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How do I activate Whatsapp in our account?

  • May 9, 2023
  • 1 reply
  • 42 views

I need to be able to send Whatsapp messages, how do I activate this in our account?

Best answer by jonpalustre

Hello there 👋

Our Customer Support team can help activate this for your account. Just send us a message and we’d be happy to enable this for you. 😊

Once this is activated, you will see that when you go to add SMS actions to your campaigns (or edit existing ones), you will now notice that there is a WhatsApp preview in the composer.

For reference, you can find our documentation on sending WhatsApp messages here: https://customer.io/docs/whatsapp-messages/

I hope this is helpful!

 

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1 reply

Hello there 👋

Our Customer Support team can help activate this for your account. Just send us a message and we’d be happy to enable this for you. 😊

Once this is activated, you will see that when you go to add SMS actions to your campaigns (or edit existing ones), you will now notice that there is a WhatsApp preview in the composer.

For reference, you can find our documentation on sending WhatsApp messages here: https://customer.io/docs/whatsapp-messages/

I hope this is helpful!

 


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