Campaigns

Questions on campaign setups, goals and triggers.

  • 125 Topics
  • 216 Replies

125 Topics

U
uday
asked in Campaigns

How can I implement a weekly streak with the events that I have available in CIO?

Hi,We fire an ‘Application Opened’ event to Customer.io whenever a user opens an app.We would like to know if a user has an ‘Application Opened’ event available every calendar day for the last 5 days. If Yes, we would like to send them a particular email saying ‘Hey, Congratulations. You have been active for last 5 days.’Do you know if it is possible to fire an email based on the check that a particular event happened every day in the past X days? If yes, how do we do this? Kind Regards,Uday SinghProduct - beatvest.com 

1
M
1 day ago
S
Sean BNovice
asked in Campaigns

I want a set of users to see a web app pop-up daily. So far they aren't

Hi Everyone, I’m running to an issue where not all users in a segment are seeing the web-app pop-ups we are creating. I’m finding it very difficult to trouble-shoot. It seems like some are exiting the campaign early even though I have it set to never exit. My Goal: To send the same web-app message to all users daily. Please help me format so that those conditions can be met. Thank you in advance.

2
S
2 days ago
E
EstherNovice
asked in Campaigns

Managing subscriptions

Hello Everyone,Is there a way of creating multiple subscriptions, so some of users may unsubscribe from promotional messages but remain subscribed to our product updates?Thank you in advance for your help!  

3
R
5 days ago
C
caps_jNovice
asked in Campaigns

API trigger to broadcast a flow

Hi, I’ve been trying to trigger a broadcast flow through an API call in python The documentation says to follow the following steps:import http.clientconn = http.client.HTTPSConnection("api.customer.io")payload = "{\"data\":{\"headline\":\"Roadrunner spotted in Albuquerque!\",\"date\":1511315635,\"text\":\"We received reports of a roadrunner in your immediate area! Head to your dashboard to view more information!\"},\"email_add_duplicates\":false,\"email_ignore_missing\":false,\"id_ignore_missing\":false}"headers = { 'content-type': "application/json", 'Authorization': "Bearer REPLACE_BEARER_TOKEN" }conn.request("POST", "/v1/campaigns/{broadcast_id}/triggers", payload, headers)res = conn.getresponse()data = res.read()print(data.decode("utf-8"))I replaced the bearer token by an app API key and the broadcast_id but I got the following error : {"errors":[{"detail":"wrong datacenter","status":"301"}]}It seems strange to me that there is no spot to specify the workspace I want to r

1
P
10 days ago
Z
ZRGcon
asked in Campaigns

Can I use the API to send "All Drafts" in a campaign?

Hello, I'd like to know if it's possible to use an API call to send all drafts in a campaign. While I'm aware that we can change the "sending state," this doesn't address my need. I aim to have drafts sent out at a specific time every week (on Fridays). However, since people join the campaign at different times, setting a fixed time delay won't be effective. Is there an alternative method to achieve this?

2
Z
16 days ago
J
jessica_uiflow
asked in Campaigns

Newsletter viewable externally

Is there a way that after a newsletter is sent out that the content can be viewed externally. For example, is there a way for the content to be embedded into a website or linked to from a website? Thank you

2
J
20 days ago
A
annmjNovice
asked in Campaigns

Trouble with campaign after fixing error

Hi! I’m having trouble with a campaign.I set up a campaign to send one email, then another one 3 days later if links in the email have not been clicked. I sent the first email automatically, and set the 2nd one to send 3 days later as queue draft with a true/false branch condition. Now, 3 days after the original email, I checked the emails that were in the queue and realized I had set the true/false branch wrong - all the emails in the queue were for people who HAD clicked links in the email, which is the opposite of what I was trying to do.I deleted these emails from the queue and corrected the true/false branch conditions. But how do I now make it so the emails get sent out to the right people? The time trigger (3 days) has passed.Hope the above makes sense, thanks a lot!

1
P
20 days ago
J
Jeremy JNovice
asked in Campaigns

Replicating a Look-up Function for Drip Campaign

Because of our account set-up, we have different customer ids with the same email address. I know this is not efficient, but fixing this has not been a priority. Additionally, for other business-related reasons, we cannot merge them.There are multiple opt-in points on our website to a newsletter, and people are often signing up in multiple places. We are building a drip welcome campaign for new subscribers. The problem is that, since multiple IDs exist for some subscribers, multiple drip campaign emails can initiate per email address.I’ve created a delay and a batch update in the drip campaign that tags any other concurrently created ids as having already been treated with the drip campaign. This will take care of someone who signs up once on one page and and then 5 minutes later on another.What I don’t know how to deal with is someone who comes back a few weeks later and signs up again (believe it or not, this happens regularly). They’ll have a new ID and the concurrent batch update w

2
J
20 days ago
C
caps_jNovice
asked in Campaigns

Specific colors for specific words

Hi everyone ! I’m creating an inapp message for a broadcast to announce a new feature and I had a question.How can I assign specific colors to specific words in my title for example : Title : Introducing new feature I want introducing to be in black color and new feature to be in gold color.Currently my component looks like this :                "components": [                  {                    "gist": {                      "designer": true,                      "id": "***********************"                    },                    "type": "textWidget",                    "color": "Blue Navy",                    "text": "Introducing new feature",                    "style": "Heading Large",                    "textAlign": "center"                  }                ]If anyone has any clue it would be great.Thanks ! 

2
C
29 days ago
B
bmsv_Novice
asked in Campaigns

Enter user same campaign multiple times(without exiting)

Hi,I would like to know if users could enter a campaign multiple times after an event is triggered before actually exiting it.We have an scenario where we want to send a reminder after a payment is overdue. A few days after the first email is sent, we will send another one. A few more days, if the payment has not been resolved yet, we will send one last email. In principle this should not be a problem but in our case, a user could  have different pending payments for different products and they should receive different emails and I am not completely sure how to implement this.Thank you in advance.

5
S
1 month ago
K
kaptivkapitalNovice
asked in Campaigns

Kickbox Implementation Question

Hi,I’ve successfully setup Kickbox and CustomerIO to verify email addresses through the documentation.What’s the best way to ensure all other automated campaigns only send to those with verified email addresses (i.e forms on our site).Should we add the “Kickbox Deliverable Emails” segment as an AND segment condition to all automated campaigns? Sometimes people use fake emails so we want to prevent CustomerIO from trying to send to those people. Thank you,Mike

2
K
1 month ago
K
kaptivkapitalNovice
asked in Campaigns

How would i tag people for deletion?

Hi,I’m working on a campaign and trying to figure out the best way to setup the following in CustomerIO.I’m looking to achieve something similar to the image below. If someone doesn’t click on a tracking link in the 3 email sequence, I’d like to put them into a segment where we tag them for deletion to remove them from or system.What’s the best way to achieve this? Would we use the True/False branch and then use events to create a segment Tagged for Deletion and those who clicked to remain active?I would love some insight, thanks!Mike  

2
K
1 month ago
C
CianMagScholar
asked in Campaigns

Is it possible to text back and forth with users

Hi there,  Was wondering if it is possible to send and receive SMS messages with our customers through Customer.io? We are currently using Twilio and wondering if we can activate this somehow.  Thanks! 

2
D
1 month ago
S
SammyLoveridgeNovice
asked in Campaigns

People in multiple campaigns

Is there a good solution for managing people in multiple campaigns?Our purchase cycle is very long (real estate) with multiple funnels. Occasionally we will send someone from one funnel into another. For example, we send some of our partial sign up’s (abandon basket equivalent) which I will call campaign 1 to our instant valuation tool which I will call campaign 2. Both are event driven and both have the same goal (to book in a home valuation). I need to make sure that those people who are in the in campaign 1 stop recieving emails from that campaign and only receive emails from campaign 2 so we don’t over communicate. BUT, here’s the tricky part — the business still needs to know if the people in campaign 1 have a goal conversion even if they completed the goal via campaign 2 so I cannot just exit them.Has anyone managed to overcome this challenge? 

1
Jordan
1 month ago
P
philmadpaws
asked in Campaigns

Event conditions within a campaign flow

I have a flow that triggers on event A, then waits for 15 minutes, checks if event B has occured and if not then sends a message to the user. My question is the event condition dropdown has “has occured” but it’s unclear if the conditional event is checked within the lifecycle of the event flow.I’d like my flow to “repeat” so if a user tiggers event A, then triggers event B five minutes later then no message. If the subsequently trigger another “A” with no following B after 15 minutes then they should get the message.Is this possible?

1
P
1 month ago
P
pkosykh
asked in Campaigns

Track changes of attribute from specific state to specific state

Our business has keys, but I haven't found how they can work in CustomerIO. Maybe you know how it can work?Keys:We have an attribute, for example, 'current_plan.' It is a string, and the business wants to track the attribute changing from 'one_state' to 'second_state.'Only one transition from 'one_state' to 'second_state' is interesting; other types of changes are not interesting. For example:null → 'second_state''other_state' → 'second_state' From my little research, I haven't found what I need. I hope you can help me with it. Thanks!

2
P
1 month ago
B
Blake
asked in Campaigns

Creating landing pages in Customer.io

G2’s assessment of Customer.io indicates that landing pages can be created, but now that I’m in Customer.io, I can’t find where/how to create landing pages or if it is just called something else. Does Customer.io enable creation of landing pages like Mailchimp and others do, or will I need to create them entirely via my CMS?

1
P
2 months ago
R
rexon111Novice
asked in Campaigns

Condition for creating segment “url contains"

Is there any possibility to create segment using conditions “url contains” certain words? Not “url matching”? Cause I need to build the segment and urls will be different for each person, but with “commom part” for everyone.

3
Felix
2 months ago
D
dongatuna
asked in Campaigns

Campaign T/F branch

If you activate a campaign, can you pause it and then edit it?  I have put too much work into setting up my campaigns and I'd loathe to find out later after activating my campaign, I could NOT edit it if it had an error.  Can you delete a campaign after activating it? My campaigns are event-driven/event-based.  I am wondering if time delays are required before every T/F fork/branch because a user might not perform an event as fast as my campaign can get to the T/F fork/branch - which will automatically interpret false even though later on the user performs the event.  

1
F
2 months ago
K
kaptivkapitalNovice
asked in Campaigns

Sending Behavior - Send Automatically Greyed Out...

I’m trying to setup a zap from Mighty Networks to Customer.Io.I have it sending an event from Zapier to CustomerIO and its successfully sending data. I created a segment with that event and see the example person. Then i created a campaign triggered off that event.However, under sending behavior I cannot click “Send Automatically”. Any idea what I am doing wrong?   Best,Mike

1
Customer.io
2 months ago
B
bgiriNovice
asked in Campaigns

Daily campaign

I’m trying to create a daily campaign where if a person meets the trigger campaign, they should receive this campaign on a daily basis. I set the frequency so that a person can receive the campaign multiple times if they re-match the condition every day. However, I’m finding that users are not actually re-triggering into the campaign to receive it daily. How can I set this up? The campaign is a push notification daily reminder campaign. 

10
M
2 months ago
A
AlexandreNovice
asked in Campaigns

Can we get unique click for each link in broadcast metrics?

Hi,I’d like to get the number of unique clicks per link for a given newsletter. The numbers here include non-unique clicks. Is it possible? 

2
A
2 months ago
R
rushil23Novice
asked in Campaigns

How do I handle referral emails with multiple recipients?

I want to be able to send an email to a new prospective customer who hasn’t joined our system yet → I want to also CC the person who referred the new customer to the product

1
Felix
3 months ago
R
rushil23Novice
asked in Campaigns

Best way to guarantee idempotency of a particular notification

Assume that a system has an event: user_application_approved with data payload { userId: UUID, email: } Lets say the backend system sends a duplicate event for some reason… how can CustomerIO prevent triggering a duplicate campaign action (sending an email) for the EXACT same event. Is there a way to achieve this? Or are we at the mercy of the backend not sending duplicate events?   

7
S
3 months ago
S
shobithmallyaNovice
asked in Campaigns

Time delay for campaigns to run

Just to set the context, I am working on a product that help people provide support on Slack. I am working on Customer.io in order to run my onboarding communication email. The entire campaign is run on an event-action (not integrated with Customer.io events). My first milestone is creating a collection. Now, my current setup is where I have people and a custom object called Companies that has a relationship between them. And one of the attributes is - first_collection_created which is a boolean value. I’m creating a campaign where, once the user entry is created, if the milestone of creating a collection is not complete in 24 hours, I run a campaign. For this, I have created 2 segments naming, accounts created collection & accounts not created collection, and the latter is the trigger of the campaign - simply which means that if the value goes to true, then the users moves to the former segment. I guess you understand the workflow now. I am also storing a account_created_time as a

2
S
3 months ago

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