Ask questions on SMS, Twilio, or 3rd party SMS.
- 5 Topics
- 5 Replies
Recently, our team made a sub-account in Twilio so we can segment Dev andStaging activity from our Production activity.In our Customer.io account, we have 3 workspaces (Dev, Staging, and Prod)and I was wondering if we are able to separate our Twilio accounts based ona workspace?I was reading the documentation and it mentions no data is shared and thatworkspaces are separate instances. However, when I clicked the DisableTwilio button in our Dev workspace the warning message states that it willremove Twilio numbers from Customer.io.In order to not break any campaigns in Production, I wanted to send you anemail and get verification before I continue.
Is there a way to configure a Twilio SMS integration for two-way after registering on the customer.io side? Understand that all of the message routing/handling would not be handled at all by y'all, but just wondering if there's a way for us to configure within Twilio and handle ourselves. https://support.twilio.com/hc/en-us/articles/223136047-Configure-a-Twilio-Phone-Number-to-Receive-and-Respond-to-Messages
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