Question

Unable to reverify https link tracking

  • 13 March 2024
  • 1 reply
  • 32 views

I just went through the setup with on the dashboard page. I was working on the email section, after setting up cloudflare for https link tracking, I can't find how to reverify https link tracking with the email section marked as done. The verify button in workspace settings for link tracking isn't doing anything. How do I reverify?


1 reply

Userlevel 4

Hi @veratsien ,

Besides setting up HTTPS link tracking: https://customer.io/docs/journeys/https-link-verification/, you’d also want to ensure that your sending domain is verified following the steps outlined here: https://customer.io/docs/journeys/authentication/

Then click on the Verify Domain button once all the records are in place. 

DNS records can take up to 72 hours to propogate, so you might want to give it a bit of time once you’ve added it. 

Hopefully this helps! 

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