SMS

Ask questions on SMS, Twilio, or 3rd party SMS.

  • 19 Topics
  • 22 Replies

19 Topics

Rachel
RachelCommunity Manager
asked in SMS

Reformat phone numbers within Customer.io?

We are storing phone number to to send SMS to our customers but it is not in the e.164 format. Before I go back to our data team, is there a way to transform the phone numbers into the correct format within Customerio? 

2
joechen
16 days ago
D
dariusNovice
asked in SMS

Best way to round-robin between phone numbers for sending text messages?

I have large text campaigns with 30+ messages and different paths my customers may go down. Ideally there would be a component that allows me to round-robin the phone number that is assigned to a customer, and then that is the phone number that sends them the text for all further messages in the campaign. The reason I want this is because 1 phone number cannot send a thousands of texts per day, the telecom companies will block the number. But I have many customers I want to service. I don’t see that as an option. What would be the best way to go about doing this? Do I really need to duplicate my 30+ texts and create a split path and manually click into each text I duplicated and change the phone number that is sending the message? I plan on having 10+ phone numbers in the future that need to be round-robin’d, so duplicating messages is not sustainable. That would also mean if I want to change 1 message, then I have to change it across all duplicated paths.  Anyone have any good ideas h

2
D
1 month ago
Rachel
RachelCommunity Manager
published in SMS

SMS Best Practices

Like email, SMS is a key piece of a well rounded messaging strategy. There are a few things that may differ from tradition email, so be sure to keep these best practices in mind when sending SMS to your customer base.  Consistency is keyFirst, be consistent with the number you’re using for your users, this is to make sure they will not mark your number as spam and helps build brand trust. Make sure to send relevant messages to your customers. If they opt in for product A, don’t send them messages about product B. The same is true about the type of messaging - if they only want to send alerts, slow down on marketing messages. There are lawsuits wherein companies have sent marketing messages when users only opt-in for alerts.Pro Tip: Use the Journeys Subscription Center to give your customers options.  Be concise.While email marketing can be used to tell a story, text marketing is like a billboard, you have just a few lines to get your point across . Include all necessary information wit

910
Rachel
4 months ago
Rachel
RachelCommunity Manager
asked in SMS

Twilio Sub Accounts split between workspaces

Recently, our team made a sub-account in Twilio so we can segment Dev andStaging activity from our Production activity.In our Customer.io account, we have 3 workspaces (Dev, Staging, and Prod)and I was wondering if we are able to separate our Twilio accounts based ona workspace?I was reading the documentation and it mentions no data is shared and thatworkspaces are separate instances. However, when I clicked the DisableTwilio button in our Dev workspace the warning message states that it willremove Twilio numbers from Customer.io.In order to not break any campaigns in Production, I wanted to send you anemail and get verification before I continue. 

1
R
5 months ago
P
pilot_team
asked in SMS

Whatsapp messages reaching USA numbers but not other countries

Heya community! Thanks in advance for any help! My Whatsapp campaign is successfully sending to numbers in the USA but I am receiving a Twilio 63016 for other countries (UK, Sweden). I’ve tried deleting and replacing the approved message in Twilio to no avail. Not sure what else to try!

1
aaron
6 months ago
S
Sergio
asked in SMS

Variable in WhatsApp CTA

Hi, I have an approved WhatsApp template which contains a button that calls a link with a variable query param. How can I use the event data to call the link? I know how to handle variables in the message, but I can't find the link in customer.io content message editor.Thanks

1
Felix
6 months ago
Customer.io
Customer.ioScholar
published in SMS

Setting Up Personalized SMS with Alphanumeric Sender ID

 Introduction This post aims to clarify a common question about using an alphanumeric sender ID for SMS messages in Customer.io. It covers the error encountered when attempting to utilize this feature with personal company name or brand, as well as the status issue of the Manual Sender ID. ProblemAttempts to set up personalized SMS messages with an alphanumeric sender ID results in an error when using a name rather than a number in the 'from' field. Even after setting up a Manual Sender ID, its status remains as 'not in use'. SolutionThe resolution involves setting up an alphanumeric sender ID on Twilio since this is not a feature provided by Customer.io. Several things to consider here include: enabling the feature on Twilio, remembering that such IDs are one-way, ensuring user opt-in/opt-out, and awareness that some countries, including the USA, do not support such IDs. You can change the status of the Manual Sender ID to 'In Use' by using it in a message as part of a campaign workfl

590
Customer.io
9 months ago
Customer.io
Customer.ioScholar
published in SMS

Sending vCard via Twilio Integration with MMS: Issue and Workaround

 Introduction In this post, we will address an issue users encounter when trying to send a vCard file via Twilio integration with MMS due to unsupported file type. And, of course, we will present a couple of helpful workarounds to keep you going. ProblemThe issue here is the inability to send vCard files through Twilio's MMS platform because the file type is unsupported. This can pose a significant obstacle if your project or workflow heavily depends on sending such files. For MMS sent via our Twilio integration, the supported file types are .jpeg, .png, and .gif, with a recommended max size of 600KB. “Real” max size varies up to 1.5 MB based on telephone carriers. Unfortunately, vcard is not a supported format at the moment.Find more insights about this issue in our Community Discussion and the way the SMS configuration is set up here. SolutionGood news! We have two potential workarounds for this. First, you may consider hosting the vCard file on a different platform and simply includ

520
Customer.io
9 months ago
A
AlisonNovice
asked in SMS

Add emojis to SMS

Hello,I was wondering if there was a way to add emojis to SMS messages ?I tried using basic emoji, but it appears as “??” when the SMS is received by customers.I also tried the unicode ascii reference code (here : https://unicode.org/emoji/charts/full-emoji-list.html#1f680).

3
A
11 months ago
Rachel
RachelCommunity Manager
asked in SMS

How can I implement SMS link tracking with Customer.io?

I would like to start tracking links within our SMS - is this possible in Customer.io? 

1
NancyB
1 year ago
A
andrewshultsNovice
asked in SMS

Sending vcf file via Twilio

We’re currently triggering a MMS from Twilio that includes a VCF file that we’d like to move to customer.io. Unfortunately, the customer.io interface only allows for images, even from the linked asset URL. Is there any workaround that people know of? We’ll probably do a webhook to trigger this specific message if not, but would ideally like to stay all in platform if possible.

3
A
1 year ago
G
Grace
asked in SMS

How to start sending SMS messages

We would like to start sending SMS messages, how can we do that?

1
M
1 year ago
D
Dani
asked in SMS

Test SMS message won't send due to an error

I can’t send a test message as there is an error: Invalid phone number. Test failed to send.But the number is valid, what can I do? I have tried multiple times and different SMS templates, but all show the same, and this is our Indonesian number, so I know it is correct and it’s the correct format. Thanks for your help! 

1
M
1 year ago
K
kimberly01
asked in SMS

Swift Codes with Flutter

Are swift codes necessary to use Flutter? Can I extract the payloads from Customer.io using my Firebase Code instead of doing it with Swift?

1
Amy
1 year ago
Rachel
RachelCommunity Manager
asked in SMS

Two Way communication with Twilio

Is there a way to configure a Twilio SMS integration for two-way after registering on the customer.io side? Understand that all of the message routing/handling would not be handled at all by y'all, but just wondering if there's a way for us to configure within Twilio and handle ourselves. https://support.twilio.com/hc/en-us/articles/223136047-Configure-a-Twilio-Phone-Number-to-Receive-and-Respond-to-Messages

2
H
1 year ago
H
healthmatchjoel
asked in SMS

Anyone have examples of short links + link tracking by user on SMS?

Context:By default Customer.io doesn’t track SMS links. You can switch it on, but the link isn’t suitable for a text message.What I want to hear:Has anyone got an elegant solution for better link tracking?  Has anyone on the CIO team heard of an SMS link shortening service built-in being mooted?What I’ve tried so far:Using Short.io to generate a custom link by campaign. Works well to track overall clicks, but not individual to user, and therefore can’t be used for further campaign logic (e.g. if user clicks SMS, don’t send this follow up email) Using Short.io to generate a link via webhook in the CIO workflow. Chews up API calls very quickly, and while I can track individual click behaviour manually, it’s not showing up in CIO and therefore can’t be used for workflow behaviorThese solutions were recommended by the CIO customer support team.  My dream user flow:SMS delivered to user with nice looking URL e.g. https://shortname.io/x5d3f User arrives at desired webpage with full URL e.g.

0
H
1 year ago
E
EnricoNovice
asked in SMS

Bounced SMS

What happens in C.io once SMS bounce? Are they automatically resent? 

1
A
1 year ago
R
RuthVNovice
asked in SMS

Text to Win Sweepstakes Campaign

Can I send text messages when running a sweepstakes campaign to my subscribers?

1
Rachel
1 year ago
Rachel
RachelCommunity Manager
asked in SMS

Links in SMS

I'm about to start using SMS messages in our campaigns using Twilio and I wonder how to insert a link at some point. I don't seem to see the option.  Could anyone please clarify?

1
Rachel
1 year ago
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