Whenever I set a URL for a push notification and click on it, instead of taking me to the intended webpage, it just opens the app on my home screen.
Looking for guidance on what steps I should take to resolve the issue of my push notification deep link. Thanks!
Best answer by Mau
Hi Angeli,
If you're having trouble with deep links in push notifications, try these steps:
Ensure that your application supports deep links. You can refer to our documentation on how to register push notifications for React Native apps: https://customer.io/docs/sdk/react-native/push/#register-push.
Make sure that the links being sent from Customer.io are "untracked". By default, links are not redirected to our tracking endpoint unless you're sending an email from Customer.io. If you want to link someone to your application from an email, the links should be untracked so that your application can handle them. You can find more information on this in our documentation on universal links: https://customer.io/docs/universal-links/.
If you're using our SDKs to send rich push notifications, you'll need to follow some additional steps to enable the ability to follow deep links. For example, check out the following links if you're using the Android or iOS SDK:
If you're having trouble with deep links in push notifications, try these steps:
Ensure that your application supports deep links. You can refer to our documentation on how to register push notifications for React Native apps: https://customer.io/docs/sdk/react-native/push/#register-push.
Make sure that the links being sent from Customer.io are "untracked". By default, links are not redirected to our tracking endpoint unless you're sending an email from Customer.io. If you want to link someone to your application from an email, the links should be untracked so that your application can handle them. You can find more information on this in our documentation on universal links: https://customer.io/docs/universal-links/.
If you're using our SDKs to send rich push notifications, you'll need to follow some additional steps to enable the ability to follow deep links. For example, check out the following links if you're using the Android or iOS SDK:
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