Hey. I am setting up a campaign and want to exclude people who are currently active in other campaigns. Is that possible? I could not find how to add that condition when setting it up?
Solved
How can I understand who is active in campaigns?
Best answer by Elena
Hey Chloe L!
Great question!
Unfortunately, there isn’t a direct feature that will allow you to exclude people from one campaign if they are in another campaign.
There are some possible workarounds that could help you achieve your goal. One idea is to include a 'create or update people' action at the start of your campaigns to update an attribute to indicate if a person is active in a campaign. For example, in an onboarding campaign, a person can start the campaign by having the attribute "onboarding_campaign" set to true. Taking that a step further, you can also set the attribute to false at the end of the campaign. You can use this attribute to build a segment and use that segment as a filter (or an action condition) in another campaign to filter people out of receiving messages from the second campaign.
You could apply a similar workaround to a true/false branch. When someone evaluates to false, you can update an attribute and exit the person from your first campaign. Using the attribute, you can build a segment and have that segment trigger a second campaign.
I hope this is helpful!
Hey Chloe L!
Great question!
Unfortunately, there isn’t a direct feature that will allow you to exclude people from one campaign if they are in another campaign.
There are some possible workarounds that could help you achieve your goal. One idea is to include a 'create or update people' action at the start of your campaigns to update an attribute to indicate if a person is active in a campaign. For example, in an onboarding campaign, a person can start the campaign by having the attribute "onboarding_campaign" set to true. Taking that a step further, you can also set the attribute to false at the end of the campaign. You can use this attribute to build a segment and use that segment as a filter (or an action condition) in another campaign to filter people out of receiving messages from the second campaign.
You could apply a similar workaround to a true/false branch. When someone evaluates to false, you can update an attribute and exit the person from your first campaign. Using the attribute, you can build a segment and have that segment trigger a second campaign.
I hope this is helpful!
Reply
Most helpful members this week
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.