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  • 201 Topics
  • 353 Replies
201 Topics
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tobysola1Novice
asked in General Q&A
How to move Segments to Topics

Hi, For a while, I’ve used Segments to allow people to pick which types of messages they receive from me. For example, all the people that no longer want to receive Promotional emails from me are in an “Unsubscribe - Promos” Segment. I’d like to move this organization over to Topics / the Subscription Center. How do I do that? Specifically, how do I use my current Segments to remove users from the respective Topics? I tried downloading a CSV of a Segment, re-uploading it, and looked for a chance to say “remove all these people from __ topic”, but I didn’t see anything like this. So how do I do it? Thanks, Toby

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YourBestAccent
YourBestAccentNovice
asked in General Q&A
Handling Asynchronous User Data Updates with Customer.io API

Hi, I noticed that when identifying a customer in my backend like this: await trackClient.identify(userId, { ...data, created_at: Math.floor(Date.now() / 1000),}) I notice that immediately calling: const response = await apiClient.getAttributes(userId, IdentifierType.Id) returns stale data without my new attributes. This is expected since the identify call is asynchronous. Here is my question: Rather than polling the API (which feels unreliable), what's the recommended pattern to ensure my UI updates only after customer.io has processed the identify call and the new attributes are available? I'm using the JS sdk in an Express app.

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Kiibati
asked in General Q&A
Not able to see FCM Token on Device Tab

Hi there, We have registered the customers device token by doing something like this: CustomerIO.registerDeviceToken(token); We see some logs in the CustomerIO debug view but we don’t see the device registered under the customer email. What can we do?Urgent help needed.We are using the customer io react native package.

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sumanNovice
asked in General Q&A
API or node SDK to get content for transactional Emails with message id or delivery ID

Hi everyone, I have been trying to get email content as soon as the transactional email is delivered. But I am unable to find an api which I can use my code to get the email content.I found one API /messages/archived-messages/<messageId> - but this is limited to only 100 calls per day.When I send the transactional email I get the delivery id, but I guess this is just the message id but it doesnt represent the email has been sent. Is there any api to track if the email is successfully sent also? by delivery id.

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BalthazarNovice
asked in General Q&A
Dynamic date in liquid countdown function issues

Hey community, I have an issue with the following liquid code where I’m basically trying to calculate a future date for a countdown timer in one of my campaigns. {% assign tomorrow = "now" | date: "%s" | plus: 86400 | date: "%Y-%m-%d 23:59:59" %} {% countdown point:15 time:"{{ tomorrow }} (GMT)" fg:07182b bg:f9f9fb font:"Helvetica Neue" weight:normal resolution:S frames:60 %} This gives me the error countdown: time attribute must be in the form 2006-01-02 15:04:05 (MST), line:13, col:1 However, this code works well; {% countdown point:15 time:"2026-01-25 23:59:59 (GMT)" fg:07182b bg:f9f9fb font:"Helvetica Neue" weight:normal resolution:S frames:60 %} I have very limited liquid experience but from best guessing I think either the variable “tomorrow” has the wrong variable type (datetime vs string?) or that I’m adding it to the countdown function the wrong way. Any help would be much appreciated. Have tried to get this working for ages now! Many thanks in advance!

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Erik VögtleNovice
asked in General Q&A
Delay link tracking to avoid clicks from spam check bots

Hi, is it possible to delay the link tracking in customer.io to avoid that the clicks of spam check bots are being counted? Otherwise, the automated tracking reports provided by customer.io become pretty much useless. Best,Erik

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mtwsfNovice
asked in General Q&A
Are transactional messages rate limited when scheduling them?

When sending a transactional email via API and using “send_at”, is the 100 requests per second limit applied at the time of sending? In other words, how many emails can I schedule to send at the same time without issue? Separately, is there a way to cancel scheduled sends if something changes? Our use case is to send event/conference reminders to more than 1,000 event registrants at once and it seems there is a limit on sending to more than 1,000 via any kind of campaign (any other tips on that would be very welcome). Thank you!

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tcole
asked in General Q&A
A reminder for an action not completed in less than 1day

Hi folks, I am trying to set up a reminder for a user to complete a recurring daily action. The best time to remind them to do that action, is 23 hours after they did it the last time. But this being a reminder, of course if they completed the action recently, we shouldn’t remind them to do it again until 23 hours after that last action. However I am struggling to identify how to do this in Customerio. Things I’ve tried: Create a segment if the user has completed the action. However the problem becomes I cannot set a conditional “Have not performed event X” at least once within XX hours. The minimum here is 1 day, which is not suitable for the desired reminder time Set up a campaign that is based on when the user completed the action. I can set a “time delay” for 23 hours. However the problem here becomes I can’t set a way to filter out the users who have done the action recently. If/else only supports if they have ever or not done the action, as it has no date filters. I can’t create

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boostmyemail
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TL_KieranNovice
asked in General Q&A
Two workspaces or one?

Hi there, Can see this has sort of been asked before, but not really answered, we operate a marketplace like platform with 2 user groups, suppliers and customers. We currently only use customer.io to interact with our customers, but are looking integrating our supplier comms as well and wondering how best to go about it. From a data integrity and simplicity perspective, I can see that it makes sense to keep them separate and have two workspaces. However, as a two sided marketplace where we need to send communications to both buyers and sellers at various stages of each transaction, it would seem a missed opportunity not to harness things like custom objects to create single campaigns to do this. If they are in separate workspaces, you would potentially need to send all the event data etc twice and then also have 2 campaigns. Any thoughts or experience that people could share on this would be very appreciated.

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Felix
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cecilianz1Novice
asked in General Q&A
Can you track video views/completion rate in in-app messages?

Hi there, We have embedded a vimeo link in a web in-app message. How can we track video starts, video completions etc?

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Byron
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emilioseveriNovice
asked in General Q&A
In-app Messages Freezes my app

Our in-app messages were working perfectly fine one day, but the next day, the app started freezing after dismissing them. We haven’t made any updates or commits, and this issue is occurring across all of our environments. This bug seems to be the case for all in-app messages.

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Mau
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filip.erlandssonNovice
asked in General Q&A
Wait until relationship attribute condition

Hi, Is there any existing functionality to use the relationship attributes in a Wait until activity? We are using objects and relationsships for meetups/events that we host and we want to make sure they are not on waitlist (relationship attribute) when we send the signup confirmation.

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Felix
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alfredjuncoNovice
asked in General Q&A
Custom Rows have disappeared

Hi, For our drag and drop emails we made custom rows for our team to use but all of a sudden they are gone but when I look at Manage saved rows I can see them. But there’s no way to actually select one and use it in the email

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aaron
Felix
FelixNovice
asked in General Q&A
Send in-app message in web channel to anoymous people

In the documentation it clears states that the user has to be identified in order to send an in-app message. But in the web channel when working with on-site messages (banners, popups etc.) I would like to show messages to basically everyone via CIO. Is there any workaround in order to achive this? What is the reason I have to identify all users? Thanks for your help, Felix

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Felix
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rkuhtyNovice
asked in General Q&A
close in-app messages by clicking outside of ui

Hello What we have: We have a web app (build with next.js) and browser chrome extension (build with react.js). We use @customerio/cdp-analytics-browser in both apps. What we want (1): We want to close (dismiss) in-app messages, but we want to trigger closing in customer.io npm package ( @customerio/cdp-analytics-browser ). Is it possible? We don’t find a method for that. What we find, that we can do the same but with react-native sdk, by running: CustomerIO.inAppMessaging().dismissMessage(); but react-native it is not what we need. Now we just remove in-app messages iframe from DOM, which is not a great way how to handle this. What we want (2): We have a functionality to disable chrome browser extension for some domains (for example user don’t want to use our browser extension for google.com). And we want to disable or stop notifications for that user. Is it possible? We know that we can use _cio.reset(); but in that case when we have in-app messages in customer.io queue will we still

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tobysola1Novice
asked in General Q&A
Timeline

Hi, In this documentation, you mention: We are working on removing this requirement in a future release. See attached. When are you going to remove the requirement? Thanks, Toby

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juliemclelland
asked in General Q&A
Troubleshooting: Notification feed in rails

Hi, I have a few things I’m trying to troubleshoot. 1. My app has a user ID field, but it's not getting pulled into customer.io - it's giving them a CIO ID but not passing along ours (and sometimes doesn’t even pass the email) 2. We have notifications set up in a notification center via rails (notified gem). How can I integrate that into customer.io to be able to send notifications to that feed? (picture attached) 3. Right now it is pulling in a ton of people with no identifier (off every event) - how do I limit this so it's only pulling in identified users? (I have nearly 50K profiles and my app is just under 5K users). 4. Events - how do I customize the events that it's pulling? Thank you!

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sbattistaNovice
asked in General Q&A
Problem with in-app and GTM

Hi guys! I'm having trouble since the past week trying to set up the in-app functionality. My process is stuck at stage 2 of the initial configuration when you hace to choose your channels. The snippet is correctly installed (I can see it is fired on every page in debug mode) but Customer.io doesn't recognize it. I tried this 2 snippets: 1- This one is from the documentation page !function(){var analytics=window.analytics=window.analytics||[];if(!analytics.initialize)if(analytics.invoked)window.console&&console.error&&console.error("Snippet included twice.");else{analytics.invoked=!0;analytics.methods=["trackSubmit","trackClick","trackLink","trackForm","pageview","identify","reset","group","track","ready","alias","debug","page","once","off","on","addSourceMiddleware","addIntegrationMiddleware","setAnonymousId","addDestinationMiddleware"];analytics.factory=function(e){return function(){var t=Array.prototype.slice.call(arguments);t.unshift(e);analytics.push(t);return analytics}};for(var

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kchro3Novice
asked in General Q&A
Using the Transactional API to send emails

Are there rate limits on sending emails using the transactional API?

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Mau
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kchro3Novice
asked in General Q&A
A/B testing - are users split consistently?

In an A/B test in customer.io, if there is an A/B test in an recurring campaign, would the users in the control group consistently be bucketed into the control group & similarly for the treatment group? I couldn’t find any documentation on this.

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boostmyemail
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mtwsfNovice
asked in General Q&A
What's the difference between "TRUE," "true," and true in attributes (and false)?

Hello, I noticed that depending on if I add the words true/false as an attribute in the dashboard or via API it sometimes gets capitalized, sometimes is lowercase, and sometimes seems like a string vs a boolean value. It also seems to therefore behave differently when making filters and segments; sometimes it is case sensitive, other times it’s not. Can someone clarify how to always make sure you’re adding a boolean, not string, of true/false, especially through the dashboard and CSV uploads? Thank you!

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scott.R
asked in General Q&A
Can receive push notification on Android

Hi, Our App is using Customer IO to send marketing push notifications, we have followed the instructions to integrate with Customer IO, for now, iOS is working perfect, but we found that on Android users can’t receive push notifications. The most strange thing is we can send test push notifications in workspace settings & broadcast content preview via push tokens, but just can’t send in a real broadcasts via emails. It always say no devices synced, but there are devices in the user’s devices list. Here are our versions of SDKs:Customer IO React Native SDK 3.9.0,Firebase React Native SDK 19.1.2,React Native 0.74.5

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Byron
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Balazs VeresNovice
asked in General Q&A
I need email marketing expert help

Hi Folks, I’m Balázs a product designer at BrokerChooser. A fintech company that compares online brokerage firms based on different data points, helping people invest based on an unbiased methodology. We’re looking for expert assistance in developing our strategy, automating workflows, and drafting emails. If you’re an expert in these areas or know someone who is, I’d love to hear from you. Feel free to reach out at balazs.veres@brokerchooser.com. Looking forward to your responses! Best regards, Balázs

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boostmyemail
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mtwsfNovice
asked in General Q&A
Location-based campaigns in CIO / geo data?

Any tips or examples of the best way to store / use location-based data in campaigns? For example, “send a message to everyone near New York City”? Is the only way to pre-process data before CIO and add “New York,” “Atlanta,” “Los Angeles” etc to individual profiles? Ideally, there would be a way to set coordinates or other geo-data and then have CIO dynamically calculate distance, i.e. “within 25 miles of coordinates X, Y”. Or is there some other way you’ve seen it done in CIO? The closest thing I could find in the forums was over a year ago, so not sure if there has been any update since then. Thank you!

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digitalisierungsprofi
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Eva_1604Novice
asked in General Q&A
Issue with date filters

Hello, I have an issue with my “created_at” filter, indeed, all my recent contacts are qualified with “Invalid date” (cf screenshot) Does anyone know why is it happening? Also, when I try to create a segment with a dated filter for example “created_at with a timestamp after 30 days ago”, nothing appears and my contacts aren’t added in this new segment. Thank you in advance for your help! Eva Maekawa

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