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549 Topics

F
felsey
asked in Mobile

React Native SDK frequently deleting devices

We’ve implemented the React Native SDK via Expo. The SDK seems to be adding the device correctly, but we’ve noticed it is frequently deleting and then re-adding the device again. Below is the activity from one user. When looking at the remove activity it’s not apparent why it has been removed.Any ideas on why it’s removing the device so frequently?

1
P
3 hours ago
O
olinad95Novice
asked in General Q&A

Delete Events?

Hi Guys,We would like to inquire about the possibility of deleting events that have been performed by users. During development, we sent test events to some test users. Now, when we want to create a new campaign and choose events as an event trigger, the list of possible events contains all events that have ever been received by Customer.io. We would like to tidy up that list and thought that deleting all occurrences would solve this problem. However, we are unable to find a way to remove or delete these test events.We would greatly appreciate any suggestions on how to accomplish this.Thank you for your assistance.  

3
lucasbastianik
2 days ago
M
matt_collctivNovice
asked in Campaigns

How to find the ID of an in-app message?

Hi all, I’m sending Mixpanel my events out of CIO. I have an in_app_opened event that gets delivered that has a property of Message which has a numerical ID. This looks similar to how the transactional mails work. For the life of me I can’t find how to figure out in CIO which messages in the message library these map to. It’s fairly easy with the transactional mails. I have 5 messages going out regularly though the app and need to tie the user given name to the message ID. Thanks, Matt 

2
M
2 days ago
M
matt_collctivNovice
asked in Email

Rate limited by google despite DKIM and SPF being correct for subdomain?

Hi, We’ve recently sent out a broadcast under a new subdomain, we’ve been sending out newsletters upto about 100,000 recipients under the main domain in the past without issue. Sending today under the new subdomain we noticed we had 10,000 mails in bounced, all mostly within gmail. Bounced 3 minutes laterReason4.7.28 Gmail has detected an unusual rate of unsolicited mail originating4.7.28 from your DKIM domain [ 15]. To protect our users from spam,4.7.28 mail sent from your domain has been temporarily rate limited. Please4.7.28 visit4.7.28 https://support.google.com/mail/?p=UnsolicitedRateLimitError to4.7.28 review our Bulk Email Senders Guidelines. c13-20020adfe70d000000b003331da4a856si678117wrm.719 - gsmtpAs far as we can see the subdomain settings are correct? Why would this happen? Thanks, Matt

1
A
3 days ago
D
diegoc
asked in Data & Integrations

How can i make the in app message appear faster in my website?

Hey!I created a campaign where if i clicked the add_to_cart button in the catalog of the website it should show me an in app message but it takes like 12 seconds to appear in screen. Here is a video that i did showing the problem:  

1
R
3 days ago
A
abhi
asked in Data & Integrations

Missing People from Snowflake Identify Sync

I am on Customer.io trial working to configure a CDP which takes events from Snowflake to create a person on Snowflake.My Snowflake sync is working and yielding the current number of rows which I can confirm by checking Sources → Snowflake → Successful Rows = 942. However the people count on Journeys is varying arbitrarily. I have tried the same sync several times and the number of people created has varied from 44, to 52 and now down to 5.Could someone perhaps explain what could explain this? I’ve even tried setting up a completely fresh workspace and am encountering the same issue and it’s becoming a huge blocker for us.

1
R
4 days ago
J
Johnny
asked in General Q&A

I'd like to set my account with only Email as the ID - why can't I?

Hey there. We want to avoid duplicates and our internal events provided via Segment only give us emails. However, when I try to set up a new workspace I can’t delete the ID. I can only delete email as an identifier.   

1
P
7 days ago
B
briboehmerNovice
asked in Campaigns

Campaigns for a two sided marketplace w/more complex event triggers

Hello Community, We are having trouble setting up in customer.io what is a basic function in our current app. We have a two sided marketplace with Restaurants and Customers. Customers can favorite restaurants in our platform and be notified when one of their favorites has an item for purchase. The trigger: This individual’s favorited restaurant listed a product. We have an event when the restaurant lists the product. We have who has favorited each restaurant. We are not finding a way to effectively set up a campaign where the person who triggers the event is NOT the person who is messaged.Any assistance/insight would be greatly appreciated! Briana

0
B
8 days ago
P
PhilSmith91Novice
asked in Email

Can I use custom data in a mailto link on a button in transactional emails

I’m trying to add a mailto url on a button in the transactional email editor. I have successfully used the email attribute passed in via the api as the ‘to’ email address, but when i try and use data in the subject and message fields, it just shows up in the mail as liquid syntax. Is it possible to do this in Customer.io or not?thanks for your help! 

2
P
9 days ago
A
Alan8964
asked in General Q&A

Does customer.io offer similar functionality?

our company is currently using ortto.com. By chance, we came across the customer.io platform and are very interested. We would like to inquire about the following questions:In ortto, there is a 'capture' module for converting potential customers, which can target a specific group of people (unidentified users) in particular scenarios (when the customer intends to leave) and pop up a specific popup (for email subscription, allowing the customer to fill in their email). ortto has a collection of sources for WooCommerce and Shopify, supporting the import of website data into ortto through APIs. Does customer.io offer similar functionality?

2
Felix
10 days ago
L
lucyScholar
asked in General Q&A

How to delete Attributes?

Hi there, I created some attributes I didn’t end up really needing. How do you delete an attribute from all profiles in a workspace?

2
D
10 days ago
A
AGNT
asked in Data & Integrations

Integrating Platform with Customer.io for Event-Talent Matching

Hello,We are exploring ways to optimize our integration between AGNT, our event-talent connecting platform, and Customer.io, utilizing Segment data. In AGNT, users create ‘Talent Profiles’ (with the possibility of having multiple profiles), and organizers set up events.To facilitate this in Customer.io, we’ve introduced two custom objects: ‘Opportunities’ (to represent events) and ‘Talent Profiles.’ For instance, when an event is created on AGNT, it spawns a new ‘Opportunity’ in Customer.io, endowed with attributes like desired artist types, budget, etc.Our goal is to initiate automated, relevant campaigns in Customer.io when a new Opportunity matches the specifications of a Talent Profile. For example, if an organizer creates an Opportunity seeking a jazz musician with a budget of $500, we want to trigger a campaign targeting Talent Profiles that fit this specific criteria.Given the limitations of object-to-object relationships in Customer.io, what would be your recommended approach t

2
D
10 days ago
K
KatennNovice
asked in Campaigns

In-app message keep scrolling

Hi guys, when I try to create in-app message with the below setting in a campaign, the pop-up in the app is quite weird as it keeps force us to scroll to see the full content eventhough we had a shot in-app message. Any suggestion? 

1
B
11 days ago
M
mudasser
asked in General Q&A

Transactional API

I am using Transactional API  to send the email. I defined the email template and in the email template I added the below Liquid to get the value dynamically from the code{{ customer.passwordResetURL }}and form the code message_data: {        passwordResetURL:          'http://abc/token=ce70db64258220',             },but in the email passing value is not getting resolved and make it is empty. Please let me know why it is getting the issue.And moreover, I did not add the unsubscribe links in my email template but in the generated email it is showing the unsubscribe links. I don;t need the unsubscribe links so how i can hide this.And when i send the email from code. Email is generating after some delay whereas it should genearte immediately because i don't want to be a delay as it is reset password email.  Need to deliver immediatly.

5
M
11 days ago
C
Christos
asked in General Q&A

How to use property values in conditions

Is there a way to use a profile/customer attribute value in a condition for an event property and vice-versa?Imagine an event named “Product added to wishlist” with an attribute such as{“product_category”: “hats”}How can I use the value (“hats”) to compare it against an array attribute of the customer in segment conditions or workflow True/False branch logic modules?Assume the customer has a a property of “most_favored_product_category” : “gloves”So far I wasn’t able to use liquid to do so, but any help would be welcome. 

1
M
12 days ago
H
hirophanNovice
asked in Campaigns

Can't integrate the SDK into Objective-C based project

I got this issue when trying to integrate the SDK to Objective-C based project. I tried both SPM and Cocoapods, the same results. Any one knows how to resolve it? Thank youCould not find module 'CioTracking' for target 'x86_64-apple-ios-simulator'; found: arm64-apple-ios-simulator, at: /Build/Products/Debug-iphonesimulator/CioTracking.swiftmodule 

4
H
17 days ago
5
5h8yn8
asked in Email

How can different emails be associated with each other?

Hello,  An existing email address of a customer is associated with my test email and is now receiving attribute updates when I’m making changes in my account and declining updates when they are making changes to their account. How would I go about fixing this?   

2
B
17 days ago
L
leemhensonNovice
asked in Campaigns

Workflow branch on event occurrence count

Hi. I’m attempting to create a workflow that is essentially these three steps: send email A wait 1 day, and then if event X hasn’t occurred yet send email B wait 1 more day, and then if event X hasn’t occurred twice send email C In Braze I know you can set rules on event triggers such as event-received-at-least-n-times and event-received-less-than-n-times. Does customer.io have an equivalent way of structuring this logic or is it on me to send a different event for the second occurrence?Thanks

2
L
17 days ago
A
Andreas
asked in General Q&A

How to use Page View meta data from the JS SDK

Does anyone have experience or tips on how I can use the meta data such as referrer from the JS SDK to create a Event or update an attribute? 

1
J
17 days ago
A
aliyormuminov
asked in Data & Integrations

BigQuery Sync

I have a wierd situation. I am sending events from rudderstack to customer io, such as login, which is triggering identify call, and which is then creating a person within customer io. This event has email and id. However, the same event is being used to create a cohort in bigquery, which is then being sent to customer io every 30 mins. Now by the time its reaching customer io, there is already a person created with this email and id, since the login event is reaching the platform instantly (whereas bigquery - customer io sync happens every 30 mins). Hence I am getting this error last error: row id "5d24fdd0-bef9-4abf-8223-841eacd2294a": the email identifier is already associated with a different profile. What could be solution? My usecase: Send emails to people in the bigqueary cohort (e.g users who purchased products worth 1000 or more in the last month) when they come back to the site but don’t purchase. 

1
R
17 days ago
H
hjhlarsenNovice
asked in Email

Map webhook event information to specific link in email

I’ve set up a webhook so I get an event when en email is opened or a link in an email is clicked. I would like to map this information to a specific email and a specific link in the email. Is there a way to retrieve the message templates and the links in them?

2
H
18 days ago
E
eldar99Novice
asked in Data & Integrations

Resolving Execution Order Issue with CustomerIo Events and Campaigns

I'm working with an API that interacts with CustomerIo. My code is structured to send user attributes to CustomerIo and, upon receiving a successful response, it makes an additional call to CustomerIo with an 'attributes_updated' event. The code looks like this: result = CustomerIoApiGateway.send_user(user_attributes, {'id' => @user.id}) if result.success? result = CustomerIoApiGateway.send_event(@user, 'attributes_updated', user_attributes) endOn the CustomerIo side, I have a campaign triggered by the attributes_updated event. This campaign calculates new attribute values such as crm_usage_setup based on the attributes I've sent (such as team_clients_count ) ​​​​​​  However, I'm facing an issue with the order of execution on CustomerIo’s side. Sometimes, the sequence of operations is not as expected, leading to scenarios where CustomerIo:Registers the 'attributes_updated' event. Executes the campaign, updating the crm_usage_setup value based on old `team_clients_count

1
R
18 days ago
T
tom-mffy
asked in Data & Integrations

Are form submission integrations rate limited somehow?

We are integrating a form (HubSpot) into our customer.io workspace, but it doesn’t seem to be sending all the submissions through when we test. We are able to get submissions to send when we use a VPN which leads me to believe there is some sort of filter happening (presumably to stop spamming) but I can’t see it documented anywhere if there is.

1
A
19 days ago
E
eldar99Novice
asked in Data & Integrations

n-App Message Display Issue with Third-Party Cookie Settings in Different Browsers

Hello Customer IO Support Team,Is it expected behavior that when 'Block third-party cookies' is enabled in Chrome under 'Privacy and security,' in-app messages do not appear in the browser? Additionally, are there any other popular browsers like Safari, Firefox, Internet Explorer, or Chromium-based browsers where in-app messages may not work due to default third-party cookie settings? We are interested in gathering statistics to understand the percentage of users who might not see our in-app messages due to their choice of browser.Thank you for your assistance.Best regards,

2
E
19 days ago
L
luizaNovice
asked in Email

hyperlink mobile

I am using  Drag-and-Drop editor and  I select the image > Content > Content Properties and select the option to open a web-page and specify the link appears only in desktop version, in mobile version is not be sending with the link, why ( in fact appear, but when I send the image, the version in mobile do not appear the hiperlik).What is the problem?

2
L
19 days ago

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