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  • 180 Topics
  • 311 Replies
180 Topics
M
mtwsfNovice
asked in General Q&A
Location-based campaigns in CIO / geo data?

Any tips or examples of the best way to store / use location-based data in campaigns? For example, “send a message to everyone near New York City”?Is the only way to pre-process data before CIO and add “New York,” “Atlanta,” “Los Angeles” etc to individual profiles?Ideally, there would be a way to set coordinates or other geo-data and then have CIO dynamically calculate distance, i.e. “within 25 miles of coordinates X, Y”.Or is there some other way you’ve seen it done in CIO?The closest thing I could find in the forums was over a year ago, so not sure if there has been any update since then.Thank you! 

1
Felix
8 hours ago
M
mtwsfNovice
asked in General Q&A
What's the difference between "TRUE," "true," and true in attributes (and false)?

Hello, I noticed that depending on if I add the words true/false as an attribute in the dashboard or via API it sometimes gets capitalized, sometimes is lowercase, and sometimes seems like a string vs a boolean value. It also seems to therefore behave differently when making filters and segments; sometimes it is case sensitive, other times it’s not. Can someone clarify how to always make sure you’re adding a boolean, not string, of true/false, especially through the dashboard and CSV uploads?Thank you!

4
Felix
8 hours ago
E
Eva_1604Novice
asked in General Q&A
Issue with date filters

Hello,I have an issue with my “created_at” filter, indeed, all my recent contacts are qualified with “Invalid date” (cf screenshot) Does anyone know why is it happening?  Also, when I try to create a segment with a dated filter for example “created_at with a timestamp after 30 days ago”, nothing appears and my contacts aren’t added in this new segment.  Thank you in advance for your help!Eva Maekawa 

2
E
1 month ago
E
Eva_1604Novice
asked in General Q&A
Issue with filters and date stamp

Hello,I have an issue with my “created_at” filter, indeed, all my recent contacts are qualified with “Invalid date” (cf screenshot) Does anyone know why is it happening?  Also, when I try to create a segment with a dated filter for example “created_at with a timestamp after 30 days ago”, nothing appears and my contacts aren’t added in this new segment.  Thank you in advance for your help!Eva Maekawa 

0
E
1 month ago
M
mxdNovice
asked in General Q&A
Integrating Twilio Link Shortening

Is there any plan to integrate Twilio Link Shortening into Customer.io? It would be a huge time saver as we could then use dynamic links in the SMS, and Twilio would automatically handle the longer links.The POST request contains the required `To`, `ShortenUrls`, and `MessagingServiceSid` parameters, and the `Body` parameter contains a long link (not shortened). 

3
K
1 month ago
J
JohananNovice
asked in General Q&A
Is it possibile to use country attribute to assign a timezone?

Hey! 👋🏾I need some help: I have a city attribute representing a city my users are from f.e. Copenhagen, London. Is it possibile to use this data with create or update person + Liquid to assign the Europe/Copenhagen and Europe/London as my timezone attribute, so I can send comms using timezone feature?How would it look like?I would appreciate your help!

3
J
3 months ago
M
mtwsfNovice
asked in General Q&A
IP blacklisted / on spam list? How to notify Customer.io deliverability team?

Today I got a bounce due to one of CIO’s broadcast sending IP’s being blacklisted. I thought the deliverability team managing the shared IP’s would want to know, but am not sure how to inform them. Also are there any workarounds I can do on my end? Thanks!Here was the error:sip.invaluement.mimecast.org Blocked by ivmSIP and/or ivmSIP/24 - see https://www.invaluement.com/lookup/?item=198.244.52.4. - https://community.mimecast.com/docs/DOC-1369#550 [rl4gU84TO7ml-DrNJ6SiLQ.usb12]

3
aaron
3 months ago
A
atharvk18Novice
asked in General Q&A
Creating notes on individual users

I was wondering if anyone knows what the best way to add notes on individual users would be. Would doing it through creating an attribute called “notes” be best or is there another way?

2
A
4 months ago
J
Jones YueNovice
asked in General Q&A
How many events can I send to customerio per month?

How many events can I send to customerio per month?

3
J
4 months ago
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NickHNovice
asked in General Q&A
Capture and store page view and referrer

I’d like to capture and store the first page_view and referrer for leads at the point their data is merged with anonymous activity.how might I do this?

7
O
4 months ago
R
RickyScholar
asked in General Q&A
Hello, there is a problem with event templates.

After adding a template to an event, the event is triggered, but the company is not triggered, what do you recommend to do?  

0
R
5 months ago
J
JohananNovice
asked in General Q&A
Subscription center questions

Hi Team, I am working on incorporating customer.io subscription center and I have couple of questions:Can I get a data on number of contacts per preference? (I guess I can build the segment?) Is there a way for me to monitor the unsubscribe rates based on a certain topic I have? Can I monitor unsubscribe based on a topic + lanugage? I wanna identify the topic that drives the most unsubscriptions and the ones that is the most frequently subscribed? How can I achieve that?Your help is greatly appreciated!

2
J
5 months ago
A
arielNovice
asked in General Q&A
Restrict attributes editing from the client side

Hi,Is it possible to have read only attributes for people, or at least attributes that are editable only from the server side? I want to use the in-app messages and I see it requires exposing both the site-id and the customer.io id, so the user has all the information they need to overwrite for example their email attribute, and it may cause problematic situations like sending mails to users that have never registered to my app.So I am looking for a way to restrict attributes editing from the client side users, is it possible? Thank you. 

4
A
5 months ago
A
arielNovice
asked in General Q&A
Prevent creating new identified users from the client side

Hello,I see that using the JavaScript SDK that requires to expose the site-id to the client, anyone can run this simple code_cio.identify({  id: 'fakeuser',  email: 'fakeuser@gmail.com'});and that user it is actually created in the People collection. So a malicious user can run this million times with different ids and to spam our people collection which contains real identified users. Is there a way to prevent this? Thank you. 

3
digitalisierungsprofi
5 months ago
R
ramntrNovice
asked in General Q&A
Regarding service Unavailability Issue

Hi TeamI’m working on Customerio API from Fivetran team.Here when I'm accessing the API to fetch data I'm facing the below issue.Server is not responding with correct response after specific retries and giving status code [503] and status message [ { "errors" : [ { "detail" : "service unavailable: workspace processing is stopped", "status" : "503" } ] }com.fivetran.coil.common.exception.CoilApiException: Server is not responding with correct response after specific retries and giving status code [503] and status message [{"errors":[{"detail":"service unavailable: workspace processing is stopped","status":"503"}]}] at com.fivetran.coil.api.error_handling.HttpSyncErrorHandler.runFailAction(HttpSyncErrorHandler.java:54) at com.fivetran.coil.api.error_handling.SyncErrorHandler.handle(SyncErrorHandler.java:81) at com.fivetran.coil.executor.api.data_fetcher.ApiDataFetcher.fetch(ApiDataFetcher.java:52) at com.fivetran.coil.executor.api.CoilApi.lambda$requestPage$2(CoilApi.java:217) at io.gith

1
aaron
5 months ago
A
Alisha.BrownNovice
asked in General Q&A
Do you support geolocation by IP?

Wondering if there’s a way I can target customers but location via IP address

2
N
5 months ago
U
ursyathi
asked in General Q&A
Workday Function to add Workdays

I'm trying to run code based off of dates in the D column. The code below works. But the "if" part of the conditional formatting needs to be + 30 workdays, not plus thirty days. I'm assuming that the WORKDAY function helps with this. But when I try + workday(30) and things like that, I don't get anywhere.For Each oKey In oDictionary.keys Editing_Sheet.Range("A1").CurrentRegion.AutoFilter Field:=1, Criteria1:=CStr(oKey) LastRowFiltered = Editing_Sheet.Cells(Rows.Count, "A").End(xlUp).Row If Range("D" & LastRowFiltered) <= Date + 30 Then 'run code'

1
Felix
5 months ago
R
RickyScholar
asked in General Q&A
What happened to my segment?

I don't understand what happened to my segment, the condition of the segment is people who have rebounded. There were 85,000 users, and there was a jump to 210,000 users, what could be the reason?

1
digitalisierungsprofi
5 months ago
A
atrivino
asked in General Q&A
Is there a way to get the list of broadcast messages sent for a particular user?

For my project, I need to be able to display a list of in-app broadcast messages for a particular user.Is there an endpoint that I can call to get this information? 

1
digitalisierungsprofi
5 months ago
J
joshbill
asked in General Q&A
Is there a way of know if a customer has received an email more than once?

I have a campaign that is fine for customers to travel down twice but I do not want them to receive the comms a third time. Is there a way of doing this?  I was thinking I’d input logic so that customers who have received the emails more than once will not receive them again but not sure if this can actually be done. 

1
digitalisierungsprofi
5 months ago
R
ramtamang
asked in General Q&A
Integration for Seamless Data Synchronization and Adding Our System as a Destination.

I looking to establish a webhook or destination for our system, to seamlessly synchronize customer information, identities, and events across both platforms. While we've explored the webhook for journeys, it seems to lack support for transmitting crucial data such as customer creations, updates, deletions, and events. Could you please guide us on how we can address this issue? Additionally, we're curious about how we can add our system as a destination in your data pipelines or connections ?

1
Penny
5 months ago
D
denver
asked in General Q&A
How to lower suppression rate?

Hi guys,I’m working on my deliverability, and now I’m focused on understanding suppression.Question:1. How suppression works?2. Is suppression related to delivered email, opened, or bounced?3. What are your suggestions to lower the suppression rate?Thank you in advance.

1
Byron
6 months ago
I
iiiiiii
asked in General Q&A
What's "sending behavior" on a webhook?

What does sending behavior mean on a webhook? What does it mean to “queue draft” or “don’t send” here?  

1
aaron
6 months ago
R
RickyScholar
asked in General Q&A
Hello, can you tell me if it is possible to transfer half of the data from one account to another?

Hello, can you tell me if it is possible to transfer half of the data from one account to another? 

1
aaron
6 months ago
D
dominicp11
asked in General Q&A
Is it possible to create a URL out of an email or piece of content?

This is a great MailChimp feature. You can link to content directly, so its shareable across other channels

1
Mau
6 months ago
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