I need to change the domain/email for sending messages in customer.io. I can't delete the current domain and activate another one. The MX, SPF, DKIM, and link tracking records have been filled out for more than 2 weeks now, but they are not recognized. We use Cloudflare. How should I proceed? I've tried everything.
Hey Luizfilipe,
Maybe checkout this link and scroll down to "multiple spf records". Maybe customer.io is not merging the spf records automatically. Could also be a problem because of the top level domains. I also advise you to write an email to win@customer.io. They replay pretty fast with accurate answers.
Hope that helps,
Felix
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.