Campaigns and In-App Messaging Not Sending

Hi everyone,

I'm experiencing issues with my Customer.io campaigns and in-app messaging. Initially, when we connected our app to Customer.io, I was able to receive in-app test messages. However, since then, I haven’t received any in-app broadcasts or API-triggered in-app messages. Additionally, I’m trying to build and test an in-app campaign, but it’s not sending.

Here’s what I’ve tried so far:

1. Testing In-App Messages – I successfully received test messages when we first set up our integration, so I know the basic connection was working. However, now I’m not receiving in-app messages from campaigns, broadcasts, or API calls.
2. Reviewing Campaign Setup – I ensured that the campaign is published, the audience segment includes test users, and that the message timing conditions are correct.
3. Checking API Calls – I reviewed our API request logs, and it looks like our track() and identify() calls are going through, but no in-app messages are being delivered.
4. Verifying Device Registration – I checked that my test device is correctly identified in Customer.io, and the device_token is present in the user profile.
5. Testing Broadcasts – When sending an in-app broadcast, I made sure that the user segment was correctly selected, but no messages were received.