Skip to main content
Solved

Links and CTA Button on Broadcast Email Aren't Showing up on Outlook


Hello, I created a broadcast email with a CTA button and a link in the paragraph of the email. I sent a test message to outlook and to Gmail. The content looks correct in Gmail but incorrect on Outlook. Does anyone have any idea why this is happening?

I took a screenshot and highlighted the issues. The first is the link and the second is the CTA. Any help would be appreciated. 

Thanks!
Jimmy

 

Best answer by Felix

Hey Jimmy,

can you try this in the Url field?

https://app.amptup.com/

It just checked and I think Outlook does not interprete this as a URL without the https part 😁 with it it worked for me.

 

Best,

Felix

View original
Did this topic help you find an answer to your question?

4 replies

Felix
  • Novice
  • 223 replies
  • December 6, 2023

Hey Jimmy,

which version of Outlook are you using? (In the Browser or as an App; if App: Which Version?)

Can you also share a screenshot of the settings in CIO regarding the textlink and CTA?


  • Author
  • Novice
  • 3 replies
  • December 6, 2023

Thanks for the quick response

I’m using Outlook in a browser, Outlook 365, Win 10/Chrome. 

 


Felix
  • Novice
  • 223 replies
  • Answer
  • December 6, 2023

Hey Jimmy,

can you try this in the Url field?

https://app.amptup.com/

It just checked and I think Outlook does not interprete this as a URL without the https part 😁 with it it worked for me.

 

Best,

Felix


  • Author
  • Novice
  • 3 replies
  • December 6, 2023

That worked! Thank you so much for the help! Have a great day!


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings