Hello!
Could you please tell me, what is the way i can add and update contact attributes, such as for example attributes names `marked_as_spam`, `unsibscribed_from_emails`, when contact unsubscribes from mails send by customer.io or marks it as spam. is there a way, i may update contact’s attributes, when such an event happens ?
Solved
marked_as_spam, unsibscribed_from_emails attributes
Best answer by Felix
Hey Alex,
CIO uses a supression list, which is different from a normal “unsubscribe”. In case a user marked your email as spam, CIO will automatically flag your user and will add it to your suprresion list which you can find in Settings > Workspace Settings > Email > Suppression List. You can read up on this topic in these docs here:
That being said, I think there is no need to set this up by yourself manually.
In general, you can use a campaign to update attributes by choosing “create or update a person” in the workflow. You have a couple of options to update the attribute using
- a static value which you define yourself
- another profile attribute
- an event attribute to “save” data in the users profile
- Liquid with all its filter capabilities
- JavaScript
- the remove option whichs deletes the attribute from the profile
Hope that helps,
Felix
Hey Alex,
CIO uses a supression list, which is different from a normal “unsubscribe”. In case a user marked your email as spam, CIO will automatically flag your user and will add it to your suprresion list which you can find in Settings > Workspace Settings > Email > Suppression List. You can read up on this topic in these docs here:
That being said, I think there is no need to set this up by yourself manually.
In general, you can use a campaign to update attributes by choosing “create or update a person” in the workflow. You have a couple of options to update the attribute using
- a static value which you define yourself
- another profile attribute
- an event attribute to “save” data in the users profile
- Liquid with all its filter capabilities
- JavaScript
- the remove option whichs deletes the attribute from the profile
Hope that helps,
Felix
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