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758 Topics
G
GabeGillScholar
asked in General Q&A
Do you support creating content in multiple languages that will automatically apply?

If so, which languages? Will it auto apply to everything within a campaign including Email, SMS, Push, and In-App?

1
Felix
1 year ago
T
Taylor244Scholar
asked in Email
Are IPs tied to a domain or Workspace?

We want to use the same sender email address on both our testing workspace and our production workspace and I want to make sure that the emails are sent through the same IP.

1
mike
1 year ago
L
LukeOB
asked in Mobile
Is it possible to have two lines in a push notification title?

I’ve seen WhatsApp and other apps can send a push notification with a two-line title (both lines in bold, and then the body). Is this possible in customer.io?

2
Felix
1 year ago
T
Taylor244Scholar
asked in General Q&A
How many nested objects can a single event store?

Wondering if there is a limit on nested data objects I can store? Any info around limitations on nested data would be helpful! 

1
Jordan
1 year ago
J
JeffMahanScholar
asked in Campaigns
How does Customer.io handle throttling?

Hi there,I am specifically wondering how Customer.io handles delivery. Is there a threshold of a certain amount of messages per hour or second? What is the maximum send rate?

1
caitlinboatright
1 year ago
L
LizMariScholar
asked in General Q&A
Segmenting based off of user behavior?

Am I able to build segments based on behavioral data? If so, how far back can I segment off of the behavioral data?

1
K
1 year ago
L
LolaLegrandNovice
asked in General Q&A
Is data encrypted?

Is data within Customer.io encrypted at rest and in transit?

1
K
1 year ago
L
LolaLegrandNovice
asked in Campaigns
Duplicating campaigns?

I know you can duplicate templates, but is it possible to duplicate entire campaigns with their event, triggers, A/B testing, segments conditions, etc? 

1
K
1 year ago
G
GabeGillScholar
asked in Campaigns
Where can I insert transactional messages?

Am I able to leverage transactional notifications in a multichannel journey (order confirmation, still working on it, order shipped, order delivered)? Are transactional messages available for all channels as well?

1
Jordan
1 year ago
T
Taylor244Scholar
asked in Data & Integrations
Are landing page possible with Customer.io?

I don’t see any documentation that would imply you have native landing pages. If we needed to, could we have our dev team build them out and connect them to Customer.io?

1
Felix
1 year ago
T
TinaTranNovice
asked in General Q&A
Can campaigns use targeting that was created outside of the campaign?

Is there a way to import segments via a third party (our CRM or CDP for example) into Customer.io and use it to trigger campaigns? Even though the segment is not built in Customer.io? 

1
Felix
1 year ago
J
JoannefromtheHighNovice
asked in Campaigns
Drafts being sent to Test

HiI just started my first onboarding campaign that is trigger based (events through segment).I can see the drafts and can press send on users who trigger these events but the emails deliver to the test account and not the user email, what am I missing?

2
J
1 year ago
Felix
FelixNovice
asked in Data & Integrations
Email Performance by Localization

In case I am using different languages in my emails after setting up the localization feature: How can I see the performance of all versions? Is it possible to filter in the anayltics dashboard by “langauge”?

2
Felix
1 year ago
L
LolaLegrandNovice
asked in General Q&A
AI capabilities

Does Customer.io  have any predictive modeling capabilities? Such as recommending which one of our products to push, time to send a marketing communication, etc? 

1
bethomas
1 year ago
A
Alisha.BrownNovice
asked in Campaigns
Can you limit messages for a customer lifecycle that excludes certain days?

I know you can limit the number of messages an individual gets (as to not spam if they so happen to be part of different campaigns, but. are you able to limit sends in a lifecycle journey to exclude certain days of the week? If so, how are exclusion days set up? By stating the day of the week (lets say, no messages on Sundays) or could I say no messages if they’ve received 4 emails in 3 weeks, OR no emails on a Sunday if it’s the first Sunday of the month. Conditions like that. Any detail helps while thinking of my campaigns! Thanks

1
M
1 year ago
M
mustafaNovice
asked in Data & Integrations
How to track website visitors data via customerIo ?

Hi there,we are considering to move from GetGist to CustomerIo.one great thing that is present in GetGist service is out of the box tracking of some useful website visitors data, such as:IP City (the city reported by the contact's ip address)Browser versionFirst Page SeenNumber of Page Viewsnumber of unique daily sessionsetc.Does customerIo provide a way to get such a data ?How this can be implemented ?

1
Erica
1 year ago
A
Alisha.BrownNovice
asked in General Q&A
Does Customer.io support Send Time Optimization (STO)?

Would love to automate sending times based off of best and most efficient times for my users, can I do this within Customer.io?

1
aaron
1 year ago
K
Kim LiljehultNovice
asked in Campaigns
Howto delete (or rename) FORMs

HiI'm a Newbie here.Im my CU IO testing there is now some FORMs I want to delete.How do I clean up the FORMs list?- forms was created with url and name when creating a campaign.ThanksKim

4
K
1 year ago
C
CianMagScholar
asked in General Q&A
Will Customer.io work on all browsers?

Are all browsers supported in Customer.io? In other words, can I access Customer.io on any web browser? Including mobile devices? For clarity, I’m talking about https://fly.customer.io/. Thank you!

1
M
1 year ago
L
LizMariScholar
asked in Campaigns
How granular can A/B testing get?

For example, can I test text, image, CTA's, positions of content, etc? Do you support A/B testing on all channels? Any additional information about nuances would be highly appreciated! Thank you 

1
M
1 year ago
K
Kim LiljehultNovice
asked in Data & Integrations
Any experience with FORM in Thrive Themes and Thrive Leads?

HelloWhen I enter the url address, CU can find the form, but no data is transferred from the form when it is used.Maybe it's just me who hasn't quite understood the full setup with data from a form into CU.Thanks :)Kim Liljehult - Denmark

3
K
1 year ago
H
harmonieNovice
asked in Email
Is there a content editing history on customer io ?

Hello, customer io didn't count my last save and i've lost all of the last update i've made to a mail design. I’d like to know if it’s possible to find any saves or editing history somewhere ?Thanks :)

1
D
1 year ago
T
Taylor244Scholar
asked in General Q&A
How can I use CRM data to trigger campaigns in Customer.io?

Is it possible to trigger a workflow based on a change detected in the opportunity data from our CRM? We are in the middle of evaluating a CRM to go with, so just wanting to make sure this would be possible.

1
Ryan_cio
1 year ago
M
MattOnce
asked in General Q&A
Are drop shadows possible for in-app messages?

I’ve been trying to figure out the syntax to get a drop-shadow / box shadow effect working on the in-app messages, but without success. Has anyone managed to get it to work?

2
M
1 year ago
T
TinaTranNovice
asked in Campaigns
Is there a cap on how many messages I can send a month?

Of course following fair use guidelines and following proper opt-in protocol and all, is there theoretically a cap or a maximum number of messages (between email, SMS, push, and in-app) I can send a month? 

1
caitlinboatright
1 year ago
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