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Getting started in the community

Learn how to use the community

  • 7 Topics
  • 4 Replies
7 Topics
Rachel
RachelCommunity Manager
published in Getting started in the community
How to use Customer.io's Community (what to ask and where)News

Our community is meant to be useful for new and veteran customers; your level of expertise does not matter. That’s the beauty of our little community here; we have an endless supply of expertise circulating daily about our platform, best practices, and use cases. Here are some tips on how and where to best ask your questions AND find answers. 5 tips for asking your question the right way Asking questions is not rocket science... Do you think? If you ask your question correctly, you will get better answers faster. Here are some tips: 1. Before you ask, search first! Make use of our awesome search function, 🔎 always at the top of the page to ensure you will not get lost. If you cannot find a previous question, then go ahead and post in the Community. Our Platform docs are also in the main menu. 2. Know when to contact support vs post in the Community Any of the below items should go directly to technical support: Report a bug or outage Links to your account or screenshots of private dat

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Rachel
Customer.io
Customer.ioScholar
published in Getting started in the community
Community Code of Conduct

Hello and welcome! Thanks for signing up to the Customer.io Community, it’s great to have you on board! We have created this space for Customer.io users to collaborate, connect, learn, and share their tips and tricks with each other. It’s important to us that everyone who wants to get involved can do so in a safe space, and that everyone knows what to expect when they join. For that reason, we’ve created some basic guidelines for your actions in the Community. Your participation is subject to these, and our Moderators will hold everyone to the same standards. Show Patience In order to create a Community that is as rich and full as possible, we have a lot of places where our users can interact with us and each other. Plus, everybody seems to have full schedules these days! This means that your question may not be answered immediately, but please be assured that notifications have gone out to the right people and your question will be addressed as soon as possible. Please don’t ask the s

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Customer.io
Customer.io
Customer.ioScholar
published in Getting started in the community
New to the Community? Here's everything you need to know!Getting started

Is this your first visit to our lovely company community? Welcome! We’re super happy to have you here! What are we doing here? First things first, what are we actually doing in the Customer.io community? Well, our community is meant to be useful for both new and veteran customers, your level of expertise does not matter. That’s the beauty of our little community here, we have a TON of expertise circulating daily about our platform, best practices, and use cases—It really is an endless list of possibilities. As we’re writing this in July of 2022, our Community is quite new. We’ve got big plans for continually adding more and more valuable content though, and hope that you’ll become a regular contributor here! 5 tips to ask your question the right way Asking questions is not rocket science... you think? If you ask your question the right way, you will get better answers, faster. Here are some tips: 1. Before you ask, search first! Make use of our awesome search function. 🔎 Always to be

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Customer.io
Rachel
RachelCommunity Manager
published in Getting started in the community
Customer.io's Community is moving!News

Over the past two years, we have supported customers in this community and learned much from the questions asked. However, we noticed a gap—a need for more education paired with community support. This month, we are launching a new platform that continues peer-to-peer learning AND provides self-guided education. Our new platform: Includes an Academy with self-guided learning modules for onboarding, data integration, and more. Customer.io will continue to grow the Academy with guided learning and video content. A Community to share how you use the platform—designed as a peer-to-peer hub, it empowers users to exchange best practices, explore innovative ways to utilize our platform, and seek guidance from fellow members. Existing customers will receive an invite to the new Academy & Community on March 19th. You will need to register using your Customer.io email. While our new Academy & Community is only for existing customers & partners, we invite everyone to follow along with Customer.io

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Rachel
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LefTouzNovice
asked in Getting started in the community
Lead generation - identify users of existing customers versus new ones

Hi community, Currently working on ideating a B2B lead gen initiative and evaluating a seemingly challenge. We want to create LinkedIn ads that link to a lead form on our website. The ads (and form) are targeting individuals who are part of organizations that we call Brands. We need to be able to identify and mark (e.g. segment, attribute, etc) whether the individual that fills-in the form is part of an existing customer organization (i.e. Brand), or a new one/prospect. What would be the most efficient way to achieve that? Is there any chance that we could generate a dropdown list in the lead gen form of our existing Brands, that individuals can choose from? We have created a custom Object type for the different Brands, as well as we are using user attributes to store these.We have few options for lead forms, but thinking to use Webflow. Many thanks, Lefteris

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boostmyemail
L
LefTouzNovice
asked in Getting started in the community
Switching sender domains

We want to switch domain for live campaigns from @company.name to @em.company.name so that we can distinguish from the broadcasts. Is this a good idea?Should we expect any negative impact on the performance of these campaigns? Thanks!

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boostmyemail
A
aidanbNovice
asked in Getting started in the community
Dynamic links for web url

Hi there Disclaimer: New here - I had a look at the suggested descriptions but couldn’t find out about this. I am sending a push notification and there is the ability to deep link to a specific URL. What I want is for it to be dynamic, based on the event. E.g. instead of link.to/here/ I want it to be link.to/here/123123 Is this possible - seems like it should be? Cheers, Aidan

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