We’re currently triggering a MMS from Twilio that includes a VCF file that we’d like to move to customer.io. Unfortunately, the customer.io interface only allows for images, even from the linked asset URL. Is there any workaround that people know of? We’ll probably do a webhook to trigger this specific message if not, but would ideally like to stay all in platform if possible.
Best answer by Ryan_cio
View originalSo turns out that it does send and is delivered even though the customer.io web UI shows an error.
Hi Andrew,
Thanks for reaching out!
Generally speaking we only support functionality for sending images with MMS messages, which could be why the UI doesn’t reflect this accurately. Happy to hear that the message was actually sent though - can you confirm if Twilio shows the sent status correctly?
I’m going to have a colleague do some testing around this later today to see what we can find out here!
Thanks,
Ryan
Hey Ryan,
Yep, successfully received the message and the delivery status page in cio reflected it properly as well (it seems like the test functionality/set up is the only area that thinks there’s an error). Related - is it possible to send two attachments with one MMS (we’re currently doing that in code)? We can work around it by sending two message blocks in a campaign, but ideally would like to be able to have it be configured in one message block.
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