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Push error - APNs 400 BadDeviceToken

  • May 5, 2023
  • 1 reply
  • 3299 views

Hello I’m trying to test sending push notifications to iOS devices directly using APNs instead. But now I’m getting an "APNs 400 BadDeviceToken" alert. What does this mean and does anyone know how I can fix this?

Best answer by Penny

Hi there!

 

The "APNs 400 BadDeviceToken" error you're seeing is fairly common. Usually, this is means you will need to get an updated token for the device.

 

The error usually means mean that your device token are either invalid or for a non-production environment; Device tokens are unique to each environment and currently we only support the production environment.


We would recommend going over this section of our help documentation that goes over some of the possible reasons for this and how to resolve it:

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1 reply

Penny
  • 133 replies
  • Answer
  • May 5, 2023

Hi there!

 

The "APNs 400 BadDeviceToken" error you're seeing is fairly common. Usually, this is means you will need to get an updated token for the device.

 

The error usually means mean that your device token are either invalid or for a non-production environment; Device tokens are unique to each environment and currently we only support the production environment.


We would recommend going over this section of our help documentation that goes over some of the possible reasons for this and how to resolve it:


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