Ask questions on SMS, Twilio, or 3rd party SMS.
- 11 Topics
- 12 Replies
Test SMS message won't send due to an error
I can’t send a test message as there is an error: Invalid phone number. Test failed to send.But the number is valid, what can I do? I have tried multiple times and different SMS templates, but all show the same, and this is our Indonesian number, so I know it is correct and it’s the correct format. Thanks for your help!
Two Way communication with Twilio
Is there a way to configure a Twilio SMS integration for two-way after registering on the customer.io side? Understand that all of the message routing/handling would not be handled at all by y'all, but just wondering if there's a way for us to configure within Twilio and handle ourselves. https://support.twilio.com/hc/en-us/articles/223136047-Configure-a-Twilio-Phone-Number-to-Receive-and-Respond-to-Messages
Anyone have examples of short links + link tracking by user on SMS?
Context:By default Customer.io doesn’t track SMS links. You can switch it on, but the link isn’t suitable for a text message.What I want to hear:Has anyone got an elegant solution for better link tracking? Has anyone on the CIO team heard of an SMS link shortening service built-in being mooted?What I’ve tried so far:Using Short.io to generate a custom link by campaign. Works well to track overall clicks, but not individual to user, and therefore can’t be used for further campaign logic (e.g. if user clicks SMS, don’t send this follow up email) Using Short.io to generate a link via webhook in the CIO workflow. Chews up API calls very quickly, and while I can track individual click behaviour manually, it’s not showing up in CIO and therefore can’t be used for workflow behaviorThese solutions were recommended by the CIO customer support team. My dream user flow:SMS delivered to user with nice looking URL e.g. https://shortname.io/x5d3f User arrives at desired webpage with full URL e.g.
Twilio Sub Accounts split between workspaces
Recently, our team made a sub-account in Twilio so we can segment Dev andStaging activity from our Production activity.In our Customer.io account, we have 3 workspaces (Dev, Staging, and Prod)and I was wondering if we are able to separate our Twilio accounts based ona workspace?I was reading the documentation and it mentions no data is shared and thatworkspaces are separate instances. However, when I clicked the DisableTwilio button in our Dev workspace the warning message states that it willremove Twilio numbers from Customer.io.In order to not break any campaigns in Production, I wanted to send you anemail and get verification before I continue.
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.