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From email design & liquid, to deliverability & metrics....find all your email related questions & answers here.

  • 181 Topics
  • 346 Replies
181 Topics
S
StinaScholar
asked in Email
Segment on invalid date

I would like to segment on invalid date at created at but I can’t? What should I write?

204
Felix
U
Uzair Abdullah GurchaniNovice
asked in Email
Emails appear different in preview than what the receiver gets.

I have made emails campaigns and it includes Images, text and also html code box, and I have also made sure to place white backgrounds for content in the row setting but whenever I send the Test Emails, there is no white background showing and in dark mode it just stays the same but it works in Light mode. This is the case for outlook and when test email is sent to Gmail it just completely breaks and sometimes doesn't even show up.So my question is how can this be fixed and why aren’t backgrounds sowing up and what is the best practice to avoid these problems Thank You.

501
Mau
C
carlos_psNovice
asked in Email
Are there limits for message_data in transactional emails?

Reviewing the documentation about transactional email API, I don’t see any limits mentioned for the message_data field; I want to confirm there are no limits to the number of keys or the length of their values. We plan to send about ~40 attributes in that field, some of them probably more than 1000 bytes long each. I ask because I know there are limits for the Objects and Relationships data.

471
Penny
K
kmckenzieNovice
asked in Email
Custom Objects & Relationships with MySQL

Is there a way to automatically add relationships for all users who have an attribute matching a column in a mysql custom object integration query?

331
Penny
F
filip.erlandssonNovice
asked in Email
Gmail feedback loop Feedback-ID header

Hi, Anyone who has worked with the Gmail feedback loop in customer.io? I can see that there is an automatic header for this in our emails that we send. So in Postmaster tools I can see the two identifiers that are added in the Feedback-ID header. But I would like to set identifiers on my own for specific emails to see if they generate higher spam rates. Is that possible? How can I do that? Do you just add customer header as it says here: https://docs.customer.io/journeys/custom-mail-headers/ And how do you specify it exactly? Like this?Name: Feedback-ID Value: 123:abc:123abc:mailgun /Filip

893
Byron
K
kmckenzieNovice
asked in Email
Using Custom Object attributes with liquid if customer does not have a relationship

I want to use custom objects to store data about upcoming events and then reference them in my emails dynamically. Is it required to create a relationship for every customer or can I just reference them in the email?

414
K
divinetomedy
divinetomedyScholar
asked in Email
Can users "delete account" (rather than just unsubscribe)?

Hi, We have two batches of people we send emails to: Registered users of our app People who just signed up for our newsletter via our webform When any of these folks receive emails, they can use the Unsubscribe link to unsubscribe from communications. But only users in #1 can fully delete their account (i.e. we will have no record of their email address anymore - it’s fully redacted). What about users in #2? Can they fully delete their email address from our records? Does CIO support that out of the box, or would we have to provide them a separate link/flow? Maybe higher level...what have other folks done here? What are best practices? Thanks,TOM

574
divinetomedy
A
AboualiNovice
asked in Email
Saving a dynamic content display condition

How can I save a display condition customer.io for dynamic content I see that there examples there, when I click “select condition” ,but what if I want to save custom ones that we create by ourselves which are conditions that we frequently use

1332
A
M
mike_layeronehqNovice
asked in Email
RFC 8058 header for one click Unsubscribe

I am using the tool called: https://aboutmy.email/ to diagnose potential problems with my email setting that may be leading to lower open rates since the changes earlier this year. I am using the default unsubscribe functionality provided by customer.io. However, the diagnostic tells me that I don’t have one-click unsubscribe. Does anyone know or have experience with implementing the RFC 8058 header for one click Unsubscribe?

322
digitalisierungsprofi
divinetomedy
divinetomedyScholar
asked in Email
Best practices: send to customer.email, or First Last < email >?

Hi all, I noticed that newly created emails in Customer.IO send to {{customer.email}} by default, but our service mandatorily collects first and last name so I’m thinking of doing this instead: {{customer.first_name}} {{customer.last_name}} <{{customer.email}}> Is there a benefit to doing it in one way or the other? For some reason, it just feels right to me that, if we have their first and last name, we’d use that in our email TO line. But maybe I’m missing something. One more question: is it possible to change the CIO default, so I don’t have to update it to the above every time? Thanks!TOM

784
divinetomedy
P
PkirbyNovice
asked in Email
Extra space after bullet points

I’ve having an issue where the editor is adding invisible extra space after a bullet list. It doesn’t show in the editor, but does in previews and inboxes. This is what the editor shows: Desired space between bullet and line And this is what arrives in the inbox Extra space added between bullet and line Has anyone ever seen anything like this, or know how to correct the issue?

362
Felix
H
Harvv Business FinancingNovice
asked in Email
Fixed block content height when creating email?

I am creating email content in the builder but I don’t see how to create a fixed height so that everythign properly aligns. I’ve tried to mess with the font size and padding, as well as line height, but don’t see a way to do this. How can i make sure it matches the content block next to it?

321
Mau
P
paswansunny
asked in Email
Countdown Time Styling and Email Body Font family Change

I am using the native countdown timer of CIO in an Email Template. It provides only basic customization to it like font style, color and background. I want make the time more attractive using some CSS property. but I am not able do that. Is there any way to do so. {% countdown point:64 font:roboto weight:light fg:000000 bg:f2f6f9 time:"2024-01-04 12:00:00 (GMT)" locale:en looping:true resolution:S frames:2 %} Also, I want to change the font family of the Email body. The documentation is saying it will be implemented on the limit email platform except Gmail. Is there any way to change font family for Gmail also

1341
Penny
thomaspp
thomasppNovice
asked in Email
How to create a snippet that sends a white-labeled email with dynamic image URL based on customer attributes?

How can I fix the code for the "logo_test" snippet in a white-label email service using customer.io? I'm trying to create a snippet that sends the URL of an image stored in my assets, based on an attribute such as customer.company_name. However, the code I have tried doesn't seem to work. Here is the liquid code I have tried: {% assign env = "91305" %}{% assign file_name = "Acme-logo.png" %} {% capture company_url %}https://userimg-assets.customeriomail.com/images/client-env-{{ env }}/{{ file_name }}{% endcapture %} {% if customer.company_name == 'Acme Inc.' %} {{ company_url }}{% else %} https://default-img-url.com{{ env }}/default-logo{% endif %} I'm expecting the link generated by this code to appear as the src of the html tag. Could someone please help me figure out what's wrong with this code and how to fix it? The img URL are tested.

4635
A
M
Mayuresh
asked in Email
Add Granular content to email layout

Hi, From https://customer.io/docs/journeys/3-layouts-and-customerio/ it seems like the only way to add content to a layout is using {{content}}. However, I have an usecase where I want to insert a particular text before an image and particular text after an image. The image is part of the email layout which is static, however the contents can vary. In other words, I want to do something like this: {{content_before}} <yield to template layout> {{content_after}} How do I do this? Thanks, Mayuresh

301
Felix
A
anish
asked in Email
Best way to send multiple broadcasts of same type out at same time.

I have a use case where a subset of people are divided into exclusive buckets, and they each receive a particular type of email pertaining to that bucket. This would be a periodic activity, every week or so. These buckets are user-generated therefore they’ll vary every time, and APITB was the best way to go about it, having proven successful in most other use cases.But the rate limit here is a huge bummer, as when I have a 100 buckets, I have to stagger these requests every 10 seconds for a really long time. I do not see how I’d use campaigns and segments here due to the dynamic nature of those buckets themselves, but perhaps I am missing something. Please advise on best way to go about on for this use case.

221
boostmyemail
boostmyemail
boostmyemailNovice
posted in Email
Looking for AI Personalization Examples

I’m starting to think through how I can use AI to create more customized content for users. As it gets more reliable, I’m more willing to let it create content/imagery that meets the user profile. Has anyone already implemented something? Just looking for ideas right now.

311
Felix
N
niven
asked in Email
Background images in Outlook - Cio not injecting support

I’ve been building out a client’s design using the drag & drop builder and I noticed during testing that the system isn’t injecting the necessary MSO code to make background images work in Outlook. This is perplexing considering the system is injecting the necessary code to ensure buttons can be rounded in Outlook. Am I missing something or is support just non-existent for bg images with drag & drop rows, right now? This is easy enough to build out myself in a custom module, but not ideal when the hope is to avoid any code editing by my client’s team.

341
Felix
T
tmoranNovice
posted in Email
HTML injection vulnerability in transactional emails

TLDR Transactional emails are vulnerable to HTML injections. There should be a workspace-wide switch to control whether variables are HTML-escaped by default to avoid this. Full message Greetings, One of the things I love about CIO is how the rich visual editor integrates seamlessly with code. However, a few months ago, a pentest carried against my app uncovered a nasty HTML injection vulnerability caused by default behaviour of transactional emails. Take the following template: Hello {{trigger.userName}}, You’ve been added as an administrator of the {{trigger.workspace}} team. - The ACME team This transactional email is to be sent from our backend with proper values for `userName` and `workspace`. As simple as this may look, this template is vulnerable to HTML injection if either variable includes HTML! In this example, an attacker could craft a special value for either the user’s name or the workspace name, and send phishing emails originating from my company’s email address to my ot

4760
T
R
ross.bugerNovice
asked in Email
Email Grouping Issue in Recipients' Inboxes

Hi Email Geeks! How do you handle email grouping issue in email clients when you don’t want to edit the subject line? In theory, I have a recurring campaign consisting of a single email that is sent out on Tuesdays. I find the subject line suitable for sending it regularly to recipients. However, due to email grouping, I have to change the emoji before each send. I would like to avoid this hassle 🙏 I hope someone as lazy as I am has already solved this problem 😅

735
R
M
Mayuresh
asked in Email
identifiers vs "to" in transactional message

Seems like it is compulsory to specify “to” address when sending a transactional message: request='{ "transactional_message_id": "demo_transactional_message", "message_data": { "inviteLink": "your_invite_link" }, "identifiers": { "id": "adc304c4-255b-42d3-bc3c-49..." }}' echo $request | curl -v https://api.customer.io/v1/send/email \-H 'Content-Type: application/json' \-H 'Authorization: Bearer …...' \-d @- gives me: { "meta": { "error": "Missing required field: \"to\"" } If I have to specify “to” address in the email, why do I need to specify the identifier? I was expecting that if I specify identifier (id of the person), it should automatically send the message to the email of the person associated with the id. Can you please help me understand this? Thanks, Mayuresh

631
Penny
B
bruna.duarteNovice
asked in Email
Dynamic master email modules

Hello In Salesforce marketing cloud I was able to create eDM ‘master modules' that could be featured in multiple emails, like for example a disclaimer module. It makes management a lot easier as I would only need to update one unique module that would be reflected in all emails that this ‘master module’ is featured instead of updating each email template. Does customer.io have something similar to that? Many tks!

435
B
M
Maeva RazafindrabeNovice
asked in Email
Choose a multiple attribute in broadcast campaign

Hi, In Customer.io, is it possible to choose multiple attributes when creating a broadcast campaign? For instance, in my campaign, I want to target users who have the attribute lang: EN, ES, or IT, and send the campaign in English. Thanks

481
Felix
divinetomedy
divinetomedyScholar
asked in Email
Best practices for 2nd recipient?

Hi there! Quick context: our product helps parents raise tech-healthy kids. We send parents a weekly email report about their kids’ app and device usage. It’s often the case that both parents want to receive a copy of that email, so we are going to allow the primary account holder to specify a second email address to send the weekly report to. My question is: Should we send a single copy of the email to both recipients (either both on the TO line, or one CC’d)? This is our preference, since we want to encourage family dialog, e.g. allowing one parent to reply to the other parent on the same email thread. OR, should we send two separate copies of the email? If we go with the first option, does it even work with a single “unsubscribe” button in the email? Or would that not work, since that unsubscribe button would be particular only to the primary account holder? Thanks, TOM

433
boostmyemail
R
RickyScholar
asked in Email
An extra word appears in the email title

Hello, I've encountered a problem: after sending an email, the word "banner" appears in the email title. Can you tell me how to remove it?

546
boostmyemail

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