Email

From email design & liquid, to deliverability & metrics....find all your email related questions & answers here.

  • 159 Topics
  • 299 Replies

159 Topics

P
PhilSmith91Novice
asked in Email

Can I use custom data in a mailto link on a button in transactional emails

I’m trying to add a mailto url on a button in the transactional email editor. I have successfully used the email attribute passed in via the api as the ‘to’ email address, but when i try and use data in the subject and message fields, it just shows up in the mail as liquid syntax. Is it possible to do this in Customer.io or not?thanks for your help! 

2
P
8 months ago
5
5h8yn8
asked in Email

How can different emails be associated with each other?

Hello,  An existing email address of a customer is associated with my test email and is now receiving attribute updates when I’m making changes in my account and declining updates when they are making changes to their account. How would I go about fixing this?   

2
Byron
8 months ago
L
luizaNovice
asked in Email

hyperlink mobile

I am using  Drag-and-Drop editor and  I select the image > Content > Content Properties and select the option to open a web-page and specify the link appears only in desktop version, in mobile version is not be sending with the link, why ( in fact appear, but when I send the image, the version in mobile do not appear the hiperlik).What is the problem?

2
L
8 months ago
L
luizaNovice
asked in Email

hiperlink

I am using  Drag-and-Drop editor and  I select the image > Content > Content Properties and select the option to open a web-page and specify the link appears only in desktop version, in mobile version is not be sending with the link, why ( in fact appear, but when I send the image, the version in mobile do not appear the hiperlik).

5
Mau
8 months ago
C
cbold.io
asked in Email

Transactional email template not using the email/identity set to FROM property

Hi,I have configured a transactional email template and have set the sender (FROM property) from one of various identities I configured previously. Say, I have these two identities:first@mycompany.com second@mycompany.com Initially I configured the email template using first@mycompany.com as the sender (FROM property) and everything works correctly. I send emails using this template programmatically.Now I want to change to second@mycompany.com, I made the changes and it still sends messages using first@mycompany.com.When I send test emails using the “Send test..” option from the “Actions” menu it works as expected. But when I send actual emails programmatically it doesn’t take the newly set identity. Thanks in advance for any help

2
C
8 months ago
Q
qasimNovice
asked in Email

Add cc emails in an email

Hi, We are using python sdk on our backend to send email to our customer, now we want to add cc email on our emails where required, but I am not able to find any documentation how to acheive that, could you help me find that or share the body as an example with cc email in it.Thanks

6
C
9 months ago
V
ValentinHervieuNovice
asked in Email

How to access JSON objects on relationship attributes

When using customer attributes, we can have attribute that contains a JSON object and we can simply use them like so `{{ customer.my_json.my_property }}``. I tried to do the same for a JSON object stored on a custom object accessed via a relationship:`{{ objects.my_objects[0].my_json.my_property }}`. I get the following error: “Variable 'my_json.my_property is missing”.Even though my `my_json` object is `{ “my_property”: “hello world” }`. I’m suspecting that in relationships, JSON objects aren’t parsed automatically. If this is the case, how can I parse them?

4
V
9 months ago
V
ValentinHervieuNovice
asked in Email

How to traverse relationships in Liquid?

I have an organisation object (equivalent to the default Company one) that is attached to several people.In Liquid, I’m able to display the organisation name of a user by using `{{ objects.organisations[0].name }}`.Now, I’d like to retrieve the “number of users that belongs to an organisation” from Liquid. The goal being to be able to write the number of colleagues of a user in an email.I’d expect something like this: `{{ objects.organisations[0].people | size }}`  How can I achieve this please?

2
V
9 months ago
Z
zainNovice
asked in Email

"How can I adjust the size of a text box in an email?"

"I've created two identical emails in 'Broadcasts,' but the text box in one of them appears significantly wider than the other. Consequently, when I send test emails to myself, one looks much more compact than the other.How can I adjust the length and width of the text box when creating emails to make them identical?"  

1
Penny
9 months ago
K
kimmyhScholar
asked in Email

Reply link in email?

Hi there! Am I able to set up a link within an email that allows the reader to reply to the email?

1
S
9 months ago
K
kimmyhScholar
asked in Email

Apple or Android?

Hi! Where can I see if a user has signed up with Apple or Android?

1
S
9 months ago
K
kimmyhScholar
asked in Email

Add people to manual segment?

I've created a manual segment and I want to know if I need to add another email to this segment: can I edit it or I need to create another one?

1
S
9 months ago
K
kimmyhScholar
asked in Email

Stop OoO replies reaching my 'from' address?

I just sent a broadcast to thousands of people and then received hundreds of OOO auto replies from them in my inbox. I feel like this is a recent issue that hasn't really happened before- i've frequently sent broadcast messages out to thousands and thousands of people and don't usually receive all of their OOO automatic replies. is there a way to stop this?

1
S
9 months ago
K
kimmyhScholar
asked in Email

Deliverability improvement help?

Is there anything I can do to improve our deliverability? We don't qualify for a dedicated IP, which makes sense. However, we've had a few critical transactional emails bounce recently and it's been causing problems.

1
S
9 months ago
K
kimmyhScholar
asked in Email

Postgres sync?

Can I sync my Customer.io data directly to Postgres if I use the data warehouse sync feature?

1
S
9 months ago
K
kimmyhScholar
asked in Email

Remove someone from a campaign journey?

As there is no way to check the reply status in an email at customer.io. How can I remove a contact that has entered the workflow and replied to me (will do it manually email-wise)

1
S
9 months ago
K
kimmyhScholar
asked in Email

Auto-approve drafts?

How do I auto-approve drafts for journey campaigns?

1
S
9 months ago
K
kimmyhScholar
asked in Email

Re-enroll in a campaign?

Hello! Are we able to reenroll users into a campaign?I want users with a specific attribute to go through the same campaign which they've already completed. Is this possible? 

1
S
9 months ago
K
kimmyhScholar
asked in Email

In-app stacking text?

How do I make the text stack on top of each other instead of being side by side?

1
S
9 months ago
Customer.io
Customer.ioScholar
published in Email

Email delivery issue related to absence of "email" attribute

 Introduction This tutorial discusses an issue wherein emails, though correctly set up to be sent when certain conditions are met, are not being delivered in Customer.io's marketing automation environment. The emphasis will be on the importance of user profile attributes in the data-driven marketing campaigns. ProblemThe issue took place while trying to dispatch emails using our marketing automation platform. Despite conditions being met and the platform set up correctly to indicate that the emails should be dispatched, the emails were not being delivered. A persistent error occurred with the 'to' field set to '{{customer.email}}' in their 'usage limits' campaign. SolutionUpon investigation it was found that the issue was not essentially with the reference to the 'email' attribute via '{{customer.email}}', but the hiccup was that some profiles did not own an email address associated to their profile. This resulted in having no email attribute available to pull from for these specific u

380
Customer.io
9 months ago
K
kimmyhScholar
asked in Email

Create profile and set subscription preferences at the same time?

Hi people, I'm trying to add a newsletter registration button on my website “news” page. The way I want it to work is that the users would enter their email address, click "Get updates" and then it would create their profile on Customer.io and subscribe them to a specific topic (updates) but not the others such as sale topics.What’s the cleanest way to do this? 

1
Felix
9 months ago
Customer.io
Customer.ioScholar
published in Email

Handling Multiple SPF Records for Domain and Subdomain of your Customer.io Account

 Introduction When it comes to setting up SPF records for your domain, a question often arises about handling multiple records being in place simultaneously. In this post, we aim to clear any confusion related to this aspect. ProblemIf two separate SPF records are set up in a domain, one for Google and one for Customer.io, you may be uncertain whether it's necessary to unify them into a single SPF record. SolutionIt is totally a valid concern as the SPF specifications do state that SPF is only valid if there is a single record per domain and that the record has less than 10 lookups. This is absolutely true, however we can clarify further that by "per domain", the specification is referring to the root domain and individual subdomains as separate entities.So with that, by storing the Customer.io SPF record in a subdomain, you have a valid SPF record that is not interfering or conflicting with the existing SPF record in your domain root. These are seen as separate entities from the persp

2570
Customer.io
9 months ago
K
kimmyhScholar
asked in Email

Sub-domain?

We're interested in utilizing a subdomain specifically for sending out our emails. Which are the necessary steps to make this happen?

1
S
9 months ago
Customer.io
Customer.ioScholar
published in Email

Enabling UTM Parameters in Customer.io

 Introduction Understanding and measuring the performance of a campaign is crucial. A specific query that has arisen concerns viewing UTM parameters in the link metrics of a campaign. These UTM parameters give you an insight into which marketing efforts are driving the most traffic and conversions. Let's dive into the issue and its resolution. ProblemWhen analyzing the link metrics of a campaign, the expectation is to see the UTM parameters. However, these parameters might not be visible, raising questions about their activation. SolutionWe should first note that the UTM parameters won't be visible in the the link metrics, however you can always check that the UTM parameters are included with your links by clicking "Review links" within the email editor.With regards to checking the activation, Customer.io offers a feature that enables UTM parameters across the workspace. This feature applies the UTM parameters to all links sent out via emails. To access this feature, navigate to 'Works

4740
Customer.io
9 months ago
Customer.io
Customer.ioScholar
published in Email

Understanding Email Placement and Deliverability with Customer.io

 Introduction Here's a guide to assist our customers having concerns around email placement in Gmail's folders such as 'Promotions' as well as understanding deliverability when using Customer.io platform. ProblemA common report from senders is that many of their emails sent from Customer.io (or any other messaging platform, for that matter) tend to land in the recipient's 'Promotions' folder in Gmail, even when the content or subject line is not promotional. The issue arises from a desire to manage email classification on the recipient's end as well as monitoring where emails end up without manually querying every individual recipient. SolutionCustomer.io does not have control on the particular Gmail folder (Primary, Social, Promotions) where the emails land. This is primarily a decision made by Gmail's algorithms, which are not disclosed to the public. However, there are strategies to improve the chances of landing in the 'Primary' tab. Encourage your recipient to manually drag the em

350
Customer.io
9 months ago
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