Hi there - I have an email triggered once a user enters a segment like this:
Enter Segment -> Delay 3 days > Send email
A couple of questions about this pattern:
1. Will the user exit the segment if any of the criteria becomes invalidated?
2. If the user enters the segment on day 1 and on day 2 exists, will the email be sent?
Solved
Delay and exit behaviors
Best answer by SuperNat
Hey! Happy to help.
Users are only evaluated when they move from one workflow to another so yes the user would exit a trigger segment if it's a segment-triggered campaign.
For segment-triggered campaigns, we start a journey for People when they meet the trigger conditions (enter/leave segments) - even if they do not meet the filter conditions. When they do not meet the filter conditions they enter a grace period but their journeys will almost always end with the Person falling out before the first message due to not meeting the filters.
To answer your second question, if a goal segment is set, there are 3 options for a segment-triggered campaign depending on your Goal & Exit setting:
- A user goes through the whole campaign no matter what happens
- A user exits when the conversion goal is met (the user does whatever action you want them to)
- A user exits the trigger and/or filter condition and exits the campaign.
If no conversion goal is set, only the first and the third option are possible.
Reply
Most helpful members this week
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.