Recently active topics
Rich-text emails: unsubscribe wording in 2 languages
Hello,I'm currently using a rich-text email template in my workflow to send emails in both English and French (fr).My challenge is that the "unsubscribe" text (“I’m not interested”) at the bottom of the email is the same for both English and French versions. However, I would prefer to have different wordings for English and French-speaking recipients.Is there a way to accomplish this in CIO?Thank you,Gregory
How to send emails to addresses within event data?
Hi there!We have a “team” feature in our product where customers can invite team members to their organization within Request Finance. We would like to send an email with Customer.io when a team member is deleted from a team. We have an event for this that contains the email of the deleted team member.However, when we create a segment based on this event, it contains users that deleted their team member, and not the members that were deleted themselves.How could we create a segment with the users that were deleted?Thanks,Alejandro
Dismiss in-app message
Hello,We're implementing the in-app messages and want to use custom actions to perform a specific task when the user taps the button. That task being opening the browser inside our app, that's why using the built-in link to web page action does not work for us. Another reason is that, sometimes, we want to populate the base URL we retrieve from the message before opening it.To achieve this, we resorted to custom actions. I created a simple one where I set the action name to something we can identify within the app, like open_in_app_browser, and the action value to the desired URL, let's say https://google.com.On the app, I'm detecting the open_in_app_browser action and retrieving the URL from the action value successfully. However, the in-app message doesn't dismiss when the button is tapped, which results in the message being on top of our app always:That's not our desired behaviour, we want the message to close and do something with it when the button is tapped.Is there a way to manu
Prevent Push Notifications from being attempted to profiles that don't have devices
I’m trying to understand push notifications. I have a large number of "attempted" and "undelivered" because there is no device synced to the customer profile. How can we add a condition to not send notifications to those customers?
How to make in app messages wider?
Hi Everyone,I’m struggling with using the design editor for In-App messaging, all the templates default to sizes that are formatted for mobile phone. Our product is primarily used as a web app and I simply want to make the message format wider, how do I adjust that from the design editor? Thanks in advance.
How to set a new attribute as a date and use it in a workflow
Hello,I have a couple of questions regarding attributes, and I'm hoping you can assist me:Is it possible to set an attribute as a date when I create one for a person? I'd like to create an attribute named 'Date_Time_Support_Rqst'. If #1 is possible, when setting up a workflow for a campaign, can I schedule a delay between emails based on this custom attribute? For example, sending an email 3 hours after the 'Date_Time_Support_Rqst'.Thank you :)Gregory
Links click is not tracking
We just launched a campaign and I think there's an issue with one of the links. I noticed that the main CTA hasn't been clicked on (very unusual for this type of email) and when I go to email preview it's taking me to a customer.io error page but the link seems to be working in the test emails. What could the issue be?
Event to trigger second campaign not working
I’m currently designing a campaign where a person goes through campaign A. Campaign A has 3 conditions (true / false branches). At the end of the campaign an event is triggered. Once triggered, a person should move into the next campaign. I’m dealing with a user where they are going down the false path for all 3 conditions. They successfully trigger the end event but they don’t automatically flow into the next campaign. I can trigger the event manually and the user goes through the rest of the flow but it doesn’t happen automatically. Can anyone share insight?
WHy are my attributes not updating via the iOS SDK?
I have noticed the platform is displaying inconsistent data for the App Version. For example, the customer profile shows the App Version 1.5. But when I view the recent activity, the application shows 1.6. Is the app_version something we have to pass on our side?
Customer.io in-app messages take ~15sec to appear on my website.
Hello,I’ve just implemented the in-app messages for my wordpress website. Messages appear after a user makes certain actions like pressing a button. The button click sends an event to customer.io and then through a campaign I am sending the message. The problem is that the message appears around 15 seconds after the action is performed. Is there a way to reduce this to 1-2 sec max?Possible causes of this are also appreciated.
Create Object Relationship with Person (through ongoing work flow)
Are we missing something really obvious? We're trying to create relationships automatically with an object > people through the UI, e.g., Campaigns / Broadcasts, etc.Our goal is to automatically connect/create a relationship with an Object – (a list of all our physical locations) – and a person. For example, when a person registers their interest (via a new lead form), we want to automatically set up the relationship with the object. So, if a customer registers interest in Y Location through a lead form, can we set up the relationship within the existing Customer.io workflow? We have gone through all the documentation but can't seem to determine if this is possible in the Customer.io GUI / UI, or if this needs to be done with a different solution.If it can't be done in Customer.io (which would indeed be somewhat bizarre), is Twilio Segment the best way to do this?
Xsell / Upsell based on product size
Hi,I have a question regarding displaying xsell / upsell products based on purchases (or view event). We would like to create a campaign where we could display xsell products to what the customer has already bought. “You bought this, people are also buying these products with this one”. Specifically we would like to connect to the size of the product itself. Within the events - specifically in the product name, we do have the size of the product mentioned. Is there a way (maybe similar to abandoned cart products) to display these kind of xsell / upsell products? Or in general is there any way to work within customerio with xsell / upsell campaigns?Thank you.
My push notification deep link is not working
Whenever I set a URL for a push notification and click on it, instead of taking me to the intended webpage, it just opens the app on my home screen. Looking for guidance on what steps I should take to resolve the issue of my push notification deep link. Thanks!
Sending a newsletter progressively to the user base
Hi,I’d like to know if it’s possible to send a newsletter progressively to the whole user base.For example, let’s say I have 10,000 contacts in my user base, and I want to send a newsletter to all of them. However, I don’t want 10,000 emails sent simultaneously to avoid clogging up email servers of certain clients. I want to send an email every n second or minute, let’s say 5 seconds.Thank you your help.
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