HTTP and HTTPS instances of your website. In this case, you're using a tracked link of <<http://email.example.com>> and sending users to an <<https://example.com>>.

To prevent users from running into this security warning, you might consider completing the HTTPS link tracking setup. This will add an SSL to the link tracking subdomain so that both URLs are secure, resolving the security warning.

I hope this explains the warning you're seeing and help to move you along in the right direction. :)

 

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