Campaigns

Questions on campaign setups, goals and triggers.

  • 78 Topics
  • 110 Replies

78 Topics

M
ms47Novice
asked in Campaigns

Determing to Send a Reminder Email in a Campaign

Looking for advice on how to handle a workflow. The situation: we use customer.io to send a customer survey that’s triggered by a event we send. We’ve built a campaign that looks for that event and then sends the customer survey. We want to send a reminder 4 days later if they haven’t clicked on the link in the invite survey invite email. So we have a 4 day delay then branching logic to check if they’ve clicked on a link in that initial survey invite. If they have not clicked, the reminder is sent.Works fine at first. However, our customers may have additional events in the future where we want to send them this same email survey invite again. And our branching logic checks to see if a link was clicked on that email at any time in the past. So if a customer clicked on the survey in September, then when we use that same campaign to send an invite in December, the reminder for the December send will never trigger. I was hoping that I could specify that the click must be in a certain time

1
R
3 months ago
M
mattNovice
asked in Campaigns

Saving JSON response to attribute as JSON

From an API request we get the response:{  "records": [    {      "id": "recJFKtwINHpI2vAO",      "createdTime": "2022-12-09T21:30:57.000Z",      "fields": {        "id": "4dd9cb87-3571-4fd4-8298-c7bf6e11cb1d",        "propertyName": "property A",      }    },etc]}When trying to set `testJson` to `{{response.records[0]}}` to an attribute, it comes with these arrow type expressions, which aren’t accessible by customer.testJson[“fields”] or customer.testJson.fields etc.{“createdTime”=>“2022-12-09T21:30:57.000Z”, “fields”=>{“id”=>“4dd9cb87-3571-4fd4-8298-c7bf6e11cb1d”, “propertyName”=>“property A”}, “id”=>“recJFKtwINHpI2vAO”} I’d like to set the entire response as the testJson, but 1 thing at a time.I couldn’t find a liquid function to preserve the json.

2
Customer.io
3 months ago
D
dgos2022
asked in Campaigns

Adding filtered segment back into active campaign

I have a campaign triggered by a segment. When the campaign was originally launched with Segment 1, it had a filter that excluded Segment 2.  I now realize that I want Segment 2 to go through the campaign. I would like to manually add Segment 2 into the campaign. The only solutions I could think of were: Create a duplicate campaign and send Segment 2 through it  Find a way to for the trigger to reassess Segment 1, realize excluding Segment 2 is no longer a requirement, and send Segment 2 people through the campaign Find a way to add an ad-hoc segment to the campaign

1
Mistral
3 months ago
D
Désirée
asked in Campaigns

Send emails in campaign at specific date

Hey there :) so we’d like to set up a campaign with three emails that should be sent out automatically at predefined dates in January/February and March. However, I couldn’t find out how to send the emails at a specific date/time. Wait until, time delay and time window are, as far as I can tell, not precise enough. Is there a possibility with wait until / time delay / time window which is more precise or another way that I am not aware of or would it be better to send the emails out via broadcast?

2
D
4 months ago
G
gustiando.bs
asked in Campaigns

Does Action Conditions work with cross-Branches?

Hi all, I wasn’t able to find this in any docs but, I have an email in Branch A (“1a”), but in Branch B I have a condition pointing to that same email in Branch A (“1a”), is that not going to work?  

1
Jordan
4 months ago
blairnangle
blairnangleNovice
asked in Campaigns

Why does the API not allow for creating campaigns?

I want to codify our Customer.io configuration as we have identical config across multiple environments (workspaces).  Is this on the roadmap somewhere?

2
blairnangle
4 months ago
M
mattNovice
asked in Campaigns

Sending different text messages depending on the time of the event

We want to trigger and automatic text message when a user submits a form. We have an Event for this and it triggers a Campaign. The Campaign sends a message such as “Thank you for applying….”  We’d like to change the copy of this message depending on the time of the day (as well as if weekend or not). It seems like the only possible way is to add a ts attribute to the customer via liquid, and then create 3 separate messages with complex exclusion rules in liquid. Is there an easier way to change up the message depending on the time at which the Event was triggered?

1
computer_smile
4 months ago
R
rihardsNovice
asked in Campaigns

Add a single contact to Campaign?

Hi,Is there a way to add contacts manually to a Campaign?I had a campaign that was misfiring for a while, so some of the contacts did not receive it when they should have. Now the campaign works and I want to manually add them to the Campaign. Is that possible within customer.io ?I guess I could send a custom event to the contact, but this would not work in this specific campaign. I know that for a few other MA solutions this is an out of the box option. 

2
R
5 months ago
computer_smile
computer_smileNovice
posted in Campaigns

How to "Test" your campaigns are working as expected

Does anyone have a strategy for testing their campaigns are working as expected? This is mainly about logic/conditions vs things like deliverability. I was poking around the API to see how it might be possible to cobble something together programmatically.There are a couple endpoints missing for a workflow I’m thinking about. I submitted these as a feature request to the API team 😎. Here is the proposal if anyone is interested (https://mellow-rhythm-01e.notion.site/API-endpoint-to-Read-Update-the-Delays-Action-0436b931e86f41c7aafc16f72302fa9e)Do you have something you do entirely within CIO? Or, some other way?

1
N
5 months ago
M
meaghanconlyNovice
asked in Campaigns

How to suppress journey records from a broadcast email

Hi all! I’m wondering if there’s an easy way to suppress records who are currently going through a specific journey from receiving any additional emails until they’ve exited that journey. I’m assuming I’d need to build a new segment as a suppression list but I’ve no idea where to start… any thoughts? TIA!

2
R
6 months ago
E
EstherNovice
asked in Campaigns

A/B test

Hi Community!I am still learning and would like to run some A/B testing for my newsletters and require some setup help. I would like a newsletter to be split 50/50 and sent daily to 50% of users and 3 times a week for another 50% of users. I will have different newsletter emails I will be sending for the upcoming 3 weeks. Can I set it up as newsletters (I have already created a content) or should I create a workflow campaign?    

2
R
6 months ago
E
EstherNovice
asked in Campaigns

Managing subscriptions

Hello Everyone,Is there a way of creating multiple subscriptions, so some of users may unsubscribe from promotional messages but remain subscribed to our product updates?Thank you in advance for your help!  

2
E
7 months ago
R
RuthVNovice
asked in Campaigns

Issues in time delay

I created a workflow and added a time delay of five minutes. However, when I checked it, it says that people are waiting for a day. I check the customer’s journey and see that they’re waiting in a grace period for a day. Why is there a grace period when I only put a time delay of five minutes?

1
A
7 months ago
C
Chloe LNovice
asked in Campaigns

How can I understand who is active in campaigns?

Hey. I am setting up a campaign and want to exclude people who are currently active in other campaigns. Is that possible? I could not find how to add that condition when setting it up? 

2
C
7 months ago
A
Anonymous
asked in Campaigns

Manually enroll user in campaign

Hi,Is it possible to manually enroll a particular user in a campaign? (alternatively, is it possible to manually trigger an event so that they're enrolled in the campaign for that event?)

1
A
11 months ago
A
Anonymous
asked in Campaigns

Domain Verification with Custom SMTP

Do I need to verify my domain through Customer.io if I’m using Custom SMTP?

1
A
11 months ago
A
Anonymous
asked in Campaigns

Download HTML

Hello everyone, I am trying to download the HTML for emails that have been sent, can you help me out? Thanks a lot!

1
A
11 months ago
A
Anonymous
asked in Campaigns

How to inform a user every time an invoice is paid?

Hi,We're a fintech service and we want to inform a user every time one of the invoices they issue a client had been paid. What's the best way to do this via Customer.io Thanks,

1
A
11 months ago
A
Anonymous
asked in Campaigns

How many times per day can I update collections?

Hi there!I'm just wondering how many times a day a collection could be updated? My product has "events" that a user can create. I'd like to add each new event that a user creates to a collection. Right now that is once or twice a day. But in the future it could be many more.Would it be okay to "update" a collection 20 times a day?Can anyone help me here?Thank you! 

1
A
11 months ago
A
Anonymous
asked in Campaigns

Transactional vs Campaign triggered email

Hi,I'd like to understand the benefits of using transactional e-mails vs a campaign triggered e-mail for eg. a "Transaction failed" e-mail. Could you please also elaborate on the differences in delivery between the two options? Do I understand correctly that really, the only difference is the fact that transactional e-mails also go to unsubscribed users?Thanks for your help!Best,

1
A
11 months ago
A
Anonymous
asked in Campaigns

SMS Sending Rate

Let's say we want to use your Twilio integration to send 500k or a million+ SMSs as fast as possible via broadcast. Would that be an issue with Customer.io? Twilio does not have any limitation we believe, but we want to make sure Customer.io can handle that or we would need to throttle?

1
A
11 months ago
A
Anonymous
asked in Campaigns

Option for customers to exit a workflow in a campaign

Hi Customer.io, How can I add a link to an email body that allows customers to drop out of a specific workflow without having to unsubscribe from emails? We have a campaign that runs in our Production workspace. We’ve had requests for customers to not receive further communications from this campaign, but do not wish to fully unsubscribe from our mailing lists. Is this possible and if so, is there a set of instructions of how to set this up?Best wishes,Marcela 

1
A
11 months ago
R
RachelCommunity Manager
asked in Campaigns

Mass Delete Profiles

I've noticed that our account is massively exceeding it's subscription usage allowances, so am looking to delete all our users on my workspace.I am looking to remove them all so that they no longer continue to contribute to our billing. I've tried to do it on the interface, but it said I would need to contact support in order to do this. Could you therefore help me with this? Thanks!

1
A
11 months ago
A
Anonymous
asked in Campaigns

Huge borders when embedding a YouTube video.

Hi, I am trying to put a youtube video in my email but the borders are really huge.Is there a way to change this? Thanks!

1
A
11 months ago
A
Anonymous
asked in Campaigns

Merge Button

Hi,We have recently noticed the "Merge" button on your interface and was wondering if that could be useful to as we now are dealing with duplicate user accounts. On the other hand we are also kind of hesitant to do something that might in some way mess up our database.What impact does this merge have and would we be presented with some kind of merge wizard when using it?

1
A
11 months ago

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