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GiftNovice

Missing variables (liquids) in emails

Hey. How can I make sure an email still delivers to a user even if a liquid or variable used in the email is empty or non existent for the recipient? Like I would want the variable/liquid to be empty and the email should still get sent.

Can I add a column to the people dashboard to show 'last visited' time?

Seems like a useful data point to show, but by default I don’t seem to be able to add this as a column? Am I missing something

Sync Social Media Icons

Is there anyway to Sync all of our Social Media Icons across all of our Email Campaigns? I see how to edit each one manually, but if we wants to have the same design, same order of logos, and URL, do we have to do it manually one-by-one for each of our email campaigns?

How does conditions in a workflow work?

Hello,I have a question regarding the Time Delay step for a workflow I created. In the screenshot above, at the Time Delay step, it says that ‘Only wait if the condition is met’. What happens to the users who don’t meet the condition? do they move to the next step or do they stay stuck at this step?Similarly, if I add condition to the message step - I understand that the message will only be sent to the people who meet the conditions, but what happens to the people who don’t? Do they exit the flow or do they move to the next step?

How can I implement a weekly streak with the events that I have available in CIO?

Hi,We fire an ‘Application Opened’ event to Customer.io whenever a user opens an app.We would like to know if a user has an ‘Application Opened’ event available every calendar day for the last 5 days. If Yes, we would like to send them a particular email saying ‘Hey, Congratulations. You have been active for last 5 days.’Do you know if it is possible to fire an email based on the check that a particular event happened every day in the past X days? If yes, how do we do this? Kind Regards,Uday SinghProduct - beatvest.com

Sean BNovice

I want a set of users to see a web app pop-up daily. So far they aren't

Hi Everyone, I’m running to an issue where not all users in a segment are seeing the web-app pop-ups we are creating. I’m finding it very difficult to trouble-shoot. It seems like some are exiting the campaign early even though I have it set to never exit. My Goal: To send the same web-app message to all users daily. Please help me format so that those conditions can be met. Thank you in advance.

Why broadcast emails are not delivered?

We have created a broadcast campaign that had around 8K receipts. However, almost 99% of emails went to the spam folder. Have you guys also experienced this? When we asked for a reason we got a very standard answer if we googled.

SlaterNovice

Data & Integrations

Video Tour of Customer.io Data Pipelinescdp

Customer.io Data Pipelines is live for all customers - check out our full documentation & this video walkthrough.

Moving customer up in a workflow? (Loop)

How can I create a infinite loop in a workflow. Let’ customer go through the workflow once, if they don’t meet the goal then move them back to middle of workflow, not top.

EstherNovice

Managing subscriptions

Hello Everyone,Is there a way of creating multiple subscriptions, so some of users may unsubscribe from promotional messages but remain subscribed to our product updates?Thank you in advance for your help!

GiftNovice

Missing variables (liquids) in emails

Hey. How can I make sure an email still delivers to a user even if a liquid or variable used in the email is empty or non existent for the recipient? Like I would want the variable/liquid to be empty and the email should still get sent.

Can I add a column to the people dashboard to show 'last visited' time?

Seems like a useful data point to show, but by default I don’t seem to be able to add this as a column? Am I missing something

How does conditions in a workflow work?

Hello,I have a question regarding the Time Delay step for a workflow I created. In the screenshot above, at the Time Delay step, it says that ‘Only wait if the condition is met’. What happens to the users who don’t meet the condition? do they move to the next step or do they stay stuck at this step?Similarly, if I add condition to the message step - I understand that the message will only be sent to the people who meet the conditions, but what happens to the people who don’t? Do they exit the flow or do they move to the next step?

How can I implement a weekly streak with the events that I have available in CIO?

Hi,We fire an ‘Application Opened’ event to Customer.io whenever a user opens an app.We would like to know if a user has an ‘Application Opened’ event available every calendar day for the last 5 days. If Yes, we would like to send them a particular email saying ‘Hey, Congratulations. You have been active for last 5 days.’Do you know if it is possible to fire an email based on the check that a particular event happened every day in the past X days? If yes, how do we do this? Kind Regards,Uday SinghProduct - beatvest.com

Sean BNovice

I want a set of users to see a web app pop-up daily. So far they aren't

Hi Everyone, I’m running to an issue where not all users in a segment are seeing the web-app pop-ups we are creating. I’m finding it very difficult to trouble-shoot. It seems like some are exiting the campaign early even though I have it set to never exit. My Goal: To send the same web-app message to all users daily. Please help me format so that those conditions can be met. Thank you in advance.

Daniel PachecoNovice

iOS device token registration via customer io-react native lib

When using just the customer io-react native lib, the device token is often not registered on iOS.

Data & Integrations

Import csv via api

Hello,I’m in the same situation than the last message of @benjaminl in this topic (I first posted my question after his last message, same csv file architecture)The import created by API failed with this message :And when I try to upload again the file manually, I have this error (same as @benjaminl and no BOM in the file) :But when I create a manual import using interface, and try to upload the same file, it succeeds.Finally, I encounter this problem only in the production workspace. The same API upload run well in staging workspace.Do you have an idea of the origin of this error ? Is it related to a workspace setting or parameter ?

Data & Integrations

Issues with False new subscribers

Hi,We are having issues with our "New People" (Subscribers) being added into CIO with no email address but with a customer ID. There are no names attached to these new false contacts either. I assumed that maybe it was a issues with our subscriber landing page but that hasn't fixed the issues. There are roughly 10 false contacts being added to one legitimate contact. Would love help in problem solving this as its creating a huge subscribed/People list but most are false.

Data & Integrations

Webhooks from Broadcast events

We use the Broadcast feature for regular inventory updates to our engaged customer base. I’d like to send a webhook to our CRM every time someone clicks on one of our broadcast inventory updates so our sales team can give them a call, but I’m not seeing any way to do this from Broadcasts (vs. Campaigns). Is there a way to setup workflows from Broadcasts?

Data & Integrations

How to add the attributes to the relation between the people and objects

For example: We have Company as an object. There is a person in 2 companies and their role in one is admin and the other is member.Is there a way to accomplish this?

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4 topics
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453 topics
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