I’m trying to understand push notifications. I have a large number of "attempted" and "undelivered" because there is no device synced to the customer profile. How can we add a condition to not send notifications to those customers?
Solved
Prevent Push Notifications from being attempted to profiles that don't have devices
Best answer by aaron
Hi Alexander 👋 Aaron here from the Customer.io support team.
One way that you can achieve this is by using action conditions to prevent sending push messages to profiles without any devices synced:
Alternatively, you can set up a Filter and Exit conditions on a campaign so that anyone without a device (one of our built-in data-driven segments) will be filtered out of the campaign if no device is synced:
- https://customer.io/docs/journeys/campaign-triggers-and-filters/#when-are-campaign-filters-evaluated
I’d recommend the former if you have other message types (such as email) in your campaign that you’d like to send even if the customer doesn’t have a device.
Let us know if you have any other questions, we're always happy to help. 😊
Hi Alexander 👋 Aaron here from the Customer.io support team.
One way that you can achieve this is by using action conditions to prevent sending push messages to profiles without any devices synced:
Alternatively, you can set up a Filter and Exit conditions on a campaign so that anyone without a device (one of our built-in data-driven segments) will be filtered out of the campaign if no device is synced:
- https://customer.io/docs/journeys/campaign-triggers-and-filters/#when-are-campaign-filters-evaluated
I’d recommend the former if you have other message types (such as email) in your campaign that you’d like to send even if the customer doesn’t have a device.
Let us know if you have any other questions, we're always happy to help. 😊
Reply
Most helpful members this week
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.