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Trouble with campaign after fixing error

  • September 7, 2023
  • 1 reply
  • 33 views

Hi! I’m having trouble with a campaign.

I set up a campaign to send one email, then another one 3 days later if links in the email have not been clicked. I sent the first email automatically, and set the 2nd one to send 3 days later as queue draft with a true/false branch condition. Now, 3 days after the original email, I checked the emails that were in the queue and realized I had set the true/false branch wrong - all the emails in the queue were for people who HAD clicked links in the email, which is the opposite of what I was trying to do.

I deleted these emails from the queue and corrected the true/false branch conditions. 

But how do I now make it so the emails get sent out to the right people? The time trigger (3 days) has passed.

Hope the above makes sense, thanks a lot!

Best answer by Penny

Hey @annmj ,

Campaign journeys are forward-looking, so there isn’t a way for the correct group of people to receive this email via the campaign workflow. Depending on how your campaign is set-up, they would have moved on to the following actions and/or left the campaign. In order for us to better suggest a workaround to help identify the correct group of people who should receive the email to send it off to them, we would need to take a closer look at your campaign set up.

 

Would you mind writing in to our Technical Support Team at win@customer.io with a link to this campaign, and share this Community Post Link so that we better help point you in the right direction here? 

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Penny
  • 133 replies
  • Answer
  • September 8, 2023

Hey @annmj ,

Campaign journeys are forward-looking, so there isn’t a way for the correct group of people to receive this email via the campaign workflow. Depending on how your campaign is set-up, they would have moved on to the following actions and/or left the campaign. In order for us to better suggest a workaround to help identify the correct group of people who should receive the email to send it off to them, we would need to take a closer look at your campaign set up.

 

Would you mind writing in to our Technical Support Team at win@customer.io with a link to this campaign, and share this Community Post Link so that we better help point you in the right direction here? 


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