Hi, IOS devices don’t add to People Devices. Other things on IOS works well, events are tracked.
On android devices all works good :)
iOS device token registration via customerio-react native lib
Userlevel 2
Hi Michal,
Byron here from the Customer.io technical support team.
Without knowing more about how you have the SDK configured and other app details, it’s tough to say exactly why iOS devices are not synced to your profiles.
If you haven’t had a chance to review our troubleshooting guides, I recommend starting there. We have a bit of info regarding device sync between staging and production builds, if that is relevant to your situation: https://customer.io/docs/sdk/react-native/updates-and-troubleshooting/troubleshooting/#why-arent-devices-added-to-people-in-production-builds
If you haven’t already tried updating the SDK to the latest version, I recommend that step in case we have already resolved an issue related to device syncing: https://github.com/customerio/customerio-reactnative/releases/tag/3.1.13.
Once updated, try enabling debug logging in the app and then try to sync the device to a profile to check for errors in the logs: https://customer.io/docs/sdk/react-native/updates-and-troubleshooting/troubleshooting/#capture-logs
If you continue you see the issue, would you mind writing submitting a support ticket for the issue?
Reply
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.