Mobile

Anything related to push, in-app, SDK, custom payload, etc

  • 56 Topics
  • 89 Replies

56 Topics

K
kristinejohnson
asked in Mobile

WHy are my attributes not updating via the iOS SDK?

I have noticed the platform is displaying inconsistent data for the App Version. For example, the customer profile shows the App Version 1.5. But when I view the recent activity, the application shows 1.6. Is the app_version something we have to pass on our side?

1
R
10 months ago
E
EvieMarieNovice
asked in Mobile

Cannot track push metrics

I sent test push notifications to myself but cannot track the state of those messages (Opened, delivered). What do I have to do? 

1
P
10 months ago
A
Angeli
asked in Mobile

I'm not seeing open rates in my push potifications

 I've sent out a few push newsletters, but none of them have been opened. It's really strange because I've sent quite a few, including some just a few hours ago. Any idea what could be going on?

1
M
10 months ago
A
Angeli
asked in Mobile

My push notification deep link is not working

Whenever I set a URL for a push notification and click on it, instead of taking me to the intended webpage, it just opens the app on my home screen. Looking for guidance on what steps I should take to resolve the issue of my push notification deep link. Thanks!

1
M
10 months ago
E
EvieMarieNovice
asked in Mobile

In-app messages are not sending when email is used in "To" field

Has anyone run into this issue with in-app messages before? My in-app messages are not sent when the "To" field is set to {{customer.email}} but are sent when set to {{customer.id}}

1
J
10 months ago
D
Dia_dogsNovice
asked in Mobile

Having Issue with Page Rules on my S.P.A

In-app messages keep showing up on the wrong pages in my app, even though I’ve set page rules, why is that?

1
R
10 months ago
D
Dia_dogsNovice
asked in Mobile

customers are not receiving in-app messages when using email

We identify our customers in Customer.io with an id and an email, however, in-app messages will only be delivered when they are addressed to the cusomter’s id, why is that?

1
R
10 months ago
A
aegisdownNovice
asked in Mobile

Android SDK & Jetpack Compose

Is your Android SDK compatible with Jetpack compose? 🤔Thanks! 

1
F
10 months ago
A
aegisdownNovice
asked in Mobile

Android Users Not Receiving In-App Messages

I'm using your Android SDK to send in-app messages to customers. However, none of them are receiving the messages even through they are are marked as "Sent." Could you help me understand what the issue could be?

1
F
10 months ago
M
misty
asked in Mobile

Add attributes from in-app message

I’d like to collect some user data from an in-app message and add this information as a profile attribute. For example, I would like to determine if they prefer text or email communication. What would be the best way to collect this information and store it on the profile via an in-app message?

1
E
10 months ago
M
misty
asked in Mobile

Send in-app messages with Segment

I’m using Segment to send events to Customer.io. How do I implement in-app messaging with Segment?

1
E
10 months ago
M
mcc
asked in Mobile

In-App Message Issue: The status of my messages are “Sent”, but the message never show up in my app.

I have the script on my web site and mobile app, and I am identifying people, but I noticed that no in-app messages I send are being received. They say “Sent” but they are not showing up. I’m struggling to understand what I’m doing wrong.

1
M
10 months ago
M
mcc
asked in Mobile

In-App Message Question: Can I track which button is clicked and do something with that data?

I’d like to track which button is clicked in an In-App Message. Is it possible to do this?

1
M
10 months ago
H
holly_wood
asked in Mobile

Is it possible to use Whatsapp without Twilio?

Is it possible to use Whatsapp without utilizing Twilio’s API? I see many companies are becoming Whatsapp Business Solution Provider and not dependent on Twilio. Thanks!

1
D
10 months ago
R
RachelCommunity Manager
asked in Mobile

Why Customerio mobile SDKs?

We are looking to set up PUSH and web in-app but are wondering if we should use Customerios SDKs, or go with a home built solution, do you have any recommendations on features and such? 

1
R
10 months ago
K
kimberly01
asked in Mobile

API call to trigger Push Notification

Hi Community! Is it possible trigger a call to your API from my backend to trigger a push notification?

2
ljho
11 months ago
J
jpal
asked in Mobile

How do I activate Whatsapp in our account?

I need to be able to send Whatsapp messages, how do I activate this in our account?

1
J
11 months ago
B
brorisNovice
asked in Mobile

Push error - APNs 400 BadDeviceToken

Hello I’m trying to test sending push notifications to iOS devices directly using APNs instead. But now I’m getting an "APNs 400 BadDeviceToken" alert. What does this mean and does anyone know how I can fix this?

1
P
11 months ago
B
brorisNovice
asked in Mobile

Push error - FCM_UNAUTHENTICATED

Hey Community, I’m now receiving an "FCM_UNAUTHENTICATED" error message for IOS devices but on android devices it's working well. I’m not very sure what I’m doing wrong here. Does anyone know how I could can resolve this issue?

1
P
11 months ago
B
brorisNovice
asked in Mobile

Push notifications failing to due to FCM INVALID_TOKEN: Invalid platform or token

I’m trying to send out push notifications messages but they don’t seem to be delivered and I get the error: FCM INVALID_TOKEN: Invalid platform or token.What does this mean and how can I fix this so I can send out push notifications? 

2
D
11 months ago
P
praloud
asked in Mobile

Deeplinking in Push notification

I’ve using react native customerio-reactnative: 2.3.2 to implement push notifcations in my app.As of now, I’ve successfully implement the rich push notifcations in my system.I want to handle the deeplinking manually based on Deep link url insert from customer io panel.How can I access all those push notifcations messages payload (including deeplinking url) ?Based on the that url, I’ll be handling the navigation. ( i may need to make api request based on the url before redirecting to particular screen )How can I achieve this in my app ?

3
R
11 months ago
J
jkaya
asked in Mobile

Push Notifications best practices

Hello Customer.io Community,I hope this post finds you well. I am currently working on implementing a notification center in my app and would like to know the best way to use Customer.io for this purpose. We previously used Firebase to trigger specific notifications, and we want to user customer.io for this in the future, for more flexibility.Our app has a notification center that displays all notifications for a user chronologically, including categorization. These notifications are probably managed through our backend, but we now want to send specific notifications to the user through mobile push notifications. The user should also have the ability to deactivate or activate certain notifications.I am looking for advice and insights from the community on the best practices for implementing this feature with Customer.io. How have you successfully implemented notifications in your app using Customer.io? What tips and tricks can you share to ensure success?I appreciate any input and guid

1
B
11 months ago
T
tobysola1Novice
asked in Mobile

Customerio SDK needed for in-app messages?

Hi, My app is built in Flutter. Customerio doesn’t have a Flutter SDK, so I’m using Segment to trigger events, etc. and make Customerio work. Do I need to have the Customerio SDK in order to do the new in-app messages? Or can I do it with my current tech stack? Thanks, Toby 

2
T
1 year ago
M
majormaseNovice
asked in Mobile

Can I create rich push in JSON without utilizing the SDK documentation?

My product team informed me we can not integrate the SDK documentation without creating issues in our app. Is there a way I use JSON to send a rich push without the SDK? 

5
ljho
1 year ago
M
maxine.CPNovice
asked in Mobile

Does Customer.io support anonymous users on mobile?

Could I message anonymous users from mobile downloads? We have a ton of anonymous users who download our app but we don’t collect the information on who they are right away. Are we able to target these users w/ push notifications? Thank you! 

1
Felix
1 year ago

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