My push notifications do not deliver to everyone on my list. They only deliver to a small portion. Sometimes, this number fluctuates. What could be the cause?
Solved
Push Notification Low Deliverability
Best answer by Ryan_cio
Hi Simi,
This sounds like something that we might need to take a closer look at. Could you reach out to win@customer.io with more information about the push deliverability issue. I’d also recommend doing the following:
- Update your SDK to the latest version
- Capture logs which you can send through to us. Our help documentation outlines how to do this for your specific SDK, but you can see an example of how to do this with our iOS SDK here: https://www.customer.io/docs/sdk/ios/troubleshooting/#capture-logs
Thanks and we’ll keep an eye out for your message to keep looking into this with you!
Ryan
Hi Simi,
This sounds like something that we might need to take a closer look at. Could you reach out to win@customer.io with more information about the push deliverability issue. I’d also recommend doing the following:
- Update your SDK to the latest version
- Capture logs which you can send through to us. Our help documentation outlines how to do this for your specific SDK, but you can see an example of how to do this with our iOS SDK here: https://www.customer.io/docs/sdk/ios/troubleshooting/#capture-logs
Thanks and we’ll keep an eye out for your message to keep looking into this with you!
Ryan
- Ryan
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