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Question

Understanding push & in-app behaviour

  • 19 November 2024
  • 1 reply
  • 9 views

Hi

I’ll be happy to better understand how the push & in app works exactly.

At the moment, i have few campaigns configured with push notifications. 

If im inside the app and receive the push, i see it as in-app.

It doesn't work all the time, so i wonder if its related to configuration? 

Do i have an option to turn it off if i would like to? 

Thanks

1 reply

Byron
  • 65 replies
  • November 19, 2024

Hi BarakS

This is Byron from the technical support team. We’ll likely need to gather some additional details from you, along with a link to your campaign so that we can review your set up. Could you email the Customer.io support team at win@customer.io with details of your issue and enable support access for your account so that we can troubleshoot the issue?


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