Is there a recommended way to create conversational flows with whatsapp/SMS where a user can answer and receive a response like an initiated conversation?
I know that customer.io is not for this use case, but is there a external tool recommended for doing this?
Recommended way to create conversational flows
Best answer by Felix
Hey Tomas,
I don't think you can built up campaigns for a conversational flow. CIO is built (regarding Wahtsapp) to send one way communications, in this case the initial trigger. Everything else (the conversation) should better be handled by Twilio or whatever provider you use, because CIO is not getting back the responses form the user.
You can send responses from the user via Twilio Studio http request (in this case a webhook) to CIO to move forward in a workflow. Other providers will most likely have similar features.
With this workaround you could use webhooks in CIO in order to send and receive responses and create a conversation this way in a workflow, but it will be more complex and still would require the providers features.
This would be actually an awesome feature request! Handle responses.
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