Hello, I created a broadcast email with a CTA button and a link in the paragraph of the email. I sent a test message to outlook and to Gmail. The content looks correct in Gmail but incorrect on Outlook. Does anyone have any idea why this is happening?
I took a screenshot and highlighted the issues. The first is the link and the second is the CTA. Any help would be appreciated.
Thanks!
Jimmy
Best answer by Felix
Hey Jimmy,
can you try this in the Url field?
It just checked and I think Outlook does not interprete this as a URL without the https part 😁 with it it worked for me.
Best,
Felix
Hey Jimmy,
which version of Outlook are you using? (In the Browser or as an App; if App: Which Version?)
Can you also share a screenshot of the settings in CIO regarding the textlink and CTA?
Thanks for the quick response
I’m using Outlook in a browser, Outlook 365, Win 10/Chrome.
Hey Jimmy,
can you try this in the Url field?
It just checked and I think Outlook does not interprete this as a URL without the https part 😁 with it it worked for me.
Best,
Felix
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