Questions on campaign setups, goals and triggers.
- 19 Topics
- 23 Replies
Hi all! I’m wondering if there’s an easy way to suppress records who are currently going through a specific journey from receiving any additional emails until they’ve exited that journey. I’m assuming I’d need to build a new segment as a suppression list but I’ve no idea where to start… any thoughts? TIA!
Hi Community!I am still learning and would like to run some A/B testing for my newsletters and require some setup help. I would like a newsletter to be split 50/50 and sent daily to 50% of users and 3 times a week for another 50% of users. I will have different newsletter emails I will be sending for the upcoming 3 weeks. Can I set it up as newsletters (I have already created a content) or should I create a workflow campaign?
I created a workflow and added a time delay of five minutes. However, when I checked it, it says that people are waiting for a day. I check the customer’s journey and see that they’re waiting in a grace period for a day. Why is there a grace period when I only put a time delay of five minutes?
Hi there!I'm just wondering how many times a day a collection could be updated? My product has "events" that a user can create. I'd like to add each new event that a user creates to a collection. Right now that is once or twice a day. But in the future it could be many more.Would it be okay to "update" a collection 20 times a day?Can anyone help me here?Thank you!
Hi,I'd like to understand the benefits of using transactional e-mails vs a campaign triggered e-mail for eg. a "Transaction failed" e-mail. Could you please also elaborate on the differences in delivery between the two options? Do I understand correctly that really, the only difference is the fact that transactional e-mails also go to unsubscribed users?Thanks for your help!Best,
Let's say we want to use your Twilio integration to send 500k or a million+ SMSs as fast as possible via broadcast. Would that be an issue with Customer.io? Twilio does not have any limitation we believe, but we want to make sure Customer.io can handle that or we would need to throttle?
Hi Customer.io, How can I add a link to an email body that allows customers to drop out of a specific workflow without having to unsubscribe from emails? We have a campaign that runs in our Production workspace. We’ve had requests for customers to not receive further communications from this campaign, but do not wish to fully unsubscribe from our mailing lists. Is this possible and if so, is there a set of instructions of how to set this up?Best wishes,Marcela
I've noticed that our account is massively exceeding it's subscription usage allowances, so am looking to delete all our users on my workspace.I am looking to remove them all so that they no longer continue to contribute to our billing. I've tried to do it on the interface, but it said I would need to contact support in order to do this. Could you therefore help me with this? Thanks!
Hi,We have recently noticed the "Merge" button on your interface and was wondering if that could be useful to as we now are dealing with duplicate user accounts. On the other hand we are also kind of hesitant to do something that might in some way mess up our database.What impact does this merge have and would we be presented with some kind of merge wizard when using it?
Hey there,I am trying to add space on plain text emails for mobile viewing. Currently the content goes right up to both sides of the screen.Additionally, I'm looking to see if it's possible to update an email signature for a plain text email with a design/colored logo.Can anyone help?Thank you.
Hi! I have a question about what happen to my public when I stop a running campaign. Do they continue until the end of the journey or the flow is immediatlly stoped for everybody and they no longer will recieve the following communications from the journey?Another question is: why can't I remove an 'exit' from a campaign?Thank you very much
Hi there - I have an email triggered once a user enters a segment like this:Enter Segment -> Delay 3 days > Send emailA couple of questions about this pattern:1. Will the user exit the segment if any of the criteria becomes invalidated?2. If the user enters the segment on day 1 and on day 2 exists, will the email be sent?
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