Hi,
For our drag and drop emails we made custom rows for our team to use but all of a sudden they are gone but when I look at Manage saved rows I can see them. But there’s no way to actually select one and use it in the email
Hi
Thanks so much for getting in touch with us. I'm sorry that the Saved Rows are not appearing in the Drag & Drop editor. I'm happy to help get this sorted out.
Generally, when we see this issue arise, it is related to either the browser or browser extensions. For example, a browser like Brave with a built-in ad blocker extension (or an ad blocker in other browsers, such as uBlock Origin) will prevent saved rows from displaying. If you're running an ad block extension, I recommend disabling it and verifying that saved rows are accessible.
If you're not using an ad blocker extension, would you please verify that your browser is running the latest version?
If you still see the issue after checking the above, please let me know, and I'll be happy to look into it further. You can feel free to send a private message with a link to your workspace, with support access enabled. Thank you!
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.