General Q&A

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  • 89 Topics
  • 128 Replies

89 Topics

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GreghNovice
asked in General Q&A

Rich-text emails: unsubscribe wording in 2 languages

Hello,I'm currently using a rich-text email template in my workflow to send emails in both English and French (fr).My challenge is that the "unsubscribe" text (“I’m not interested”) at the bottom of the email is the same for both English and French versions. However, I would prefer to have different wordings for English and French-speaking recipients.Is there a way to accomplish this in CIO?Thank you,Gregory  

2
G
12 hours ago
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KevinNovice
asked in General Q&A

Dismiss in-app message

Hello,We're implementing the in-app messages and want to use custom actions to perform a specific task when the user taps the button. That task being opening the browser inside our app, that's why using the built-in link to web page action does not work for us. Another reason is that, sometimes, we want to populate the base URL we retrieve from the message before opening it.To achieve this, we resorted to custom actions. I created a simple one where I set the action name to something we can identify within the app, like open_in_app_browser, and the action value to the desired URL, let's say https://google.com.On the app, I'm detecting the open_in_app_browser action and retrieving the URL from the action value successfully. However, the in-app message doesn't dismiss when the button is tapped, which results in the message being on top of our app always:That's not our desired behaviour, we want the message to close and do something with it when the button is tapped.Is there a way to manu

4
ljho
1 day ago
S
Sean B
asked in General Q&A

How to make in app messages wider?

Hi Everyone,I’m struggling with using the design editor for In-App messaging, all the templates default to sizes that are formatted for mobile phone. Our product is primarily used as a web app and I simply want to make the message format wider, how do I adjust that from the design editor? Thanks in advance.

1
B
1 day ago
G
GreghNovice
asked in General Q&A

How to set a new attribute as a date and use it in a workflow

Hello,I have a couple of questions regarding attributes, and I'm hoping you can assist me:Is it possible to set an attribute as a date when I create one for a person? I'd like to create an attribute named 'Date_Time_Support_Rqst'. If #1 is possible, when setting up a workflow for a campaign, can I schedule a delay between emails based on this custom attribute? For example, sending an email 3 hours after the 'Date_Time_Support_Rqst'.Thank you :)Gregory 

7
G
1 day ago
A
andrewshultsNovice
asked in General Q&A

User controllable channel preference?

I was looking at the subscription center and it seems like it only allows for broad opt-in/opt-out at the topic level. Is there a way to allow a user to customize which channels (sms vs email, etc.) they want to receive messages from a given topic on?

1
Felix
1 day ago
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RachelCommunity Manager
asked in General Q&A

Report on subject lines

Hello! I'd like to have a report of my individual emails with the Top 10 subject lines by open rate that were sent to at least 100 recipients. How can I create that report?

1
R
2 days ago
Q
qasimNovice
asked in General Q&A

Move transactional messages from one workspace to another

hey,I am looking for a way to move all my transactional messages templates from one workspace to another, but unable to find a way, would appreciate if you guys would help me sort this out.thanks

1
E
4 days ago
P
Paraskevas
asked in General Q&A

Customer.io in-app messages take ~15sec to appear on my website.

Hello,I’ve just implemented the in-app messages for my wordpress website. Messages appear after a user makes certain actions like pressing a button. The button click sends an event to customer.io and then through a campaign I am sending the message. The problem is that the message appears around 15 seconds after the action is performed. Is there a way to reduce this to 1-2 sec max?Possible causes of this are also appreciated. 

1
M
4 days ago
K
kelseyw
asked in General Q&A

How can I add a gif to an email?

How can I add a gif to an email?

1
Felix
8 days ago
Z
zigmund
asked in General Q&A

Unauthorized 401

Hey, I’m completely new here and didn’t find anything similar, any help is greatly appreciated.So, yesterday I have created the token and whitelisted my IP, i was able to retrive the data using App Api and everything worked just fine. But this morning after several successul calls I’m getting 401 Unauthorized error. Has my token already expired? Or I’ve exceed some limits? Thank you

2
Z
9 days ago
E
EnricoNovice
asked in General Q&A

Any tips or best practices when deleting workspaces?

Over the years we’ve collected a fair amount of workspaces in our C.io account and we are now ready to delete some old and unused ones. Are there any tips or best practices we should review and follow before deleting those workspaces? What are the data you’d recommend exporting and how can we do so? Thanks for pointing me in the right direction!

1
D
12 days ago
A
annmj
asked in General Q&A

Setting up customer.io DNS records on Godaddy, using Gmail in parallel

Hi team! I’m having a problem getting my MX records verified.I’m a novice at all this so hopefully what I’m asking is clear.My domain is hosted on Godaddy, and I use Gmail to send emails (so I have gmail MX records set up on Godaddy).When setting up customer.io to start sending emails from my domain, I followed the instructions for domain verification that are listed here: https://customer.io/docs/journeys/authentication/#faqs, and set up everything on my Godaddy DNS settings as instructed. I added MX, SPF and DKIM records in my domain DNS settings as instructed in the video in the documentation.SPF and DKIM got verified immediately, MX hasn’t been verified in 48 hours. I checked online for similar issues but nothing came up, except for this thread:where I found that Gmail and Customer.io should be able to run in parallel, due to the fact that I am placing the required DNS records in the account-specific subdomain, not root domain. I contacted Godaddy to check if I was doing anything w

2
A
12 days ago
Y
Yonifaber
asked in General Q&A

Conversion funnel

Hey all, customer.io newbie here! We are in the process of integrating Customer.io with our fintech lending app and I would love to build a conversion funnel to measure where the customers are dropping during the onboarding process. Can you help?

2
Y
16 days ago
E
ehabsalah
asked in General Q&A

Does the anonymous people gets counted from my people/profiles quota?

 I my Plans & Billing page I can see that I have around 10k profiles. My question is do we have the anonymous profiles counted?   

1
Felix
18 days ago
A
Alban
asked in General Q&A

In-app messages customization

Hello everyone !  I want to create in-app messages that take 80% of the height and 100% of the width of the screen, and for the content of a block I would like to get a result similar to "flex-firection: column ; justify-content space-between" in CSS.I can't find how to do it right now, does anyone have the case by chance and have a solution? Thanks in advance for your help, have a nice day !

1
M
22 days ago
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pmiddleton
asked in General Q&A

Can I Automate my business with Customer.io?

Hi all,Looking to potentially get onboard with customer.io ​​​​. Here’s what I currently do  Keynote Speaker Assistant requests technical liaison help for a gig They fill out a typeform with event and contact details  I contact the production company of the event they’re speaking at and confirm and organise the appropriate gear for the client speaking  A few days prior to event I update Client with details from AV companiesI want to automate the process of being the middle man between Keynote speakers and AV companies. Whether this be by having an AI that talks to the production company and organises everything itself, or another way. I’m looking to automate this process so I can scale more.Please let me know if you think this is possible.Kind regards,Patrick   

3
Felix
22 days ago
Z
zuzana.iNovice
asked in General Q&A

Event purchase - segmentation

Hi,I would like to ask about working with the event “purchase” within segmentation. I have a feeling it is not showing correct results after i save the segment. I have tried to create a segment with contacts from a specific country AND that they have performed the event “purchase”. However, when i look at several contacts and their activity I do not see any purchase event that was made, so i am not entirely sure how those contacts got into the segment.They have a last_purchase_date attribute as well as a custom attribute of last_purchase_product_name but the event itself is nowhere to be found within the contacts information.Any help would be gladly appreciated. :-)Thank you.

1
Felix
24 days ago
J
Jones YueNovice
asked in General Q&A

When calling the api to update the customer attribute, the order is reversed.

When calling the api to update the customer attribute, the order is reversed. My first request was updated later than the later request, resulting in an attribute update error. Is there any good solution?

2
J
26 days ago
divinetomedy
divinetomedyNovice
posted in General Q&A

About the new Customer.IO Data Pipelines (CDP)

Hi all, I’m still a newb to all this, so probably a dumb question, but: Is the new Customer.IO Data Pipelines product (announcement, docs) basically a customer data platform (another CDP acronym, doh), like Segment? If not, how would you say it situates itself in the broader market? Is it confusing to anyone else to have two CDP acronyms floating around?? TOM

2
divinetomedy
30 days ago
M
mcelao
asked in General Q&A

Best way to send custom recommendations to segment

Hi, I’m trying to automatize recommendation emails that would be sent to a segment. The recommendations (a list of urls and labels) are unique for each user, computed by my application and will be send to Customer.io though the API in order to be sent by email. I’m wondering what is the best way to do that. So far I have two ideas :Foreach user, compute recommendations, send an event with an array of urls/labels in event data, add a campaign triggered by this event and filtered by my segment, loop in the email template on event data. Foreach user, compute recommendations, update a person attribute with an array of uls/labels through the API, create a broadcast using my segment and loop on urls/labels from customer attribute, send it using the API.Both approches are similar, send custom recommendations in events or in persons updates. What do you thing about theses ? I fear the large number of API calls (~10k users), are we limited ? Is there a better way to achieve that ? Should I use

2
M
1 month ago
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gabrielmalinosqui
asked in General Q&A

Whatsapp media messages

Hello,I'm looking to send WhatsApp media messages (images, videos, etc.) to my customers using the Twilio integration in Customer.io. I've successfully set up the Twilio integration for sending text messages, but I'm not sure how to include media files in the messages.Can someone please guide me on how to configure a webhook in Customer.io to send WhatsApp media messages using Twilio's API? Thank you in advance for your assistance!

1
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1 month ago
G
GabrielNovice
asked in General Q&A

Not Receiving In-App Messages

I am not able to receive In-App Messages on my website, I have the SDK script in the body, with the correct Site-ID key, I created a campaign and etc, I have already sent more than 100 In-App Messages but I do not receive them on the website no way... I've even tried it in another app in React, but the same way, I didn't receive it, I need some help! I saw that in the Enable In-App Messages tab, there is a key called Service Key, do I need it somewhere? I didn't see anything in the documentation about this! Thanks in advance!

3
M
1 month ago
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JeffMahanScholar
posted in General Q&A

How do you decide which ID option to use?

Hi everyone,  Curious to see how you all have set up your instance of Customer.io so I can better understand how I should set up mine. What are some scenarios where I'd want to use only the Customer.io ID or email as an identifier and not both? Which ID do you all use and why?

1
J
1 month ago
E
ethanh
asked in General Q&A

I want to add a list or a line break in an in-app message

I want to add a list or line breaks in an in app message. I tried editing the HTML to add <ul> and <li> tags and it didn’t work. Line break <br> tags didn’t work either. Is there a way to make this possible? I want to create the message in this image below.  

1
P
1 month ago
C
camille
asked in General Q&A

Using in-app messages to send notifications

Hello,I am interested in implementing in-app messages that can be accessed through the notification icon 🔔 on my webapp. To make this possible, the messages would need to be received through the app before they are visible to the user. This way, we can identify when there are new messages and display a dot next to the notification icon, indicating to the user that there are messages to view next time they log in.Is this something that could be implemented? Thanks,Camille

1
R
1 month ago

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