Ask questions on SMS, Twilio, or 3rd party SMS.
- 15 Topics
- 17 Replies
Introduction This post aims to clarify a common question about using an alphanumeric sender ID for SMS messages in Customer.io. It covers the error encountered when attempting to utilize this feature with personal company name or brand, as well as the status issue of the Manual Sender ID. ProblemAttempts to set up personalized SMS messages with an alphanumeric sender ID results in an error when using a name rather than a number in the 'from' field. Even after setting up a Manual Sender ID, its status remains as 'not in use'. SolutionThe resolution involves setting up an alphanumeric sender ID on Twilio since this is not a feature provided by Customer.io. Several things to consider here include: enabling the feature on Twilio, remembering that such IDs are one-way, ensuring user opt-in/opt-out, and awareness that some countries, including the USA, do not support such IDs. You can change the status of the Manual Sender ID to 'In Use' by using it in a message as part of a campaign workfl
Introduction In this post, we will address an issue users encounter when trying to send a vCard file via Twilio integration with MMS due to unsupported file type. And, of course, we will present a couple of helpful workarounds to keep you going. ProblemThe issue here is the inability to send vCard files through Twilio's MMS platform because the file type is unsupported. This can pose a significant obstacle if your project or workflow heavily depends on sending such files. For MMS sent via our Twilio integration, the supported file types are .jpeg, .png, and .gif, with a recommended max size of 600KB. “Real” max size varies up to 1.5 MB based on telephone carriers. Unfortunately, vcard is not a supported format at the moment.Find more insights about this issue in our Community Discussion and the way the SMS configuration is set up here. SolutionGood news! We have two potential workarounds for this. First, you may consider hosting the vCard file on a different platform and simply includ
We’re currently triggering a MMS from Twilio that includes a VCF file that we’d like to move to customer.io. Unfortunately, the customer.io interface only allows for images, even from the linked asset URL. Is there any workaround that people know of? We’ll probably do a webhook to trigger this specific message if not, but would ideally like to stay all in platform if possible.
I can’t send a test message as there is an error: Invalid phone number. Test failed to send.But the number is valid, what can I do? I have tried multiple times and different SMS templates, but all show the same, and this is our Indonesian number, so I know it is correct and it’s the correct format. Thanks for your help!
Is there a way to configure a Twilio SMS integration for two-way after registering on the customer.io side? Understand that all of the message routing/handling would not be handled at all by y'all, but just wondering if there's a way for us to configure within Twilio and handle ourselves. https://support.twilio.com/hc/en-us/articles/223136047-Configure-a-Twilio-Phone-Number-to-Receive-and-Respond-to-Messages
Context:By default Customer.io doesn’t track SMS links. You can switch it on, but the link isn’t suitable for a text message.What I want to hear:Has anyone got an elegant solution for better link tracking? Has anyone on the CIO team heard of an SMS link shortening service built-in being mooted?What I’ve tried so far:Using Short.io to generate a custom link by campaign. Works well to track overall clicks, but not individual to user, and therefore can’t be used for further campaign logic (e.g. if user clicks SMS, don’t send this follow up email) Using Short.io to generate a link via webhook in the CIO workflow. Chews up API calls very quickly, and while I can track individual click behaviour manually, it’s not showing up in CIO and therefore can’t be used for workflow behaviorThese solutions were recommended by the CIO customer support team. My dream user flow:SMS delivered to user with nice looking URL e.g. https://shortname.io/x5d3f User arrives at desired webpage with full URL e.g.
Recently, our team made a sub-account in Twilio so we can segment Dev andStaging activity from our Production activity.In our Customer.io account, we have 3 workspaces (Dev, Staging, and Prod)and I was wondering if we are able to separate our Twilio accounts based ona workspace?I was reading the documentation and it mentions no data is shared and thatworkspaces are separate instances. However, when I clicked the DisableTwilio button in our Dev workspace the warning message states that it willremove Twilio numbers from Customer.io.In order to not break any campaigns in Production, I wanted to send you anemail and get verification before I continue.
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