Android Users Not Receiving In-App Messages

  • 25 May 2023
  • 1 reply

I'm using your Android SDK to send in-app messages to customers. However, none of them are receiving the messages even through they are are marked as "Sent." Could you help me understand what the issue could be?


Best answer by frankie 26 May 2023, 08:12

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1 reply

Hi, aegisdown! 👋

It’s my understanding that your Android users are not receiving your in-app messages.

To resolve this, you'll want to make sure that you installed and initialized both the SDK and in-app module. If you've already done this, you'll want to confirm that your app is identifying people. The reason for this is that if your app doesn’t identify people using the "To" value you select when configuring your in-app message, Your messages will appear as Sent, but will never actually be received by the customer.


I hope this helps! 😊