If I have customers who re-enter a campaign, and the campaign has True/False Split Logic based on message conditions, will prior message logic from previous campaign apply? If so, is there any way to avoid this?
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Message conditions in a workflow
Best answer by SuperNat
Regarding message logic, if you are using "if customer received X message" in an if/then branch, then the message itself will apply, regardless of the campaign. Therefore, if at any point the customer received "Message X", then it would apply here. In this instance, you could use cloned messages and label them separately for different campaigns as a workaround.
Regarding message logic, if you are using "if customer received X message" in an if/then branch, then the message itself will apply, regardless of the campaign. Therefore, if at any point the customer received "Message X", then it would apply here. In this instance, you could use cloned messages and label them separately for different campaigns as a workaround.
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