Hello,
I have an issue with my “created_at” filter, indeed, all my recent contacts are qualified with “Invalid date” (cf screenshot)
Does anyone know why is it happening?
Also, when I try to create a segment with a dated filter for example “created_at with a timestamp after 30 days ago”, nothing appears and my contacts aren’t added in this new segment.
Thank you in advance for your help!
Eva Maekawa
Best answer by Byron
Hi Eva,
Byron here from the CIO support team. I hope that your day is going well!
From the screenshot and details you shared, I suspect the created_at date values for your profiles are not a valid Unix timestamp (in seconds), so our platform is not able to correctly read them. Please see this link for more info about the timestamp values we support: https://customer.io/docs/journeys/faq-timestamps/#why-dont-people-match-my-signed-up-segment-even-after-i-sent-in-created_at-timestamps
Hi Eva,
Byron here from the CIO support team. I hope that your day is going well!
From the screenshot and details you shared, I suspect the created_at date values for your profiles are not a valid Unix timestamp (in seconds), so our platform is not able to correctly read them. Please see this link for more info about the timestamp values we support: https://customer.io/docs/journeys/faq-timestamps/#why-dont-people-match-my-signed-up-segment-even-after-i-sent-in-created_at-timestamps
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