Hi all!
I’m setting up an email sequence to the trial users of my app. In some of the emails, I want to include a button/link that would open the app on the user’s phone if they have it installed, as I want to direct them to take an action in the app.
How would I go about doing that?
I tried something my dev suggested, which is using the hyperlink: com.companyname.appname:// (with the relevant names ofc) as the URL but that didn’t work.
Thanks!
Hi there,
This is Byron from the support team. Great question!
It looks like you’re linking buttons in your email to deep links in your app, which can open the app if a recipient has it installed. Our documentation has a great overview of handling deep links and universal links by sending them as untracked and passing the click back to us: https://customer.io/docs/journeys/universal-links/.
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.