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Hi all! Is there any way to show/hide a row based on segment instead of specific attributes? I’m building an email that’s going to parents/family members of the students in our system, but those students could be at any stage in our funnel (lead, applicant, admit, enrolled) and I’d love to not have to build out four parent emails, instead just showing the appropriate CTA button based on their student’s segment (e.g., if your student needs to deposit, you’d see the deposit button because your student is in the segment ‘needs to deposit’). Does this make sense? TIA for any guidance!
Hey all! I’m wondering if anyone has gotten started with the new in-app messaging feature (formally Gist). We are trying to get ahead of any potential headaches/bugs with the feature so if anyone out there has any insights (or would like to connect), I’d love to hear about your experience (especially if you’re also building on React Native)!
Hey All,I am looking to have a lead generation pop-up appear when a customer lands on and exit a specific page. I have looked on the integration page and there seems to be, poptin, optinmonster and Gleam. I was just wondering which email capture/ lead generation pop-up integration have you tried and would recommend?CheersRy
Heya, I’m monitoring my Activity Logs tab with a focus on ‘Failed to send email’.I’ve just noticed that a lot of campaigns are showing the following reason for not sending, eg. reason: "To field: ".email@example.com" is invalid"Is there a way to filter out those invalid emails?Thanks!
Hi all! I’m wondering if there’s an easy way to suppress records who are currently going through a specific journey from receiving any additional emails until they’ve exited that journey. I’m assuming I’d need to build a new segment as a suppression list but I’ve no idea where to start… any thoughts? TIA!
Hi Community!I am still learning and would like to run some A/B testing for my newsletters and require some setup help. I would like a newsletter to be split 50/50 and sent daily to 50% of users and 3 times a week for another 50% of users. I will have different newsletter emails I will be sending for the upcoming 3 weeks. Can I set it up as newsletters (I have already created a content) or should I create a workflow campaign?
In customer.io we have several campaigns with push notifications. The reporting showed that our push notifications were sending. Nothing indicated that they were failing. However, we identified today that all our push are failing to be received by our customers.
I created a workflow and added a time delay of five minutes. However, when I checked it, it says that people are waiting for a day. I check the customer’s journey and see that they’re waiting in a grace period for a day. Why is there a grace period when I only put a time delay of five minutes?
Hi there! We have a bunch of failed messages lately and we keep seeing the reason as variable ‘customer.email’ is missing. When I checked our customer attributes, our users have their email addresses added either under email or Email address. How can we fix this to make sure our emails land in our customers’ inboxes?
Hi,I’m trying to understand how to improve my deliverability and one thing I’m doing is a list clean. However, I’m not 100% clear on what the difference between a hard bounce and a soft bounce is? Is one worse than the other? How should I think about this when I’m reviewing my audience and their past email activity?Thanks in advance!
Recently, our team made a sub-account in Twilio so we can segment Dev andStaging activity from our Production activity.In our Customer.io account, we have 3 workspaces (Dev, Staging, and Prod)and I was wondering if we are able to separate our Twilio accounts based ona workspace?I was reading the documentation and it mentions no data is shared and thatworkspaces are separate instances. However, when I clicked the DisableTwilio button in our Dev workspace the warning message states that it willremove Twilio numbers from Customer.io.In order to not break any campaigns in Production, I wanted to send you anemail and get verification before I continue.
Is there a way to configure a Twilio SMS integration for two-way after registering on the customer.io side? Understand that all of the message routing/handling would not be handled at all by y'all, but just wondering if there's a way for us to configure within Twilio and handle ourselves. https://support.twilio.com/hc/en-us/articles/223136047-Configure-a-Twilio-Phone-Number-to-Receive-and-Respond-to-Messages
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