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Bounced SMS

  • 28 September 2022
  • 1 reply
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What happens in C.io once SMS bounce? Are they automatically resent? 

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Best answer by Anonymous 29 September 2022, 23:30

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Hey Enrico,

Any bounced status indicates that a message failed to send and auto-retries have been exhausted.

You can manually attempt re-sending a bounced SMS in the Customer.io UI though it’s always worth checking the bounce reason before doing so in the event the bounce was for a legitimate reason.

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