Hi Customer.io users! Wondering if anyone has this setup in their workspace- is it possible to configure a slack notification to notify a specific person within my organization when a user behaves a certain way? For example, notify an account manager when one of their accounts incurs overages or is about to hit overages?
I don’t necessarily want messages like this to clog up other channels when it’s only relevant to one person, in this case, their account manager.
Thanks!
Best answer by matt
We do this, and love it.
An easy way to do this is to store the “accountManagerChannel” for the contact, and then use this as the Slack Message To: in the Campaign workflow. We’ve actually created dedicated channels for each agent, e.g. “sales-taylor-lastname” and that makes it even easier to oversee.
You can send it to your teams’ Slack handles (@taylor), or a user’s @slackId.
We do this, and love it.
An easy way to do this is to store the “accountManagerChannel” for the contact, and then use this as the Slack Message To: in the Campaign workflow. We’ve actually created dedicated channels for each agent, e.g. “sales-taylor-lastname” and that makes it even easier to oversee.
You can send it to your teams’ Slack handles (@taylor), or a user’s @slackId.
Hey Taylor,
I have never seen any integration with Slack or any bot within Slack that can send it directly to a user. Even in the documenation Slack only mentions channels.
But Matt’s solutions sounds good to me 🙂 Definetly gonna try this as well!
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