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21 Topics

divinetomedy
divinetomedyNovice
asked in Email

Best practices for 2nd recipient?

Hi there!Quick context: our product helps parents raise tech-healthy kids. We send parents a weekly email report about their kids’ app and device usage. It’s often the case that both parents want to receive a copy of that email, so we are going to allow the primary account holder to specify a second email address to send the weekly report to.My question is:Should we send a single copy of the email to both recipients (either both on the TO line, or one CC’d)? This is our preference, since we want to encourage family dialog, e.g. allowing one parent to reply to the other parent on the same email thread. OR, should we send two separate copies of the email?If we go with the first option, does it even work with a single “unsubscribe” button in the email? Or would that not work, since that unsubscribe button would be particular only to the primary account holder?Thanks,TOM

3
boostmyemail
1 day ago
H
hassanalivzNovice
asked in Data & Integrations

Getting attributes from object without relationship

Hi Team, im trying to get attributes from object in an email but there is no relationship between the person and object, but there is one attribute which is not unique id available in person attributes which is equal to object id however since its not idenitifer i wasnt able to do relationship query but now im trying this approach. {% if objects.sf_user | object_id == '0053z00000BEggWAAT' %}{{sf_user.sf_user_first_name}}{% else %}{{sf_user.sf_user_first_name}}{% endif %}    

3
boostmyemail
3 days ago
R
RickyScholar
asked in Email

An extra word appears in the email title

Hello, I've encountered a problem: after sending an email, the word "banner" appears in the email title. Can you tell me how to remove it?  

6
boostmyemail
3 days ago
E
EmaildevNovice
asked in Mobile

Flutter SDK configuration not working for iOS

We followed suit to https://customer.io/docs/sdk/flutter/getting-started/ and https://customer.io/docs/sdk/flutter/push-notifications/push/, and made sure that the most recent update state according to https://customer.io/docs/sdk/flutter/update/ and https://customer.io/docs/sdk/flutter/updates-and-troubleshooting/migrate-upgrade/ is matched, researched extensively and also used https://customer.io/docs/sdk/flutter/updates-and-troubleshooting/troubleshooting/, but when setting up flutter’s customer.io SDK for our iOS flutter app version, no matter how many times we update pod, pod deintegrate, flutter clean, literally whatever we try since days, we always get the following error when running flutter run, after following the flutter SDK installation guide linked on customer.io: Error (Xcode): Undefined symbol: _mainError (Xcode): Linker command failed with exit code 1 (use -v to see invocation)Could not build the application for the simulator. Is there anyone else with this issue? We’ve

0
E
3 days ago
T
TomasNovice
asked in Campaigns

webook - is it possible to assign a value to an attribute during the send/receive data step?

The use case is:I want to create a personalised promocode that is a random generated number during the campaign and send it through emailI am doing this:Create the webhook step. In the request I create the random number (promocode) In the response I receive a confirmation (I just receive 200 OK, not the promocode) I want to send the promocode through an email on the same campaignI got stuck because I can/know to store the generated promocode and then retrieve it during the email step. I tried to assign a profile attribute during the request, but I couldn’t. I tried use the response attributes, but the variable used in the request is not there. Please help :) 

2
T
3 days ago
A
AngelicaNovice
asked in Email

Too many emails going to suppressed

Hello everyone, We have identified that too many of our emails are ending up in suppressed. This is happening in some of our campaigns and also in some broadcasts. Need some advice 🙁, is there something we could do to fix this? Do any of you have some ideas! They would be greatly appreciated!

3
Felix
5 days ago
J
jkaya
asked in Mobile

Push Notifications best practices

Hello Customer.io Community,I hope this post finds you well. I am currently working on implementing a notification center in my app and would like to know the best way to use Customer.io for this purpose. We previously used Firebase to trigger specific notifications, and we want to user customer.io for this in the future, for more flexibility.Our app has a notification center that displays all notifications for a user chronologically, including categorization. These notifications are probably managed through our backend, but we now want to send specific notifications to the user through mobile push notifications. The user should also have the ability to deactivate or activate certain notifications.I am looking for advice and insights from the community on the best practices for implementing this feature with Customer.io. How have you successfully implemented notifications in your app using Customer.io? What tips and tricks can you share to ensure success?I appreciate any input and guid

2
R
8 days ago
N
Natalia Muñoz
asked in Data & Integrations

how do I upload again the database that I deleted and that automatically the people are again in the segments they had before deleting them

Hello, what happens is that I deleted some contacts from the customer.io database, and some of these people I have to upload them again, it turns out that some of these people before deleting them were already in segments that were automatically updated, how do I upload again the database that I deleted and that automatically the people are again in the segments they had before deleting them?

1
Byron
11 days ago
S
StinaNovice
asked in Mobile

No device synced

I have a large number of "attempted" and "undelivered" because there is no device synced to the customer profile. I only have 3% delivery rate. What can we do to deliver better? We only send out push nofication through customer.io.

7
K
14 days ago
M
mxdNovice
asked in General Q&A

Integrating Twilio Link Shortening

Is there any plan to integrate Twilio Link Shortening into Customer.io? It would be a huge time saver as we could then use dynamic links in the SMS, and Twilio would automatically handle the longer links.The POST request contains the required `To`, `ShortenUrls`, and `MessagingServiceSid` parameters, and the `Body` parameter contains a long link (not shortened). 

3
K
14 days ago
Rachel
RachelCommunity Manager
asked in SMS

Reformat phone numbers within Customer.io?

We are storing phone number to to send SMS to our customers but it is not in the e.164 format. Before I go back to our data team, is there a way to transform the phone numbers into the correct format within Customerio? 

2
joechen
16 days ago
S
StinaNovice
asked in Campaigns

Stripe integration in campaigns

In this guide https://customer.io/docs/journeys/stripe-data-campaign/ it says that I should choose: .data.object.customer.id but It's not in the list. Should it only be data.object.customer?

6
C
16 days ago
R
RickyScholar
asked in Email

Error found in Layout

Hello, I have a problem with the layout. "Error found in Layout", tell me what it can mean and how to fix it?  

4
R
16 days ago
G
grayfox233
asked in Email

Request for Domain Change

Hi there,I am currently using the email-sending domain cio13xxx.mydomain.com, and I would like to change this domain to cio_a.mydomain.com. Could you please guide me on how to proceed with this change?Additionally, I would like to know if the following configuration is appropriate for this new domain:MX Records:MX cio_a mxa.mailgun.org 10 MX cio_a mxb.mailgun.org 10SPF RecordTXT cio_a v=spf1 include:mailgun.org ~allDKIM RecordTXT krs._domainkey.cio_a k=rsa;p=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX/XXXXX/XXXXXXDMARC RecordTXT _dmarc.cio_a v=DMARC1; p=quarantine; rua=mailto:_dmarcreport@mydomain.com; ruf=mailto:dmarcreport@mydomain.com; sp=quarantine; adkim=r; aspf=rThank you for your assistance. Best regards,Xiang

1
Penny
18 days ago
A
andrep23Novice
asked in Email

Segment of repliers

How can I create a segment of recipients who replied to a campaign or broadcast email through customer.io? Thank you all in advance, A.

2
Felix
22 days ago
J
John MacGaffeyNovice
posted in Show & Tell

Merge duplicate records in a campaign using webhooks

The problemOur customer.io workspace only has user_id enabled as an identifier for contacts. This is typically fine, except for when collecting email leads for people who may or may not have an account (and therefore a user_id).When someone provides us with their email through a lead capture form, we need to send them a campaign until they create an account. At that point, they need to switch over to receiving our onboarding campaign instead.However, because they receive a different user_id when they create an account, there’s not a native way in customer.io to attribute their conversion / early exit criteria to the first campaign (without enabling email identifier globally for the workspace). The workaroundWe set up a campaign that fires every time someone creates a new account. It uses a webhook to query our workspace’s API to check if there’s a duplicate email address that we acquired through a lead capture form. If it finds one, it makes another webhook call to merge those profiles

1
Spaceman
23 days ago
Rachel
RachelCommunity Manager
published in Tutorials

Connecting Hidden Typeform Fields to Customer.ioTutorial

Want to use a hidden field to send an ID through Typeform to Customer.io? Check out this video from our CSM team.   

2243
S
23 days ago
E
escigoNovice
asked in Email

Tag "cio_link_id" not found error

I don’t understand this error, what I am doing wrong?I am setting up the tracking for universal links, adding the class=”untracked” and the query param ?link_id={% cio_link_id %} as per the documentation: https://customer.io/docs/journeys/universal-links/  

5
E
25 days ago
R
roee_cachlonNovice
asked in Campaigns

How to manage different plans subscription?

Hey everyone! 🕺We are launching 3 plans for paid services (per month, half year and year), and I'm trying to figure out if the right way to manage this would be through objects.I'm new to objects and even though I've read the manuals and seen the tutorials, I still haven't been able to figure out if this is the right way for us to manage customer communications around their purchase interactions.Examples of interactions I would like to create:- Email after purchasing a plan- Email towards the end of the payment period- Email after renewing/upgrading a packageThe attributes ​​I am wondering whether it is correct to manage them at the object level or at the profile level:subscription start datesubscription end daterenewal subscription [Yes/No]subscription status [Active/Not Active]subscription type [1 month, 3 months, 6 months]Any suggestion, tips, best-practices and more would be welcomed :)Thanks!

5
boostmyemail
29 days ago
blairnangle
blairnangleNovice
asked in Campaigns

Why does the API not allow for creating campaigns?

I want to codify our Customer.io configuration as we have identical config across multiple environments (workspaces).  Is this on the roadmap somewhere?

3
P
29 days ago
T
TomNovice
asked in Campaigns

Your colleague joined us

Has anyone succeeded in setting up a mail campaign where you mail to a previous user, when a new user with the same mail domain name registers on your platform? I can’t seem to figure out if and how this would be possible with Customer.io 😅

1
Felix
29 days ago
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