I enabled in App messaging using data.enableInApp = true, and tried to send a test message but didn’t work
In App messaging is not working
Best answer by Jordan
Hey
Did your test message target the {{ customer.id }}
value, or did you attempt to send via {{ customer.email }}
?
If so, can you also confirm that your in-app message’s “page rules” and “display” configuration allow for delivery to iOS/Android mobile apps?
- https://customer.io/docs/journeys/send-in-app-message/#page-rule
- https://customer.io/docs/journeys/send-in-app-message/#display-and-position
If you still can’t get the message to show on your device, can you open a help ticket via email to win@customer.io and mention this community thread? If possible, please also remember to capture debug logs and share those with us. (https://customer.io/docs/sdk/react-native/updates-and-troubleshooting/troubleshooting/#capture-logs)
Thanks!
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