Questions on campaign setups, goals and triggers.
- 101 Topics
- 162 Replies
Adding filtered segment back into active campaign
I have a campaign triggered by a segment. When the campaign was originally launched with Segment 1, it had a filter that excluded Segment 2. I now realize that I want Segment 2 to go through the campaign. I would like to manually add Segment 2 into the campaign. The only solutions I could think of were: Create a duplicate campaign and send Segment 2 through it Find a way to for the trigger to reassess Segment 1, realize excluding Segment 2 is no longer a requirement, and send Segment 2 people through the campaign Find a way to add an ad-hoc segment to the campaign
Send emails in campaign at specific date
Hey there :) so we’d like to set up a campaign with three emails that should be sent out automatically at predefined dates in January/February and March. However, I couldn’t find out how to send the emails at a specific date/time. Wait until, time delay and time window are, as far as I can tell, not precise enough. Is there a possibility with wait until / time delay / time window which is more precise or another way that I am not aware of or would it be better to send the emails out via broadcast?
Sending different text messages depending on the time of the event
We want to trigger and automatic text message when a user submits a form. We have an Event for this and it triggers a Campaign. The Campaign sends a message such as “Thank you for applying….” We’d like to change the copy of this message depending on the time of the day (as well as if weekend or not). It seems like the only possible way is to add a ts attribute to the customer via liquid, and then create 3 separate messages with complex exclusion rules in liquid. Is there an easier way to change up the message depending on the time at which the Event was triggered?
Add a single contact to Campaign?
Hi,Is there a way to add contacts manually to a Campaign?I had a campaign that was misfiring for a while, so some of the contacts did not receive it when they should have. Now the campaign works and I want to manually add them to the Campaign. Is that possible within customer.io ?I guess I could send a custom event to the contact, but this would not work in this specific campaign. I know that for a few other MA solutions this is an out of the box option.
How to "Test" your campaigns are working as expected
Does anyone have a strategy for testing their campaigns are working as expected? This is mainly about logic/conditions vs things like deliverability. I was poking around the API to see how it might be possible to cobble something together programmatically.There are a couple endpoints missing for a workflow I’m thinking about. I submitted these as a feature request to the API team 😎. Here is the proposal if anyone is interested (https://mellow-rhythm-01e.notion.site/API-endpoint-to-Read-Update-the-Delays-Action-0436b931e86f41c7aafc16f72302fa9e)Do you have something you do entirely within CIO? Or, some other way?
How to suppress journey records from a broadcast email
Hi all! I’m wondering if there’s an easy way to suppress records who are currently going through a specific journey from receiving any additional emails until they’ve exited that journey. I’m assuming I’d need to build a new segment as a suppression list but I’ve no idea where to start… any thoughts? TIA!
Hi Community!I am still learning and would like to run some A/B testing for my newsletters and require some setup help. I would like a newsletter to be split 50/50 and sent daily to 50% of users and 3 times a week for another 50% of users. I will have different newsletter emails I will be sending for the upcoming 3 weeks. Can I set it up as newsletters (I have already created a content) or should I create a workflow campaign?
Issues in time delay
I created a workflow and added a time delay of five minutes. However, when I checked it, it says that people are waiting for a day. I check the customer’s journey and see that they’re waiting in a grace period for a day. Why is there a grace period when I only put a time delay of five minutes?
How many times per day can I update collections?
Hi there!I'm just wondering how many times a day a collection could be updated? My product has "events" that a user can create. I'd like to add each new event that a user creates to a collection. Right now that is once or twice a day. But in the future it could be many more.Would it be okay to "update" a collection 20 times a day?Can anyone help me here?Thank you!
Transactional vs Campaign triggered email
Hi,I'd like to understand the benefits of using transactional e-mails vs a campaign triggered e-mail for eg. a "Transaction failed" e-mail. Could you please also elaborate on the differences in delivery between the two options? Do I understand correctly that really, the only difference is the fact that transactional e-mails also go to unsubscribed users?Thanks for your help!Best,
SMS Sending Rate
Let's say we want to use your Twilio integration to send 500k or a million+ SMSs as fast as possible via broadcast. Would that be an issue with Customer.io? Twilio does not have any limitation we believe, but we want to make sure Customer.io can handle that or we would need to throttle?
Option for customers to exit a workflow in a campaign
Hi Customer.io, How can I add a link to an email body that allows customers to drop out of a specific workflow without having to unsubscribe from emails? We have a campaign that runs in our Production workspace. We’ve had requests for customers to not receive further communications from this campaign, but do not wish to fully unsubscribe from our mailing lists. Is this possible and if so, is there a set of instructions of how to set this up?Best wishes,Marcela
Mass Delete Profiles
I've noticed that our account is massively exceeding it's subscription usage allowances, so am looking to delete all our users on my workspace.I am looking to remove them all so that they no longer continue to contribute to our billing. I've tried to do it on the interface, but it said I would need to contact support in order to do this. Could you therefore help me with this? Thanks!
Hi,We have recently noticed the "Merge" button on your interface and was wondering if that could be useful to as we now are dealing with duplicate user accounts. On the other hand we are also kind of hesitant to do something that might in some way mess up our database.What impact does this merge have and would we be presented with some kind of merge wizard when using it?
Campaigns, Plain Text Email Formatting
Hey there,I am trying to add space on plain text emails for mobile viewing. Currently the content goes right up to both sides of the screen.Additionally, I'm looking to see if it's possible to update an email signature for a plain text email with a design/colored logo.Can anyone help?Thank you.
Stopping a campaign
Hi! I have a question about what happen to my public when I stop a running campaign. Do they continue until the end of the journey or the flow is immediatlly stoped for everybody and they no longer will recieve the following communications from the journey?Another question is: why can't I remove an 'exit' from a campaign?Thank you very much
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