Question

Image is not shown in push notification

  • 7 February 2024
  • 1 reply
  • 60 views

I got the issue image is not shown in the push notification when I tried to trigger push from Campaign test push.

I tried many way and even followed this guide https://customer.io/docs/sdk/ios/push/#rich-push but it did not work.

Anyone know how to solve it ? Thank you.


1 reply

Userlevel 2

Hi there,

There could be a few different reasons for this, so I would like to ask that you run through a few troubleshooting steps to rule out common configuration errors to help get you unblocked. If you’re not one of the technical stakeholders for your mobile project, it may expedite things if you can loop in your technical team on the conversation as well.

Please start by viewing the steps in our troubleshooting guide.

 

If the issue persists after checking our troubleshooting guides and working through any of the outlined steps, we will need a few more details, which you could send through to our support team here: win@customer.io.

  • Which SDK and version are you using when the error occurs?
  • What is the specific error you are seeing?
  • So that we can work to reproduce, what steps led to the error you are seeing?
  • Which devices and operating system versions are you testing with?
  • Finally, please share text copies of the relevant logs from the troubleshooting steps above.

 

Let us know how your troubleshooting goes!

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