Mobile

Anything related to push, in-app, SDK, custom payload, etc

  • 41 Topics
  • 63 Replies

41 Topics

D
Daniel PachecoNovice
asked in Mobile

iOS device token registration via customer io-react native lib

When using just the customer io-react native lib, the device token is often not registered on iOS.

1
Jordan
13 days ago
M
mahmoudNovice
asked in Mobile

In App messaging is not working

I enabled in App messaging using data.enableInApp = true, and tried to send a test message but didn’t work

3
Jordan
30 days ago
D
Daniel PachecoNovice
asked in Mobile

Push notification is not sent

When icluding a deeplink to the campaign, the push notification no longer works

2
D
1 month ago
R
rachel.fc
asked in Mobile

In-app messages: display features

Hi! We are starting to explore in-app messages to replace our current method (having a designer create them and ios dev push them live). But one issue we have is that they just pop up very abruptly. Is there a way you can make it slide in or something less aggressive? We also have an issue where if you turn your phone sideways, the pop up is responsive and rotates but the screen in the background stays and it looks super janky. Any thoughts?? Thanks!

1
P
1 month ago
M
Muhammadsalman
asked in Mobile

In-app messages not receiving on Android

I have integrated CIO SDK in my Flutter application and everything is working fine. But when I create release build and run it on Android, it is not receiving although working fine in debug mode.In addition, all other activities are working fine on release build like device update, screen view and attributes update etc.What will be issue and what’s the solution. Please suggest me.Thanks

8
D
2 months ago
R
RachelCommunity Manager
asked in Mobile

How does link tracking work for in-app messages in Customer.io?

Is there a way to track links for in-app? 

1
N
3 months ago
R
RachelCommunity Manager
asked in Mobile

How does link tracking work with push notifications?

Wondering how I can track links with push. 

1
N
3 months ago
S
SlaterNovice
published in Mobile

Seeing Low Push Opens? Try Rich Push!Blog

If you’re like me, when you saw mobile push open rate for the first time, you were absolutely shocked. In my case, I found myself asking, “how are these open rates so low?!”  But this was because I was used to other channels. A strong email open rate for example is 30%+, but mobile push is an entirely different animal - it’s not uncommon to see push open rates in the 3% to 4% range. If this is what you’re seeing, this is absolutely normal. The hidden truth here is that people interact with mobile devices differently than they do email inboxes. - Many mobile users will look at a push message, but then open their phone instead of opening the push. This means that while push notifications often aren’t tracked as opened, they very much still influence and drive actions. And the best part is this is measurable! We have a whole separate article about how to measure this kind of push engagement using  Customer.io conversions. So now that we understand why a 3-4% open rate is normal and that w

30
S
3 months ago
A
Alexander_R
asked in Mobile

Prevent Push Notifications from being attempted to profiles that don't have devices

I’m trying to understand push notifications. I have a large number of "attempted" and "undelivered" because there is no device synced to the customer profile. How can we add a condition to not send notifications to those customers?

1
A
3 months ago
K
kristinejohnson
asked in Mobile

How do I debug with a release build locally for iOS?

 I need to do it for the production app so the push notification configuration in Customer.io continues working. I would need a different cert for debug notifications. Thanks!

1
R
3 months ago
K
kristinejohnson
asked in Mobile

WHy are my attributes not updating via the iOS SDK?

I have noticed the platform is displaying inconsistent data for the App Version. For example, the customer profile shows the App Version 1.5. But when I view the recent activity, the application shows 1.6. Is the app_version something we have to pass on our side?

1
R
3 months ago
E
EvieMarieNovice
asked in Mobile

Cannot track push metrics

I sent test push notifications to myself but cannot track the state of those messages (Opened, delivered). What do I have to do? 

1
P
3 months ago
A
Angeli
asked in Mobile

I'm not seeing open rates in my push potifications

 I've sent out a few push newsletters, but none of them have been opened. It's really strange because I've sent quite a few, including some just a few hours ago. Any idea what could be going on?

1
M
3 months ago
A
Angeli
asked in Mobile

My push notification deep link is not working

Whenever I set a URL for a push notification and click on it, instead of taking me to the intended webpage, it just opens the app on my home screen. Looking for guidance on what steps I should take to resolve the issue of my push notification deep link. Thanks!

1
M
3 months ago
E
EvieMarieNovice
asked in Mobile

In-app messages are not sending when email is used in "To" field

Has anyone run into this issue with in-app messages before? My in-app messages are not sent when the "To" field is set to {{customer.email}} but are sent when set to {{customer.id}}

1
J
3 months ago
D
Dia_dogsNovice
asked in Mobile

Having Issue with Page Rules on my S.P.A

In-app messages keep showing up on the wrong pages in my app, even though I’ve set page rules, why is that?

1
R
4 months ago
D
Dia_dogsNovice
asked in Mobile

customers are not receiving in-app messages when using email

We identify our customers in Customer.io with an id and an email, however, in-app messages will only be delivered when they are addressed to the cusomter’s id, why is that?

1
R
4 months ago
A
aegisdown
asked in Mobile

Android SDK & Jetpack Compose

Is your Android SDK compatible with Jetpack compose? 🤔Thanks! 

1
F
4 months ago
A
aegisdown
asked in Mobile

Android Users Not Receiving In-App Messages

I'm using your Android SDK to send in-app messages to customers. However, none of them are receiving the messages even through they are are marked as "Sent." Could you help me understand what the issue could be?

1
F
4 months ago
M
misty
asked in Mobile

Add attributes from in-app message

I’d like to collect some user data from an in-app message and add this information as a profile attribute. For example, I would like to determine if they prefer text or email communication. What would be the best way to collect this information and store it on the profile via an in-app message?

1
E
4 months ago
M
misty
asked in Mobile

Send in-app messages with Segment

I’m using Segment to send events to Customer.io. How do I implement in-app messaging with Segment?

1
E
4 months ago
M
mcc
asked in Mobile

In-App Message Issue: The status of my messages are “Sent”, but the message never show up in my app.

I have the script on my web site and mobile app, and I am identifying people, but I noticed that no in-app messages I send are being received. They say “Sent” but they are not showing up. I’m struggling to understand what I’m doing wrong.

1
M
4 months ago
M
mcc
asked in Mobile

In-App Message Question: Can I track which button is clicked and do something with that data?

I’d like to track which button is clicked in an In-App Message. Is it possible to do this?

1
M
4 months ago
H
holly_wood
asked in Mobile

Is it possible to use Whatsapp without Twilio?

Is it possible to use Whatsapp without utilizing Twilio’s API? I see many companies are becoming Whatsapp Business Solution Provider and not dependent on Twilio. Thanks!

1
D
4 months ago
R
RachelCommunity Manager
asked in Mobile

Why Customerio mobile SDKs?

We are looking to set up PUSH and web in-app but are wondering if we should use Customerios SDKs, or go with a home built solution, do you have any recommendations on features and such? 

1
R
4 months ago

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