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Getting reporting out, data in, tips on specific integrations, forms, webhooks, etc

  • 137 Topics
  • 215 Replies
137 Topics
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andyflown
asked in Data & Integrations
Collection Update gets stuck processing

We keep getting a situation where we update a Collection and it does not work – the ‘Last updated’ field gets stuck on ‘Processing…’. No change for 24 hours. This has happened several times. Has anybody else experienced this? Is there a way to jolt it out of its stuck state without having to contact support? Thanks!

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StinaScholar
asked in Data & Integrations
Connect with revenue cat

Hi, Do you have any plans to connect with revenue cat so that I can send events from them to customer.io easy? Today I have to use segment but it is expansive. Website: https://www.revenuecat.com/

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lucaworkera
asked in Data & Integrations
JS integration for in-app messages overlap with Segment analytics

Hi,I would like to enable the in-app messages feature on an application in which we also run Segment analytics: I have noticed that both the JS snippet from Segment and the one from Customer.io add an `analytics` object and the same methods. To add more, this is Segment: <script>!function(){var i="analytics",analytics=window[i]=window[i]||[];if(!analytics.initialize)if(analytics.invoked)window.console&&console.error&&console.error("Segment snippet included twice.");else{analytics.invoked=!0;analytics.methods=["trackSubmit","trackClick","trackLink","trackForm","pageview","identify","reset","group","track","ready","alias","debug","page","screen","once","off","on","addSourceMiddleware","addIntegrationMiddleware","setAnonymousId","addDestinationMiddleware","register"]; // ...</script> This is customer.io: <script> !function(){var i="cioanalytics", analytics=(window[i]=window[i]||[]);if(!analytics.initialize)if(analytics.invoked)window.console&&console.error&&console.error("Snippet included

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mtwsfNovice
asked in Data & Integrations
Are Track API v2 and data pipelines the same?

Should I create relationships between profiles and objects with data pipelines or the Track API v2 ? The CIO docs have conflicting info: Journeys Relationships docs say “Use our Track v1 or v2 APIs to set relationship attributes programmatically” But the Connect Journeys data sources to destinations docs say “Use our newer source integrations instead… newer API [aka data pipelines]… support batch… where we’re focusing our development efforts” I’m confused how/why there are two ways to do the identical thing and which is best practice. Specifically, Track v2 API lets you make a single request OR batch request and include cio_relationships, but the same functionality seems to exist with data pipelines /group POST API call and batch call. The difference/benefits/best practices are not clear. 🤔 The comment “where we’re focusing our development efforts” above makes it seem like it’s an important distinction for the future to prevent our integrations facing deprecated functionality as well

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hannahrobbinsNovice
asked in Data & Integrations
Removing unused attributes from data index

Hi all, we have quite a few unused attributes that were incorrectly added to some user profiles. The data for those attributes has since been removed, meaning we have no users with those attributes in use. I was under the impression that once those attributes were no longer in use on any user profile, they’d be automatically removed from the data index. However, we’re still seeing them in the index. Is there a way we can delete these attributes from our data index for good? The example attribute I’m looking at hasn’t had a user with that attribute for at least 2 weeks.

573
YourBestAccent
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Joel
asked in Data & Integrations
Data out, via Pipelines, into Google sheets

Hi there! I have taken advantage of the data pipelines to send data out from Customer.io to a google sheets and connect that with Power BI for analysis purposes. I was able to create actions and such and all good from there. My question and doubt now remains on this: I have noticed that some rows are being updated but incorrectly (see image below): I have columns with a whole bunch of attributes but, when a customer is updated (we use API calls), the data is replaced on, specially, email and created_at columns. My question is if there’s a way to avoid this? I want the rows to be updated but not on the wrong columns.

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Penny
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sebr
asked in Data & Integrations
Journey Webhook Headers & Documentation

Hi team, When testing Customer IO webhooks which are added to a Journey, I can see that there are two headers which are sent along with the payload: x-cio-idempotency-key x-cio-delivery-id Unfortunately I can’t find any documentation on these. Can anyone enlighten me if these are stable, and how to use them? The use case is that I am experiencing a race condition where my webhook response may take longer than the 4 second CIO timeout. This causes CIO to retry, and I need a stable way to determine if my service has already handled the request. Thanks

2005
Mau
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adnanNovice
asked in Data & Integrations
List Activities - Source And Application

Hey there, In dashboard, in activity log, there is information about sdk and application version used create specific activity (check the image). I am aware that it is possible to programmatically retrieve the list of activities. But the response does not contain Source nor Application fields. Is there some other way to programmatically retrieve Source and/or Application fields?

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Penny
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entropicNovice
asked in Data & Integrations
Webhook not receiving after for push notification

Hi everyone, I am developing a discourse feature like twitter where users post responses to challenges (a post like entity in my app) and then other users can comment, reply and like on other responses. I plan to send notifications to all users (parent thread) when user replies on a comment or likes a comment. I am using push notification for this. I am successfully able to send the push notification, but I also want that notification to be sent to my BE server via a webhook once notification is delivered successfully. I have configured the webhook on push events and the send test works just fine. But when I try to send a actual push notification and the expect the webhook to be received on the endpoint, I don’t get any regardless the push notification being delivered successfully class CustomerIOClient: def __init__(self): self.api_client = APIClient(settings.CUSTOMER_IO_APP_API_KEY) def send_push_notification( self, email, body, link, transactional_message_id="default_push_message",

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hassanalivzNovice
asked in Data & Integrations
Getting attributes from object without relationship

Hi Team, im trying to get attributes from object in an email but there is no relationship between the person and object, but there is one attribute which is not unique id available in person attributes which is equal to object id however since its not idenitifer i wasnt able to do relationship query but now im trying this approach. {% if objects.sf_user | object_id == '0053z00000BEggWAAT' %} {{sf_user.sf_user_first_name}} {% else %} {{sf_user.sf_user_first_name}} {% endif %}

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boostmyemail
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Natalia Muñoz
asked in Data & Integrations
how do I upload again the database that I deleted and that automatically the people are again in the segments they had before deleting them

Hello, what happens is that I deleted some contacts from the customer.io database, and some of these people I have to upload them again, it turns out that some of these people before deleting them were already in segments that were automatically updated, how do I upload again the database that I deleted and that automatically the people are again in the segments they had before deleting them?

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Byron
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rlp85Novice
asked in Data & Integrations
Google Ads Conversions - DEVELOPER_TOKEN_PARAMETER_MISSING

I’m trying to set up a Data Pipeline conversion enrichment action triggered by an “identify” event, but it always returns this error: { "error": { "code": 400, "message": "Request contains an invalid argument.", "status": "INVALID_ARGUMENT", "details": [ { "@type": "type.googleapis.com/google.ads.googleads.v15.errors.GoogleAdsFailure", "errors": [ { "errorCode": { "requestError": "DEVELOPER_TOKEN_PARAMETER_MISSING" }, "message": "developer-token parameter is missing." } ], "requestId": "T6wuEAdytOdyd5KK1pkmzQ" } ] }} I’ve already tried to reauthorize the Google API connection and changed the pattern for the Conversion ID, Customer ID, and Manager ID. I also tried emptying the Customer and Manager ID fields, but I still get the same error. Has anyone encountered this issue before or has any suggestions?

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mtwsfNovice
asked in Data & Integrations
Referencing object by id in liquid and/or workflows

Hello! The docs say you cannot reference more than 10 objects of the same type with something like {{objects.online_classes}}. However, is there a way to bypass the 10 limitation using a specific attribute or the object’s id? For example, something like objects.online_classes.id=159 If not, are there any simple workarounds or plans in the future to change that limitation in the future? Then, for workflows, is it acceptable / best practice to call the Customer.io App API to get Object attributes as part of a workflow step and then use that in the workflow? Thank you!

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SammytNovice
asked in Data & Integrations
Timeout on the API using nodejs sdk

Hello, When I send track events to customerio I have timeouts from 34.120.129.162.I would have expected a 429 too many requests or something. Is there a way to batch the request in the SDK ? On my side its pretty difficult since user are created from an api call, and batching the customerio call would need much added work.

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hirophanNovice
asked in Data & Integrations
CustomerIO does not recognize devices after migrating from version 2.x to 3.x

I’ve just updated the SDK from version 2.x to version 3.x follow this documentation https://customer.io/docs/sdk/ios/whats-new/3.x-upgrade/. But CustomerIO does not recognize devices to send messages. I checked in the board and devices section is empty. I still see some event like `Attribute Change`. Any one knows how to fix it ?Thanks

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mikewongNovice
asked in Data & Integrations
Fixing Invalid Date

Recently, I’ve seen a big uptick in the value Invalid date showing up in user records for the attribute CREATED_AT . For some of my records though, a valid date format and value appear. We send data into Customer.io via Segment.io. When we set it up, we mapped the following: traits.created_at » CREATED_AT And it worked fine until recently. I read this Customer.io FAQ that discusses how to know if the proper date format (epoch) is coming in or not, and for my recent records, it is not. Has anyone else seen this? Does anyone have a solution they can offer up for me to try? Here’s a screenshot showing when users were created yet they have invalid and invalid date values. Thank you, Mike

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MattS21
asked in Data & Integrations
Identify Users on my WIX website and track events

I have installed the basic snippet that is provided by Customer.io and am now struggling to identify my users and track custom events like button clicks and page views. I was hoping someone here has had some experience with this and could offer me support?

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rbgaylenScholar
asked in Data & Integrations
Cookie Data from Website to CIO

Hi, How do I get the data from the cookies on my website into customer io in the form of events, such as if a customer is on a certain webpage, or a customer buys a certain product. I understand that these can be events in CiO and that I can market based off of information like this. How do I implement it. Assume I have no development experience and that I work for a small non-profit so there is no in house developer either. I have been over and over the event documentation so I’m turning here for help connecting the data that the cookies collect from my website and how that data gets fed into CIO. Thank you very much, -Rose

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e.arrisNovice
asked in Data & Integrations
Can I use the cio_id in the identify call?

We create users in Customer.io via a SPA form,which is invisible to the dataLayer. I would then like to identify these visitors when they subsequently navigate around the site, prior to them submitting a request (where we can again capture their email), as they may not do take this action. Could I use the cio_id within the identify call, rather than another ID or email address?

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valerie_engin_coNovice
asked in Data & Integrations
Create-only form integration

Hello!Is it possible to integrate an external form in such a way that only new customers (non-existing email) are created existing customers are NOT updated Thank you

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digitalisierungsprofi
digitalisierungsprofiNovice
asked in Data & Integrations
Best Customer Service Platform Integration?

Hi In customer service / support situations I find it very helpful to look up user/customer data in c.io to see what user attributes or events are present. C.io at the same time is not a customer service platform (I appreciate that c.io stays focused!), therefore I’m wondering what the best platforms for startups and small companies are that integrate well with c.io or best practices how to integrate. With customer service platform I mean products like Zendesk, Crisp.chat etc. And I of course checked the integration catalog on c.io already but didn’t find many options. The use cases that I would like to have covered: when user contacts customer support (creates a ticket, sends email or chat) and e.g. only provides email, data is enriched with data from c.io if data is available access to c.io profile data within a widget inside the customer service platform or set up a deep link that opens the user profile on c.io in a new tab potentially also log customer service requests to c.io (e.g

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digitalisierungsprofi
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ramntrNovice
asked in Data & Integrations
About the data range parameters in Message endpoint

Hi TeamI’m working on Customerio API from Fivetran team.Here I wanted to confirm about the date range parameters start_ts and end_ts from Message API is based on created date or any other parameters to configure these.Can you confirm on this date params.

271
danielfromcio
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srlemNovice
asked in Data & Integrations
Has anyone setup CIO SDK as a source and Facebook as a destination?

I am trying to setup integration with facebook and i cannot seem to be able to properly integrate with facebook. It has to do something with how the data is structured and its not very clear how it needs to be structured and from where its supposed to come considering i am using the cio sdk to collect it in the first place. so my goal is to properly report (send data) to fb each time a specific event happens in my mobile app. has anyone managed to accomplish this yet?

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ej_beehiiv
asked in Data & Integrations
Google Tag Manager Destination not tracking auto-collected events?

We deployed the GTM Destination on our staging environment and while the actual loading of GTM is working correctly, we’re not seeing some of the auto-collected events in GTM preview mode or registered by GTM. This is an issue as many of our CIO track calls are triggered via these auto-collected interactions (link clicks, etc.) anyone have experience debugging this?

551
Penny
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wtaggartNovice
asked in Data & Integrations
Building relationship integrations using email instead of ID as the identifier

I’m working with integrating a relationship between my people and one of my objects but I identify people by email instead of id and the relationship query always saves as identifying people by id. I’m able to switch the form to identify by email but as soon as I click save changes, it switches back to identify by id.

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