Skip to main content
Solved

marked_as_spam, unsibscribed_from_emails attributes

  • March 5, 2023
  • 1 reply
  • 116 views

Hello!
Could you please tell me, what is the way i can add and update contact attributes, such as for example attributes names `marked_as_spam`, `unsibscribed_from_emails`, when contact unsubscribes from mails send by customer.io or marks it as spam. is there a way, i may update contact’s attributes, when such an event happens ?

Best answer by Felix

Hey Alex,

CIO uses a supression list, which is different from a normal “unsubscribe”. In case a user marked your email as spam, CIO will automatically flag your user and will add it to your suprresion list which you can find in Settings > Workspace Settings > Email > Suppression List. You can read up on this topic in these docs here:

That being said, I think there is no need to set this up by yourself manually.

In general, you can use a campaign to update attributes by choosing “create or update a person” in the workflow. You have a couple of options to update the attribute using

  • a static value which you define yourself
  • another profile attribute
  • an event attribute to “save” data in the users profile
  • Liquid with all its filter capabilities
  • JavaScript
  • the remove option whichs deletes the attribute from the profile

 

 

Hope that helps,
Felix

View original
Did this topic help you find an answer to your question?

1 reply

Felix
  • Novice
  • 223 replies
  • Answer
  • March 6, 2023

Hey Alex,

CIO uses a supression list, which is different from a normal “unsubscribe”. In case a user marked your email as spam, CIO will automatically flag your user and will add it to your suprresion list which you can find in Settings > Workspace Settings > Email > Suppression List. You can read up on this topic in these docs here:

That being said, I think there is no need to set this up by yourself manually.

In general, you can use a campaign to update attributes by choosing “create or update a person” in the workflow. You have a couple of options to update the attribute using

  • a static value which you define yourself
  • another profile attribute
  • an event attribute to “save” data in the users profile
  • Liquid with all its filter capabilities
  • JavaScript
  • the remove option whichs deletes the attribute from the profile

 

 

Hope that helps,
Felix


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings