Android devices not receiving push notifications

Hi @antonioribeiro ,

First, we would encourage that you update your React Native SDKs to the latest version 3.5.1: https://github.com/customerio/customerio-reactnative/releases/tag/3.5.1

At the same time, for your push notification where you’re sending, would you be able to check the payload format? Per our documentation: https://customer.io/docs/journeys/send-push/#standard-payload:

When you send a push notification containing an image or a link, we place the entire payload in the data object.

{
    "message": {
        //rich push
        "data": {
            "title": "string", //(optional) The title of the notification
            "body": "string", //The message you want to send
            "image": "string", //https URL to an image you want to include in the notification
            "link": "string", //Deep link in the format remote-habits://deep?message=hello&message2=world

           // other "custom keys" are sent inside this object
        }
    }
}

This has a different payload format from a simple notification—a notification without an image, link, or custom keys where your notification’s title and body will go in the message.notification object.

If you’ve integrated with our SDKs, you should use our Rich Push editor, which should do this for you so you don’t have to customise your own payload.

Hopefully, this will help to move you along in the right direction and unblock you!