I created a true/false branch for users who clicked in an email, I do see people under the “false” branch (people who didn’t click) but I don’t see people under the “true” branch (people who clicked) although I know that people clicked (based on a segment and based on the user activity).
What can be the reason for this issue?
Best answer by anandmarar
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Hey EM92,
can you also provide a screenshot of the condition in your flow? There might be an error and thus everyone goes to the “false” branch automatically.
Best,
Felix
Thanks,
Hmm… seems to be correct. Have you doubledchecked if you are tracking the opens in clicks in “First email”?
Would you mind sharing the segment definition as well in which the clickers got selected correctly? And: is there any chance you selected the wrong email, e.g. from a test campaign with the same name? (happened to me once).
Best,
Felix
The thing is that I see people in the two segments I created (each for the URL click).
The issue is with the true/false split - for some reason it doesn’t count the “First Email” clicks. I could change it to “Any Email” because the other ones don’t have a URL link there.
I ended up replacing the True/False split with a Segment split, and hopefully this will work out.
Hey EM92,
I would have suggested the same thing. But be aware, that a click on the unsubscribe link is also a click. In order to be more specific you can use the “clicked a the specific url”. There, you can work with RegEx expressions to define the url.
Nevertheless I would reach out to support to ask about the misbehavior. I am sorry I couldn’t solve the problem.
Best,
Felix
Thank you,
I've added a “1-day” delay between the first email and the segment split, allowing the system time to update and to ensure the customers' attributes are updated for clicks, as immediate updates would result in the record not being set and being categorized under “All Others.”
If the domain of the urls you’re sending the traffic to is example.com, then you can use the condition - clicks on any link https://example.com/*
This wil encompass every link and exclude clicks on the unsub link.
In the first screenshot you shared, you need to add a time delay before you check for clicks to the links in the email. As per the current setup in the screenshot, customer.io will start looking for clicks as soon as the email is delivered and since the profile hasn’t clicked (or even opened) the email, they are being redirected to the FALSE flow.
Your conditions are perfectly fine. Just add a time delay.
Thank you
Thanks,
I don’t see a way to define the URL in the true/false component - there’s only “has ever “ > “been clicked”.
Thanks,
I don’t see a way to define the URL in the true/false component - there’s only “has ever “ > “been clicked”.
Sorry, my bad. You can create a segment using that condition and then use the segment in the true/false step in the workflow.
Regarding the delay, I would have a minimum of 1-day delay but then that is dependent on the business use case which I am unaware of.
Awesome! Thank you both
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