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349 Topics

G
GreghNovice
asked in General Q&A

Rich-text emails: unsubscribe wording in 2 languages

Hello,I'm currently using a rich-text email template in my workflow to send emails in both English and French (fr).My challenge is that the "unsubscribe" text (“I’m not interested”) at the bottom of the email is the same for both English and French versions. However, I would prefer to have different wordings for English and French-speaking recipients.Is there a way to accomplish this in CIO?Thank you,Gregory  

2
G
12 hours ago
R
request_finance
asked in Email

How to send emails to addresses within event data?

Hi there!We have a “team” feature in our product where customers can invite team members to their organization within Request Finance. We would like to send an email with Customer.io when a team member is deleted from a team. We have an event for this that contains the email of the deleted team member.However, when we create a segment based on this event, it contains users that deleted their team member, and not the members that were deleted themselves.How could we create a segment with the users that were deleted?Thanks,Alejandro

1
Amy
1 day ago
K
KevinNovice
asked in General Q&A

Dismiss in-app message

Hello,We're implementing the in-app messages and want to use custom actions to perform a specific task when the user taps the button. That task being opening the browser inside our app, that's why using the built-in link to web page action does not work for us. Another reason is that, sometimes, we want to populate the base URL we retrieve from the message before opening it.To achieve this, we resorted to custom actions. I created a simple one where I set the action name to something we can identify within the app, like open_in_app_browser, and the action value to the desired URL, let's say https://google.com.On the app, I'm detecting the open_in_app_browser action and retrieving the URL from the action value successfully. However, the in-app message doesn't dismiss when the button is tapped, which results in the message being on top of our app always:That's not our desired behaviour, we want the message to close and do something with it when the button is tapped.Is there a way to manu

4
ljho
1 day ago
A
Alexander_R
asked in Mobile

Prevent Push Notifications from being attempted to profiles that don't have devices

I’m trying to understand push notifications. I have a large number of "attempted" and "undelivered" because there is no device synced to the customer profile. How can we add a condition to not send notifications to those customers?

1
A
1 day ago
S
Sean B
asked in General Q&A

How to make in app messages wider?

Hi Everyone,I’m struggling with using the design editor for In-App messaging, all the templates default to sizes that are formatted for mobile phone. Our product is primarily used as a web app and I simply want to make the message format wider, how do I adjust that from the design editor? Thanks in advance.

1
B
1 day ago
G
GreghNovice
asked in General Q&A

How to set a new attribute as a date and use it in a workflow

Hello,I have a couple of questions regarding attributes, and I'm hoping you can assist me:Is it possible to set an attribute as a date when I create one for a person? I'd like to create an attribute named 'Date_Time_Support_Rqst'. If #1 is possible, when setting up a workflow for a campaign, can I schedule a delay between emails based on this custom attribute? For example, sending an email 3 hours after the 'Date_Time_Support_Rqst'.Thank you :)Gregory 

7
G
1 day ago
A
andrewshultsNovice
asked in General Q&A

User controllable channel preference?

I was looking at the subscription center and it seems like it only allows for broad opt-in/opt-out at the topic level. Is there a way to allow a user to customize which channels (sms vs email, etc.) they want to receive messages from a given topic on?

1
Felix
1 day ago
R
RachelCommunity Manager
asked in General Q&A

Report on subject lines

Hello! I'd like to have a report of my individual emails with the Top 10 subject lines by open rate that were sent to at least 100 recipients. How can I create that report?

1
R
2 days ago
R
RachelCommunity Manager
asked in Email

Links click is not tracking

We just launched a campaign and I think there's an issue with one of the links. I noticed that the main CTA hasn't been clicked on (very unusual for this type of email) and when I go to email preview it's taking me to a customer.io error page but the link seems to be working in the test emails. What could the issue be? 

1
R
2 days ago
B
bgiri
asked in Campaigns

Event to trigger second campaign not working

I’m currently designing a campaign where a person goes through campaign A. Campaign A has 3 conditions (true / false branches). At the end of the campaign an event is triggered. Once triggered, a person should move into the next campaign. I’m dealing with a user where they are going down the false path for all 3 conditions. They successfully trigger the end event but they don’t automatically flow into the next campaign. I can trigger the event manually and the user goes through the rest of the flow but it doesn’t happen automatically. Can anyone share insight? 

4
Felix
2 days ago
E
eldar99Novice
asked in Data & Integrations

fetch recent activity throught API

Hi There!is there a way to fetch person’s recent activity, that i can see in UI, throught API ? 

1
A
3 days ago
K
kristinejohnson
asked in Mobile

How do I debug with a release build locally for iOS?

 I need to do it for the production app so the push notification configuration in Customer.io continues working. I would need a different cert for debug notifications. Thanks!

1
R
4 days ago
K
kristinejohnson
asked in Mobile

WHy are my attributes not updating via the iOS SDK?

I have noticed the platform is displaying inconsistent data for the App Version. For example, the customer profile shows the App Version 1.5. But when I view the recent activity, the application shows 1.6. Is the app_version something we have to pass on our side?

1
R
4 days ago
Q
qasimNovice
asked in General Q&A

Move transactional messages from one workspace to another

hey,I am looking for a way to move all my transactional messages templates from one workspace to another, but unable to find a way, would appreciate if you guys would help me sort this out.thanks

1
E
4 days ago
P
Paraskevas
asked in General Q&A

Customer.io in-app messages take ~15sec to appear on my website.

Hello,I’ve just implemented the in-app messages for my wordpress website. Messages appear after a user makes certain actions like pressing a button. The button click sends an event to customer.io and then through a campaign I am sending the message. The problem is that the message appears around 15 seconds after the action is performed. Is there a way to reduce this to 1-2 sec max?Possible causes of this are also appreciated. 

1
M
4 days ago
M
mxd
asked in Data & Integrations

Create Object Relationship with Person (through ongoing work flow)

Are we missing something really obvious? We're trying to create relationships automatically with an object > people through the UI, e.g., Campaigns / Broadcasts, etc.Our goal is to automatically connect/create a relationship with an Object – (a list of all our physical locations) – and a person. For example, when a person registers their interest (via a new lead form), we want to automatically set up the relationship with the object. So, if a customer registers interest in Y Location through a lead form, can we set up the relationship within the existing Customer.io workflow? We have gone through all the documentation but can't seem to determine if this is possible in the Customer.io GUI / UI, or if this needs to be done with a different solution.If it can't be done in Customer.io (which would indeed be somewhat bizarre), is Twilio Segment the best way to do this?

1
P
4 days ago
Z
zuzana.iNovice
asked in Campaigns

Xsell / Upsell based on product size

Hi,I have a question regarding displaying xsell / upsell products based on purchases (or view event). We would like to create a campaign where we could display xsell products to what the customer has already bought. “You bought this, people are also buying these products with this one”. Specifically we would like to connect to the size of the product itself. Within the events - specifically in the product name, we do have the size of the product mentioned. Is there a way (maybe similar to abandoned cart products) to display these kind of xsell / upsell products? Or in general is there any way to work within customerio with xsell / upsell campaigns?Thank you.

1
Felix
4 days ago
E
EvieMarieNovice
asked in Mobile

Cannot track push metrics

I sent test push notifications to myself but cannot track the state of those messages (Opened, delivered). What do I have to do? 

1
P
5 days ago
A
Angeli
asked in Mobile

I'm not seeing open rates in my push potifications

 I've sent out a few push newsletters, but none of them have been opened. It's really strange because I've sent quite a few, including some just a few hours ago. Any idea what could be going on?

1
M
5 days ago
A
Angeli
asked in Mobile

My push notification deep link is not working

Whenever I set a URL for a push notification and click on it, instead of taking me to the intended webpage, it just opens the app on my home screen. Looking for guidance on what steps I should take to resolve the issue of my push notification deep link. Thanks!

1
M
5 days ago
E
EvieMarieNovice
asked in Mobile

In-app messages are not sending when email is used in "To" field

Has anyone run into this issue with in-app messages before? My in-app messages are not sent when the "To" field is set to {{customer.email}} but are sent when set to {{customer.id}}

1
J
5 days ago
A
AlexandreNovice
asked in Campaigns

Sending a newsletter progressively to the user base

Hi,I’d like to know if it’s possible to send a newsletter progressively to the whole user base.For example, let’s say I have 10,000 contacts in my user base, and I want to send a newsletter to all of them. However, I don’t want 10,000 emails sent simultaneously to avoid clogging up email servers of certain clients. I want to send an email every n second or minute, let’s say 5 seconds.Thank you your help.

2
A
8 days ago
D
Dia_dogs
asked in Mobile

Having Issue with Page Rules on my S.P.A

In-app messages keep showing up on the wrong pages in my app, even though I’ve set page rules, why is that?

1
R
8 days ago
D
Dia_dogs
asked in Mobile

customers are not receiving in-app messages when using email

We identify our customers in Customer.io with an id and an email, however, in-app messages will only be delivered when they are addressed to the cusomter’s id, why is that?

1
R
8 days ago
S
shaba
asked in Email

How to restrict access to the email list?

Im looking to add employees to customer io but i was wondering how i can hide the email list so employees cant just export emails and have our entire marketing list? Is this possible?i just want them to make templates and things of that sort.

1
P
8 days ago

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