I have an issue on iOS where new devices aren’t registering. I am on analytics-sift v3.7.2. The devices are running 18.x, and these are physical devices.
let config = SDKConfigBuilder(cdpApiKey: cdpApiKey)
.logLevel(logLevelDebugCustomerIo ? .debug : .error)
.autoTrackDeviceAttributes(true)
.autoTrackUIKitScreenViews(enabled: false)
.migrationSiteId(siteId)
And then identify:
let body = [
"email": profile.email,
"firstName": profile.firstName,
"lastName": profile.lastName,
"onboardingVersion": profile.lastOnboardingVersion
]
CustomerIO.shared.identify(userId: userData.id, traits: body)
In my People section, the users new devices are not being registered. I do not see any activity from them. For reference, `userId` is a UUID of ours, and it is correct. All variables in the `body` are strings.
I confirmed the API Key and site Id are correct. I also tried creating new ones, using those, and confirming correct.
I am not seeing any activity in People for the known user, nor new users that I tried - never added. No devices added for the existing user either.
Here is the log output (with data scrubbed):
Setting up DataPipeline module...
SharedEventBus initialized
EventBusHandler: Adding observer for event type - TrackMetricEvent
EventBusHandler: Adding observer for event type - TrackInAppMetricEvent
EventBusHandler: Adding observer for event type - RegisterDeviceTokenEvent
Replaying events for key: TrackMetricEvent
Replaying events for key: TrackInAppMetricEvent
Replaying events for key: RegisterDeviceTokenEvent
ℹ️ DataPipeline module successfully set up with SDK
storing device token to device storage token_here
ℹ️ registering device token token_here
ℹ️ Customer.io SDK 3.7.2 initialized and ready to use
EventBusHandler: Posting event - ProfileIdentifiedEvent(storageId: "_storage_id_here", params: [:], identifier: "user_id_here", timestamp: 2025-01-24 16:36:52 +0000)
EventBusHandler: Storing event in memory - ProfileIdentifiedEvent(storageId: "_storage_id_here", params: [:], identifier: "user_id_here", timestamp: 2025-01-24 16:36:52 +0000)
ℹ️ CIO-CDP Migration: No tasks pending in the background queue to be executed.
Error creating the CFMessagePort needed to communicate with PPT.
{"properties":{"cio_sdk_version":"3.7.2","device_manufacturer":"Apple","device_locale":"en-US","screen_height":874,"network_bluetooth":false,"network_wifi":false,"network_cellular":false,"timezone":"America\/New_York","app_version":"1.5.3","device_os":"18.2.1","push_enabled":"true","screen_width":402,"device_model":"iPhone17,1"},"event":"Device Created or Updated","anonymousId":"anonymou_id_here","timestamp":"2025-01-24T16:41:36.238Z","userId":"user_id_here","messageId":"585EE292-0D61-4237-B8D0-7AD9036A2296","integrations":{},"type":"track","_metadata":{"unbundled":[],"bundled":[],"bundledIds":[]},"context":{"network":{"bluetooth":false,"cellular":false,"wifi":false},"os":{"version":"18.2.1","name":"iOS"},"app":{"version":"1.5.3","name":"myapp","namespace":"com.myapp.myapp","build":"420"},"device":{"token":"token_here","type":"ios","manufacturer":"Apple","name":"iPhone","id":"iphone_id_here","model":"iPhone17,1"},"locale":"en-US","userAgent":"Customer.io iOS Client\/3.7.2 (iPhone17,1; iOS 18.2.1) com.myapp.myapp\/1.5.3","instanceId":"instance_id_here","timezone":"America\/New_York","screen":{"height":874,"width":402}}}
{"_metadata":{"bundled":[],"unbundled":[],"bundledIds":[]},"userId":"user_id_here","context":{"network":{"wifi":false,"cellular":false,"bluetooth":false},"os":{"version":"18.2.1","name":"iOS"},"app":{"version":"1.5.3","build":"420","name":"myapp","namespace":"com.myapp.myapp"},"device":{"token":"token_here","name":"iPhone","model":"iPhone17,1","id":"iphone_id_here","type":"ios","manufacturer":"Apple"},"locale":"en-US","userAgent":"Customer.io iOS Client\/3.7.2 (iPhone17,1; iOS 18.2.1) com.myapp.myapp\/1.5.3","instanceId":"instance_id_here","timezone":"America\/New_York","screen":{"width":402,"height":874}},"event":"Application Installed","properties":{"version":"1.5.3","build":"420"},"anonymousId":"anonymou_id_here","timestamp":"2025-01-24T16:41:36.343Z","messageId":"90444F7F-8193-4551-8678-40F19BE23969","integrations":{},"type":"track"}
{"_metadata":{"bundled":[],"unbundled":[],"bundledIds":[]},"userId":"user_id_here","context":{"network":{"cellular":false,"bluetooth":false,"wifi":false},"os":{"name":"iOS","version":"18.2.1"},"app":{"version":"1.5.3","name":"myapp","namespace":"com.myapp.myapp","build":"420"},"device":{"token":"token_here","type":"ios","manufacturer":"Apple","name":"iPhone","model":"iPhone17,1","id":"iphone_id_here"},"locale":"en-US","userAgent":"Customer.io iOS Client\/3.7.2 (iPhone17,1; iOS 18.2.1) com.myapp.myapp\/1.5.3","instanceId":"instance_id_here","timezone":"America\/New_York","screen":{"height":874,"width":402}},"event":"Application Opened","properties":{"referring_application":"","url":"","version":"1.5.3","build":"420","from_background":false},"anonymousId":"anonymou_id_here","timestamp":"2025-01-24T16:41:36.343Z","messageId":"1E56FB71-5F25-49FD-B6C3-56645E31B2F7","integrations":{},"type":"track"}
{"_metadata":{"bundled":[],"unbundled":[],"bundledIds":[]},"userId":"user_id_here","context":{"device":{"manufacturer":"Apple","id":"iphone_id_here","token":"token_here","name":"iPhone","model":"iPhone17,1","type":"ios"},"network":{"bluetooth":false,"wifi":false,"cellular":false},"app":{"name":"myapp","namespace":"com.myapp.myapp","version":"1.5.3","build":"420"},"screen":{"width":402,"height":874},"os":{"version":"18.2.1","name":"iOS"},"userAgent":"Customer.io iOS Client\/3.7.2 (iPhone17,1; iOS 18.2.1) com.myapp.myapp\/1.5.3","locale":"en-US","instanceId":"instance_id_here","timezone":"America\/New_York"},"anonymousId":"anonymou_id_here","timestamp":"2025-01-24T16:41:36.512Z","name":"LoginView","messageId":"21F0FCF9-F527-425A-B372-F43767948E8F","integrations":{},"type":"screen"}
EventBusHandler: Posting event - ScreenViewedEvent(storageId: "0191E938-3773-43C3-A589-9376CE3B98FD", params: [:], name: "LoginView", timestamp: 2025-01-24 16:41:36 +0000)
EventBusHandler: Storing event in memory - ScreenViewedEvent(storageId: "0191E938-3773-43C3-A589-9376CE3B98FD", params: [:], name: "LoginView", timestamp: 2025-01-24 16:41:36 +0000)
{"userId":"user_id_here","context":{"network":{"cellular":false,"bluetooth":false,"wifi":false},"instanceId":"instance_id_here","timezone":"America\/New_York","userAgent":"Customer.io iOS Client\/3.7.2 (iPhone17,1; iOS 18.2.1) com.myapp.myapp\/1.5.3","app":{"version":"1.5.3","namespace":"com.myapp.myapp","name":"myapp","build":"420"},"device":{"token":"token_here","type":"ios","manufacturer":"Apple","name":"iPhone","id":"iphone_id_here","model":"iPhone17,1"},"os":{"name":"iOS","version":"18.2.1"},"locale":"en-US","screen":{"height":874,"width":402}},"timestamp":"2025-01-24T16:41:36.542Z","type":"track","messageId":"922D59FF-140E-4340-8429-A277A98A7F90","integrations":{},"anonymousId":"anonymou_id_here","_metadata":{"bundledIds":[],"bundled":[],"unbundled":[]},"event":"Application Foregrounded"}
UIApplicationDelegateAdaptor was used outside of an App or Scene; this will not instantiate the delegate.
EventBusHandler: Posting event - ScreenViewedEvent(storageId: "ABBD46FA-21B4-4E77-B398-274D6B2EDBBD", params: [:], name: "AuthSplash", timestamp: 2025-01-24 16:41:37 +0000)
EventBusHandler: Storing event in memory - ScreenViewedEvent(storageId: "ABBD46FA-21B4-4E77-B398-274D6B2EDBBD", params: [:], name: "AuthSplash", timestamp: 2025-01-24 16:41:37 +0000)
{"_metadata":{"unbundled":[],"bundledIds":[],"bundled":[]},"userId":"user_id_here","context":{"device":{"name":"iPhone","id":"iphone_id_here","token":"token_here","manufacturer":"Apple","model":"iPhone17,1","type":"ios"},"locale":"en-US","userAgent":"Customer.io iOS Client\/3.7.2 (iPhone17,1; iOS 18.2.1) com.myapp.myapp\/1.5.3","instanceId":"instance_id_here","network":{"cellular":false,"bluetooth":false,"wifi":true},"timezone":"America\/New_York","screen":{"width":402,"height":874},"app":{"version":"1.5.3","namespace":"com.myapp.myapp","name":"myapp","build":"420"},"os":{"version":"18.2.1","name":"iOS"}},"anonymousId":"anonymou_id_here","timestamp":"2025-01-24T16:41:37.099Z","name":"AuthSplash","messageId":"367590B3-C81A-4010-BDD2-182ED40F6C9F","integrations":{},"type":"screen"}
{"_metadata":{"unbundled":[],"bundledIds":[],"bundled":[]},"timestamp":"2025-01-24T16:44:10.915Z","userId":"user_id_here","type":"identify","integrations":{},"messageId":"BB39EA62-2156-4AB3-AB6B-C018B2404535","context":{"app":{"build":"420","name":"myapp","version":"1.5.3","namespace":"com.myapp.myapp"},"screen":{"height":874,"width":402},"locale":"en-US","device":{"name":"iPhone","token":"token_here","manufacturer":"Apple","id":"iphone_id_here","model":"iPhone17,1","type":"ios"},"network":{"wifi":true,"cellular":false,"bluetooth":false},"timezone":"America\/New_York","os":{"name":"iOS","version":"18.2.1"},"userAgent":"Customer.io iOS Client\/3.7.2 (iPhone17,1; iOS 18.2.1) com.myapp.myapp\/1.5.3","instanceId":"instance_id_here"},"anonymousId":"anonymou_id_here"}
EventBusHandler: Posting event - ProfileIdentifiedEvent(storageId: "another_storage_id_here", params: [:], identifier: "user_id_here", timestamp: 2025-01-24 16:44:10 +0000)
EventBusHandler: Storing event in memory - ProfileIdentifiedEvent(storageId: "another_storage_id_here", params: [:], identifier: "user_id_here", timestamp: 2025-01-24 16:44:10 +0000)
Any help or guidance would be appreciated. This previously worked, and is driving me nuts now!
Thanks in advance
