I enabled in App messaging using data.enableInApp = true, and tried to send a test message but didn’t work
Best answer by Jordan
View originalI enabled in App messaging using data.enableInApp = true, and tried to send a test message but didn’t work
Best answer by Jordan
View originalHi Mahmoud,
I'd like to get a few more details from you to be sure we point you in the right direction:
email
, id
, or cio_id
, that’s the value you'll need to direct your messages to. The message won't be delivered if your site/app doesn’t identify people using the value you select.When using the Send Test feature, your "user token" will be one of the above identifier values.logLevel
to debug
. For instance, if you use the iOS SDK, you can learn more about enabling debug mode here. Please share the logs with us, and we can troubleshoot further.We will keep an eye out for your reply!
Hi Mahmoud,
I'd like to get a few more details from you to be sure we point you in the right direction:
email
, id
, or cio_id
, that’s the value you'll need to direct your messages to. The message won't be delivered if your site/app doesn’t identify people using the value you select.When using the Send Test feature, your "user token" will be one of the above identifier values.logLevel
to debug
. For instance, if you use the iOS SDK, you can learn more about enabling debug mode here. Please share the logs with us, and we can troubleshoot further.We will keep an eye out for your reply!
1- We are using react native sdk
2- we identify user by id
3- no we are not using it
4- we are using customer io logs and events all over our app and it’s working fine
Hey
Did your test message target the {{ customer.id }}
value, or did you attempt to send via {{ customer.email }}
?
If so, can you also confirm that your in-app message’s “page rules” and “display” configuration allow for delivery to iOS/Android mobile apps?
If you still can’t get the message to show on your device, can you open a help ticket via email to win@customer.io and mention this community thread? If possible, please also remember to capture debug logs and share those with us. (https://customer.io/docs/sdk/react-native/updates-and-troubleshooting/troubleshooting/#capture-logs)
Thanks!
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