Campaigns

Questions on campaign setups, goals and triggers.

  • 186 Topics
  • 368 Replies

186 Topics

Maiko
MaikoNovice
asked in Campaigns

Can I save parts of campaign workflows for later reuse in other campaigns?

We have been using the Customer.io Campaigns feature for a while now especially for our lead magnet workflows and email/sms sequences - it works very well for this 📈There are some parts of the campaign workflows that we re-use quite often though. So I’m wondering is there a way to store parts of the workflow or entire workflow as a template with placeholder delay values, prepared emails, etc? 🤔 Today we are copying parts of the workflows into new campaigns, but this tends to introduce plenty of mistakes even though your alerts in workflow components are highlighting the elements that need attention. It would be amazing if we could create such workflow templates and have a library of created templates that can then be used by our team members whenever we introduce new campaigns.Thank you 🙏

2
Maiko
7 months ago
M
mauramanzo
asked in Campaigns

Adding New Subscribers into a Campaign that has already started

I have a campaign running for a product that has rolling admissions. It is a 12-day program, but you can join at anytime. When you join, you will join the group on the appropriate day (say, Day 3) not from the beginning. Customers will have access to the previous days’ recordings. My triggers are set up correctly for new customers, but I am unsure how to have them enter the workflow at the appropriate day (if they join on Day 3, they do not need Day 2 + Day 1 emails). Is the simple solution to turn those workflow days to Draft/Queue after they are completed or is there a better automated way to do this?

2
Felix
7 months ago
B
briboehmerNovice
asked in Campaigns

Campaigns for a two sided marketplace w/more complex event triggers

Hello Community, We are having trouble setting up in customer.io what is a basic function in our current app. We have a two sided marketplace with Restaurants and Customers. Customers can favorite restaurants in our platform and be notified when one of their favorites has an item for purchase. The trigger: This individual’s favorited restaurant listed a product. We have an event when the restaurant lists the product. We have who has favorited each restaurant. We are not finding a way to effectively set up a campaign where the person who triggers the event is NOT the person who is messaged.Any assistance/insight would be greatly appreciated! Briana

2
B
7 months ago
A
addisonschultz
asked in Campaigns

Using variables for images in In-app messages

I can’t seem to figure this out - and would be a shame if this isn’t supported yet because it seems like such an integral part of creating re-usable in-app messages. Is is possible to use variables for images within in-app messages? This way you could build a re-usable in-app message for product announcements and more If not, this would be such a great feature request, and I’d be surprised if it’s not already possible!

2
Byron
7 months ago
M
matt_collctivNovice
asked in Campaigns

How to find the ID of an in-app message?

Hi all, I’m sending Mixpanel my events out of CIO. I have an in_app_opened event that gets delivered that has a property of Message which has a numerical ID. This looks similar to how the transactional mails work. For the life of me I can’t find how to figure out in CIO which messages in the message library these map to. It’s fairly easy with the transactional mails. I have 5 messages going out regularly though the app and need to tie the user given name to the message ID. Thanks, Matt 

2
M
7 months ago
K
KatennNovice
asked in Campaigns

In-app message keep scrolling

Hi guys, when I try to create in-app message with the below setting in a campaign, the pop-up in the app is quite weird as it keeps force us to scroll to see the full content eventhough we had a shot in-app message. Any suggestion? 

1
Byron
8 months ago
H
hirophanNovice
asked in Campaigns

Can't integrate the SDK into Objective-C based project

I got this issue when trying to integrate the SDK to Objective-C based project. I tried both SPM and Cocoapods, the same results. Any one knows how to resolve it? Thank youCould not find module 'CioTracking' for target 'x86_64-apple-ios-simulator'; found: arm64-apple-ios-simulator, at: /Build/Products/Debug-iphonesimulator/CioTracking.swiftmodule 

4
H
8 months ago
L
leemhensonNovice
asked in Campaigns

Workflow branch on event occurrence count

Hi. I’m attempting to create a workflow that is essentially these three steps: send email A wait 1 day, and then if event X hasn’t occurred yet send email B wait 1 more day, and then if event X hasn’t occurred twice send email C In Braze I know you can set rules on event triggers such as event-received-at-least-n-times and event-received-less-than-n-times. Does customer.io have an equivalent way of structuring this logic or is it on me to send a different event for the second occurrence?Thanks

2
L
8 months ago
A
allisonwNovice
asked in Campaigns

Adding Margin to In-App Message Display

Hey there, I’m leveraging the “overlay” display feature for my in-app message, but I don’t love that there is no padding outside the message. Ideally, I could add some margin on the top and right-side to give the message some breathing room. See my mock-up below. Any ideas on how to achieve this? Thanks!  

3
Penny
8 months ago
R
rushil23Scholar
asked in Campaigns

Whats the best way to handle test environments and production environments

Our system has 2 environments: development and production. Should we create 2 different workspaces for each environment? 

3
J
8 months ago
S
Sean BNovice
asked in Campaigns

How to exclude in-app messages from a certain URL

Hi Everyone, I’m trying to prevent in app messages from appearing on our user’s log in screens. I wanted to add a rule that prevented them from appearing on our url . For example “company.com/login”. How would I create that rule in a campaign? Thank you

3
Jordan
8 months ago
R
rushil23Scholar
asked in Campaigns

Not receiving notifications on iOS device

We setup ONE certificate in development and production and we have 2 different apps. However, our notifications only work in production environment, not in development environment. Testing it says that its “sent” however we don’t get the notification. Whats the best way to debug logs here? 

3
Jordan
9 months ago
L
lindsayoathcare
asked in Campaigns

How to test send times?

I’d like to test different send times for push notification broadcasts, but I don’t see that the AB test functionality lets me send the same message at different times. How do I do this? 

2
digitalisierungsprofi
9 months ago
A
aboensNovice
asked in Campaigns

Auto retry time limit too short, how to solve within campaign?

We want to set a email limit for a campaign to 1 email sent per user every 4 days. We cannot use the auto-retry feature in Customer.io because it only supports a retry window of up to 48 hours.We have decided to create our own re-try mechanism in the campaign using conditions.How to interpret this? (screenshot above) Does this condition apply to "Email 1 - QT V1" in this specific instance of the campaign "Quick trip V1" or to ALL instances of the campaign "Quick trip V1"? 

1
Jordan
9 months ago
A
allisonwNovice
asked in Campaigns

Multiple Goals Single Campaign

Hey there! I’m working on an abandoned trial campaign. I’d like to track two discrete events from my email campaign:How many users engage with the email and then start a trial within 7 days.  How many users engage with the email and then successfully convert within 3 weeks. I see that I can set up “Or” filters for both criteria in the campaign goal, but I want to be able to report on these two metrics separately. I don’t want just one campaign goal that includes both of these filters. Any ideas? Thanks!Allison

2
A
9 months ago
Customer.io
Customer.ioScholar
published in Campaigns

Adding People to an Existing Workflow in Customer.io

 Introduction It's common to realize the need to incorporate more people into your workflow after launching live campaigns. This guide addresses how you can achieve this while minimizing potential complications.ProblemYou've launched a campaign but now need to introduce additional people to the workflow. There's an understanding that modifying live campaigns could trigger undesired consequences, so it's crucial to proceed with care.You can read up about handling changes in live campaigns here and visit the specific campaign guidance page here. SolutionThough it's feasible, it's generally advisable to refrain from altering live campaigns. Instead, two alternatives are presented:Create a new campaign incorporating the new trigger segments, then replicate the workflow items from the existing campaign. Details on how to replicate workflow items can be found here. Add newer trigger segments or modify the conditions on the underlying segments within the existing campaign. Should you opt for

690
Customer.io
9 months ago
I
izzynieto
asked in Campaigns

Can You Check Which Emails Unsubscribed From a Campaign? If yes, how?

Hi,I’m trying to figure out exactly which user unsubscribed from a campaign. I know how to do it when I have the email address, but I’m trying to find out the emails this time. Thanks,  

1
Felix
9 months ago
U
uday
asked in Campaigns

How can I implement a weekly streak with the events that I have available in CIO?

Hi,We fire an ‘Application Opened’ event to Customer.io whenever a user opens an app.We would like to know if a user has an ‘Application Opened’ event available every calendar day for the last 5 days. If Yes, we would like to send them a particular email saying ‘Hey, Congratulations. You have been active for last 5 days.’Do you know if it is possible to fire an email based on the check that a particular event happened every day in the past X days? If yes, how do we do this? Kind Regards,Uday SinghProduct - beatvest.com 

1
Michael
9 months ago
S
Sean BNovice
asked in Campaigns

I want a set of users to see a web app pop-up daily. So far they aren't

Hi Everyone, I’m running to an issue where not all users in a segment are seeing the web-app pop-ups we are creating. I’m finding it very difficult to trouble-shoot. It seems like some are exiting the campaign early even though I have it set to never exit. My Goal: To send the same web-app message to all users daily. Please help me format so that those conditions can be met. Thank you in advance.

2
S
10 months ago
E
EstherNovice
asked in Campaigns

Managing subscriptions

Hello Everyone,Is there a way of creating multiple subscriptions, so some of users may unsubscribe from promotional messages but remain subscribed to our product updates?Thank you in advance for your help!  

3
Rachel
10 months ago
C
caps_jNovice
asked in Campaigns

API trigger to broadcast a flow

Hi, I’ve been trying to trigger a broadcast flow through an API call in python The documentation says to follow the following steps:import http.clientconn = http.client.HTTPSConnection("api.customer.io")payload = "{\"data\":{\"headline\":\"Roadrunner spotted in Albuquerque!\",\"date\":1511315635,\"text\":\"We received reports of a roadrunner in your immediate area! Head to your dashboard to view more information!\"},\"email_add_duplicates\":false,\"email_ignore_missing\":false,\"id_ignore_missing\":false}"headers = { 'content-type': "application/json", 'Authorization': "Bearer REPLACE_BEARER_TOKEN" }conn.request("POST", "/v1/campaigns/{broadcast_id}/triggers", payload, headers)res = conn.getresponse()data = res.read()print(data.decode("utf-8"))I replaced the bearer token by an app API key and the broadcast_id but I got the following error : {"errors":[{"detail":"wrong datacenter","status":"301"}]}It seems strange to me that there is no spot to specify the workspace I want to r

1
Penny
10 months ago
Z
ZRGconNovice
asked in Campaigns

Can I use the API to send "All Drafts" in a campaign?

Hello, I'd like to know if it's possible to use an API call to send all drafts in a campaign. While I'm aware that we can change the "sending state," this doesn't address my need. I aim to have drafts sent out at a specific time every week (on Fridays). However, since people join the campaign at different times, setting a fixed time delay won't be effective. Is there an alternative method to achieve this?

2
Z
10 months ago
J
jessica_uiflow
asked in Campaigns

Newsletter viewable externally

Is there a way that after a newsletter is sent out that the content can be viewed externally. For example, is there a way for the content to be embedded into a website or linked to from a website? Thank you

2
J
10 months ago
A
annmjNovice
asked in Campaigns

Trouble with campaign after fixing error

Hi! I’m having trouble with a campaign.I set up a campaign to send one email, then another one 3 days later if links in the email have not been clicked. I sent the first email automatically, and set the 2nd one to send 3 days later as queue draft with a true/false branch condition. Now, 3 days after the original email, I checked the emails that were in the queue and realized I had set the true/false branch wrong - all the emails in the queue were for people who HAD clicked links in the email, which is the opposite of what I was trying to do.I deleted these emails from the queue and corrected the true/false branch conditions. But how do I now make it so the emails get sent out to the right people? The time trigger (3 days) has passed.Hope the above makes sense, thanks a lot!

1
Penny
10 months ago
J
Jeremy JNovice
asked in Campaigns

Replicating a Look-up Function for Drip Campaign

Because of our account set-up, we have different customer ids with the same email address. I know this is not efficient, but fixing this has not been a priority. Additionally, for other business-related reasons, we cannot merge them.There are multiple opt-in points on our website to a newsletter, and people are often signing up in multiple places. We are building a drip welcome campaign for new subscribers. The problem is that, since multiple IDs exist for some subscribers, multiple drip campaign emails can initiate per email address.I’ve created a delay and a batch update in the drip campaign that tags any other concurrently created ids as having already been treated with the drip campaign. This will take care of someone who signs up once on one page and and then 5 minutes later on another.What I don’t know how to deal with is someone who comes back a few weeks later and signs up again (believe it or not, this happens regularly). They’ll have a new ID and the concurrent batch update w

2
J
10 months ago
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