In-app message reappearing multiple times after button clicked

Hi Bianca,

This is Byron from the Customer.io technical support team. 

It looks like we’ll need some additional information about the in-app messages that are being sent and an example of one of the profiles you used to verify the issue. Would you mind writing into the support team at win@customer.io and sharing a link to the campaign or broadcast that sent the in-app messages, along with a link to the profile that received multiple messages?

In the past, we have found that there was a backlog of messages that were previously sent and not delivered for a profile. When this happens, as a message is closed, the backlog delivers the next message in the queue. When multiple of the same messages were sent (usually for testing), it could appear that the message is displaying a second or third time, when it’s really another copy of the message that was sent. We can look into this more once we have a little more info.