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Is there a way to understand which link the user clicked in email?

  • December 19, 2023
  • 2 replies
  • 125 views

  • Novice
  • 10 replies

I created an email survey with a single question (yes/no question). Clicking on any of the answers will open the browser and submit the answer to Google Forms automatically.

Now I’m trying to create a segment of users who clicked “Yes” or “No”. I thought that through Customer.io I would know what specific link the user clicked. Is it possible?

 

Thanks!

Best answer by EM92

Found out how: Using “Segments” I create a segment using the parameters:”Email” > [Select a specific email / or every email] >  “have ever” > “been clicked“ > “on tracked link matching” > [URL that you want to track]

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  • Author
  • Novice
  • 10 replies
  • Answer
  • December 19, 2023

Found out how: Using “Segments” I create a segment using the parameters:”Email” > [Select a specific email / or every email] >  “have ever” > “been clicked“ > “on tracked link matching” > [URL that you want to track]


Felix
  • Novice
  • 223 replies
  • December 19, 2023

Hey EM92,

that's exactly how I would do it as well. You can also use Regex expressions within this field. For me the wildcard (*) helps always a lot.

*yes* would select everyone that clicked an url where "yes" is present, no matter where in the url.

 

Hope that helps,

Felix


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