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Workflow branch on event occurrence count

  • 15 November 2023
  • 2 replies
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Hi. I’m attempting to create a workflow that is essentially these three steps:

 

  1. send email A
  2. wait 1 day, and then if event X hasn’t occurred yet send email B
  3. wait 1 more day, and then if event X hasn’t occurred twice send email C

 

In Braze I know you can set rules on event triggers such as event-received-at-least-n-times and event-received-less-than-n-times. Does customer.io have an equivalent way of structuring this logic or is it on me to send a different event for the second occurrence?

Thanks

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Best answer by Penny 16 November 2023, 08:40

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Userlevel 4

Hi @leemhenson ,

 

It isn’t quite the same in Customer.io and we can’t do this from within the workflow. But as an easy workaround we can create a data-driven segment to look for whether a specific event has been performed 2 times (and if you want, you can specify a timeframe as well). 

 

Here’s a quick example: 

 

Within the workflow, in Step 3, you can use a True/False branch to check if the person belongs in the above segment to determine if they should get email C. 

​I hope this helps to get you moving along in the right direction! ◡̈

 

Best,

Penny

Perfect, thanks Penny!

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